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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197609604
Report Date: 02/24/2025
Date Signed: 02/24/2025 04:25:44 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/07/2024 and conducted by Evaluator Christine Yee
COMPLAINT CONTROL NUMBER: 29-AS-20240507151543
FACILITY NAME:HM SWEET HOMEFACILITY NUMBER:
197609604
ADMINISTRATOR:NADRIAN, ASMIKFACILITY TYPE:
740
ADDRESS:6215 BLUEBELL AVENUETELEPHONE:
(818) 903-6302
CITY:NORTH HOLLYWOODSTATE: CAZIP CODE:
91606
CAPACITY:6CENSUS: 5DATE:
02/24/2025
UNANNOUNCEDTIME BEGAN:
10:56 AM
MET WITH:Elena Kordonskiy, AdministratorTIME COMPLETED:
04:30 PM
ALLEGATION(S):
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1. Staff are not providing the appropriate treatment for a resident
2. Staff are withholding a resident's medication
3. Illegal Eviction
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Christine Yee conducted an unannounced subsequent complaint visit and was let into the home by Emilya Hovsepyan, Staff. Elena Kordonskiy, Administrator was contacted by Mariam Baghdoyan, Staff via telephone and she arrived at 11:52am to conduct the visit. The reason for today's visit was explained.

On 5/15/24, Licensing Program Analyst (LPA) Christine Yee conducted an unannounced complaint visit to investigate the above allegations and was let into the home by Mariam Baghdoyan, Staff. Staff contacted a consultant who indicated that there was a management change and the Woodland Hills Regional Office was notified and they were on the way. Consultant was advised by LPA Yee that LPA was at the facility to investigate a complaint and not to provide consultation services. Staff than contacted Asmik Nadrian, Administrator, who advised LPA Yee that she was not able to conduct the visit due to family obligations and
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Kristin Heffernan
LICENSING EVALUATOR NAME: Christine Yee
LICENSING EVALUATOR SIGNATURE:

DATE: 02/24/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/24/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 29-AS-20240507151543
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
FACILITY NAME: HM SWEET HOME
FACILITY NUMBER: 197609604
VISIT DATE: 02/24/2025
NARRATIVE
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no access to transportation. Asmik Nadrian contacted a friend of a resident, Arshalouis Manoukyan to conduct the visit.

On the initial visit conducted on 5/15/24, LPA Yee was not able to access or obtain copies of any resident or staff files as the staff and Arshalouis Manoukyan did not have the keys to the locked filing cabinet. A short Interview was conducted with Staff #1 and Staff #2 to establish the names of the residents in care and residents who no longer reside at the facility and the reason they have left. Due to the lack of information provided by facility staff and the unavailability of the Administrator, further investigation is needed to make a finding for the above allegations. Exit interview was conducted and a copy of this report was provided.

On today's visit, LPA Yee again attempted to obtain and review Resident #1's file and per the Administrator, no file was created since Resident #1 lived at the facility from 5/1/24-5/3/24. The facility does not have any evidence of a preplacement assessment to determine if the resident is appropriate for the home, does not have a care plan for the resident, no record of any medications that Resident #1 had to take or the resident's medical condition. Staff also don't have any recollection of Resident #1 having lived at the facility as of today's visit.

Per interview conducted with Staff #1 and Staff #2 at 2:17pm on 5/15/24, Resident #1 came to the facility on 5/1/24 at around 7:30pm and left the facility at around 1:30 or 1:45pm on 5/3/24. Per information provided by both staff, Resident #1 called 911 from their own cell phone and that the resident had seizures. Resident #1 went to the hospital 2 weeks ago. Per the Licensee, Asmik Nadrian, Resident #1 was wrong for the home. Upon further questioning of both staff by LPA Yee, both staff admitted that when emergency personnel were at the facility in response to the 911 call, they did hand the emergency personnel Resident #1's belongings and told them that Resident #1 did not want to be at the facility and was not coming back.
Per interview conducted with emergency personnel at 2:11pm on 5/9/24, the initial call for service was for for absent seizure and then it changed to leg pain. Resident #1 was not confused, out of it or incoherent as is observed in most cases of absent seizures. Resident #1 was alert. Per emergency personnel as they were ready to transport Resident#1 to the hospital, a staff handed them Resident #1's belonging. They advised staff that they could not accept Resident #1's belongings and they could not send Resident #1 to the
SUPERVISORS NAME: Kristin Heffernan
LICENSING EVALUATOR NAME: Christine Yee
LICENSING EVALUATOR SIGNATURE:

DATE: 02/24/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/24/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 29-AS-20240507151543
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364

FACILITY NAME: HM SWEET HOME
FACILITY NUMBER: 197609604
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 02/24/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
03/31/2025
Section Cited
CCR
87224(a)
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Eviction Procedures: The licensee may, upon thirty (30) days written notice to the resident, evict the resident for nonpayment of the rate for basic services, failure to comply with state or local law, failure to comply with the general policies of the facility,
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Licensee will read Title 22 section 87224 and submit a signed written statement that the section was read and understood by 3/3/25. Licensee will ensure that all resdients are provided with an approved eviction notice and the Department is provided a copy within 5 days of being served.
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development of a need not previously identified, and/or a change of use of the facility. Resident #1 was sent to the hospital for a medical emergency, along with all their belongings with the understanding that the resident was not to return. Eviction process never initiatiated.
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Type B
03/03/2025
Section Cited
CCR
87456(a)(1-4)
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Evaluation of Suitability for Admission: Prior to accepting a resident for care and in order to evaluate his/her suitability, the facility shall, as specified in this article 8: 1. Conduct an interview with the applicant and his responsible person 2. Perform a pre-admission appraisal. 3. Obtain and
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Licensee shall ensure that a preplacement assessment is conducted for all residents prior to acceptance to the facility to ensure that the resident are appropriate for the home instead of illegally evicting them after they are accepted. Licensee shall submit a written plan of action to the Department as to how
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evaluate a recent medical assessment.
4. Execute the admissions agreement.
The Licensee, did not conduct an Evaluation of Suitability for Admission prior to accepting Resident #1 and therefore did not provide the appropriate care to the resident
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they will ensure that the residents being accepted is appropriate and suitable for plalcement at the home by 3/3/25.
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Kristin Heffernan
LICENSING EVALUATOR NAME: Christine Yee
LICENSING EVALUATOR SIGNATURE:

DATE: 02/24/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/24/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 29-AS-20240507151543
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364

FACILITY NAME: HM SWEET HOME
FACILITY NUMBER: 197609604
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 02/24/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
03/03/2025
Section Cited
CCR
87468.1(a)(1)
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Personal Rights of Residents in All Facilities: Residents in all residential care facilities for the elderly shall have all of the following personal rights: (1) To be accorded dignity in their personal relationships with staff, residents, and other persons. This requirement was not

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Licensee will read Title 22 Section 87468 and 87468.1 in its entirety and submit a written statement that the sections were read and understood and that the facility will comply with the section by 3/3/25.
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met as observed: Resident was sent to the Hospital during an emergency call for service with all their belongings and the emergency personnel told that Resident #1 was not coming back. No eviction protocol was initiated.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Kristin Heffernan
LICENSING EVALUATOR NAME: Christine Yee
LICENSING EVALUATOR SIGNATURE:

DATE: 02/24/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/24/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 29-AS-20240507151543
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
FACILITY NAME: HM SWEET HOME
FACILITY NUMBER: 197609604
VISIT DATE: 02/24/2025
NARRATIVE
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hospital and refuse to take them back multiple times. Staff would not budge. Emergency personnel finally accepted Resident #1's belongings because they were afraid that the resident's belongings would be discarded and they had to get Resident #1 to the hospital.

Per interviews conducted and the lack of information obtained from the facility, the facility accepted Resident #1 without conducting the proper preplacement assessment to determine appropriate placement, did not obtain proper documentation of Resident's health condition to determine if they could meet the needs of the resident or if Resident required any specific medications or if the resident was admitted with the appropriate medications and illegally evicted the resident during a medical emergency, valid or invalid call for service, to remove Resident #1 from the home. Based on the information available there is sufficient evidence to support the allegations that the Staff are not providing the appropriate treatment for a resident, Staff are withholding a resident's medication and the resident was illegally evicted therefore all the allegations are substantiated

Deficiencies cited under California Code of Regulations, Title 22, Division 6, Chapter 8
Exit interview was conducted, APPEALS RIGHTS discussed and a copy was provided.
SUPERVISORS NAME: Kristin Heffernan
LICENSING EVALUATOR NAME: Christine Yee
LICENSING EVALUATOR SIGNATURE:

DATE: 02/24/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/24/2025
LIC9099 (FAS) - (06/04)
Page: 5 of 5