It was alleged that the facility unlawfully evicted Client #1 (C1). During the investigation LPA Casillas contacted North Los Angeles Regional Center (NLARC) staff Consumer Services Coordinator for C1. In interviewing NLARC staff it was determined that C1 was not evicted, but instead was placed in a higher care facility with the ability to care for C1. In interviewing Administrator, he explained that C1 was not evicted. C1 was placed on a medical hold due to behavior and was to be placed into another facility with higher care by NLARC staff. Shortly after a new client was sent to Zion Eternity by NLARC filling the capacity. During this investigation LPA was able to gather additional information and learned that the resident was never going to be evicted, LPA verified through interviews that the facility never had intentions of evicting the resident. LPA reviewed files at the facility and there were no written notices on file regarding the eviction of a resident.

Based on the inspection, observation and record review, there is not sufficient information to verify the allegation. Therefore, the allegation is deemed Unsubstantiated.

Allegation #2 Staff are withholding resident's P&I money.

It was alleged that staff are withholding clients’ P&I money. During the investigation LPA was able to contact third party Foundation for Advocacy Conservatorship and Trust, Inc. (FACT) and they were able to confirm that the facility has not received any funds after July 2023 for Client #1 (C1). FACT is an approved vendor for North Los Angeles Regional Center that handles clients’ funds. Funds sent out after July 2023 have been sent to C1’s mother. LPA gathered copies of the ledger and was able to discover that the facility uses funds from their own house funds to cash advance clients so that they are not left without any money. LPA observed that all funds that were sent to the facility by FACT were accounted for and that clients spent their money on food and other items.

Continued LIC9099-C

It was alleged that staff do not treat residents with dignity and respect. The allegation states that staff have been instructed to ignore clients in care. During the interviews with staff LPA learned that staff did not ignore clients, however they do not speak to them alone and seek other staff to be present during all conversations. Clients are given funds from the housing funds so that they are not left out while going on outings, further confirming that staff included all clients in facility activities.

Based on the inspection, observation and record review, there is not sufficient information to verify the allegation. Therefore, the allegation is deemed Unsubstantiated.

Exit Interview conducted. A copy of this report was given to the Administrator.