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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197609624
Report Date: 11/20/2025
Date Signed: 11/20/2025 02:38:32 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/14/2025 and conducted by Evaluator Tihesha Smith
COMPLAINT CONTROL NUMBER: 31-AS-20250514161807
FACILITY NAME:MAGIC VILLA INCFACILITY NUMBER:
197609624
ADMINISTRATOR:NAREK DAVTYANFACILITY TYPE:
735
ADDRESS:8526 CRANFORD AVETELEPHONE:
(747) 998-3399
CITY:SUN VALLEYSTATE: CAZIP CODE:
91352
CAPACITY:4CENSUS: 3DATE:
11/20/2025
UNANNOUNCEDTIME BEGAN:
10:35 AM
MET WITH:Narek Davtyan, AdministratorTIME COMPLETED:
02:39 PM
ALLEGATION(S):
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Staff do not ensure that residents are adequately fed
Staff make inappropriate comments to residents.
INVESTIGATION FINDINGS:
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Staff do not ensure that residents are adequately fed

It was alleged that residents are not adequately fed, and staff lock up the dry food despite residents being hungry and although the residents have access to the refrigerator, they are not allowed to have snacks. To investigate the allegation on 10/18/25 at approximately 12:18 pm, LPA Smith requested documentation relevant to the investigation, interviewed staff from 12:40-12:55, and observed food supply during tour of the facility at 12:56 pm. Interview with three (3) of three (3) staff revealed that residents are adequately fed as they receive three (3) meals each day with two (2) snacks if they choose to, and residents have access to the food supply with supervision. Staff also revealed that dry foods are not locked up, but some food items are stored in locked closet with emergency foods to prevent residents from drinking and/or eating backstock food or foods belonging to other residents. LPA Smith observed dry foods in kitchen pantry with no locks attached, however backstock food closet and lower dining area cabinet storing canned goods were observed to be locked.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Tihesha Smith
LICENSING EVALUATOR SIGNATURE:

DATE: 11/20/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/20/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 31-AS-20250514161807
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: MAGIC VILLA INC
FACILITY NUMBER: 197609624
VISIT DATE: 11/20/2025
NARRATIVE
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One (1) of two (2) staff revealed that each resident has different preferences and/or diet restrictions and makes meals for each resident, they have snacks, and they are adequately fed. Three (3) of three (3) residents reveal they receive three (3) or more meals each day to include but not limited to breakfast, lunch, and dinner. LPA interview with Resident # 1 (R1) revealed they do not recall the allegation. LPA Smith observed menus posted to dining wall and reviewed grocery receipts from Aug 2025-Nov 2025.

Based on the information obtained during the investigation there is insufficient information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time

Staff make inappropriate comments to residents

It was alleged that staff tell the residents they are fat. Interview with three (3) of three (3) staff reveal they have not made inappropriate comments to residents and have not heard any staff make inappropriate comments to residents. One (1) of two (2) staff reveal that R1 referred to their own self as fat and overweight. Interview with three (3) of three (3) residents reveal they have not heard staff make inappropriate comments to them or witnessed staff making inappropriate comments to other residents. LPA interview with (R1) revealed they do not recall the allegation and revealed the staff and residents are like family. R1 also revealed the staff are kind and would like to return to the facility. Therefore, based on the information obtained during interviews, there is insufficient information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time

SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Tihesha Smith
LICENSING EVALUATOR SIGNATURE:

DATE: 11/20/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/20/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2