197609727-4-28-2026-31-AS-NGID-DURPML-20260605112632

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197609727
Report Date: 04/28/2026
Date Signed: 04/28/2026 01:14:52 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/17/2025 and conducted by Evaluator Huma Rahimi

COMPLAINT CONTROL NUMBER: 31-AS-20250417162535

FACILITY NAME:	WE R ONE FAMILY HOME, INC.		FACILITY NUMBER:	197609727
ADMINISTRATOR:	TYRONE QUALS		FACILITY TYPE:	735
ADDRESS:	723 E. OLDFIELD ST		TELEPHONE:	(562) 644-7260
CITY:	LANCASTER	STATE: CA	ZIP CODE:	93535
CAPACITY:	4	CENSUS: 0	DATE:	04/28/2026
		UNANNOUNCED	TIME BEGAN:	10:30 AM
MET WITH:	Tyrone Quals, Administrator		TIME COMPLETED:	01:40 PM

ALLEGATION(S):

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Staff spoke to client inappropriately.
Staff threatened client.
Staff do not allow clients to choose their food.

INVESTIGATION FINDINGS:

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At 10:30 AM, Licensing Program Analyst (LPA) Huma Rahimi conducted an unannounced subsequent complaint visit. LPA contacted the Administrator via telephone. LPA explained the reason for the visit. Administrator arrived at 12:53 PM.

An initial complaint visit was conducted on 04/24/2025. At 10:50 AM, LPAs requested client and staff roster. At 9:55 AM, LPAs requested copies of pertinent information which include, but not limited to Staff Training, Weekly Menu, Admission Agreements, Appraisal Needs and Services Plan, etc., relevant to the investigation. At approximately 11:00 AM, LPAs conducted a physical plant tour. Between 11:10 AM – 4:30 PM, LPAs conducted interviews with the Administrator, two (2) staff, and two (2) out of two (2) clients.

Continue on LIC 9099C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Nichelle Gillyard
LICENSING EVALUATOR NAME: Huma Rahimi
LICENSING EVALUATOR SIGNATURE:	DATE: 04/28/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/28/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 3

Control Number 31-AS-20250417162535

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

FACILITY NAME: WE R ONE FAMILY HOME, INC.	FACILITY NUMBER: 197609727
	VISIT DATE: 04/28/2026

NARRATIVE

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Allegation: Staff spoke to client inappropriately

It is alleged that staff spoke inappropriately to clients in care. It was reported that staff yelled at Client #1 (C1), which made C1 uncomfortable. To investigate this allegation, the Regional Office (RO) received an audio recording from a client at the facility on 04/16/2024. The recording reportedly captured a client stating that staff spoke inappropriately to clients in care. However, the exact date and time of when the recording occurred are unknown. The location of the recording could not be verified according to the client indicating that it took place within the facility, and the client was unable to identify the staff involved.

During the initial visit on 04/24/2025, LPAs conducted an interview with the Administrator, who denied the allegation. Interviews were conducted with two (2) staff, one (1) of whom reported concerns regarding tone when addressing clients; however, the information obtained was inconsistent and could not be corroborated. Interviews with two (2) clients revealed that one (1) client reported raised voices, while the other denied any inappropriate communication. Due to the lack of identifiable individuals and the unknown date and time of the recording, the audio could not be authenticated and could not be used to conclusively support the allegation. Based on interviews and lack of corroborating evidence, there is insufficient evidence to determine that staff spoke inappropriately to clients in care. Therefore, this allegation is UNSUBSTANTIATED.

Allegation: Staff threatened client

It is alleged that staff threatened to hit Client #1 (C1). To investigate this allegation, the Regional Office (RO) received an audio recording on 04/16/2024 from a client at the facility, which reportedly captured an incident in which C1 was threatened by staff. However, the exact date and time of when the recording occurred are unknown. The location of the recording could not be verified beyond the client indicating that it took place within the facility, and the client was unable to identify the staff involved. The RO referred the case to the Investigation Branch (IB) on 04/30/2025. The department conducted interviews with the Administrator and two (2) staff. On 05/13/2025, the Administrator and Staff #1 (S1) denied the allegation. On 05/20/2025, Staff #2 (S2) also denied the allegation. On 06/25/2025, Staff #1 (S1) was re-interviewed and provided an opportunity to listen to the audio recording; S1 denied that the voice in the recording was theirs. Due to the lack of identifiable individuals and the unknown date and time of the recording, the audio could not be conclusively authenticated. Additionally, no witnesses corroborated the allegation. Based on the information gathered, there is insufficient evidence to determine that staff threatened C1. Therefore, this allegation is UNSUBSTANTIATED. Continue on LIC 9099C

SUPERVISORS NAME: Nichelle Gillyard
LICENSING EVALUATOR NAME: Huma Rahimi
LICENSING EVALUATOR SIGNATURE:	DATE: 04/28/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/28/2026

LIC9099 (FAS) - (06/04)

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Control Number 31-AS-20250417162535

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

FACILITY NAME: WE R ONE FAMILY HOME, INC.	FACILITY NUMBER: 197609727
	VISIT DATE: 04/28/2026

NARRATIVE

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Allegation: Staff do not allow clients to choose their food

It is alleged that staff do not allow clients to choose their food. To investigate this allegation, on 04/24/2025, LPAs interviewed two (2) staff who stated that the facility conducts monthly food preference meetings and that clients are able to request alternate meal options. Staff reported that alternate choices are accommodated. LPAs reviewed menus as served for the week of 04/20/2025 through 04/26/2025. Interviews with one (1) out of two (2) clients revealed concerns regarding limited food variety; however, this information was not consistent across interviews. During the physical plant tour, LPAs observed pre-packaged and instant food items but did not observe evidence that clients were denied meal choices.

Based on interviews, observations, and records reviewed, there is insufficient evidence to determine that clients are not allowed to choose their food. Therefore, this allegation is UNSUBSTANTIATED.

Appeal rights explained.

Exit interview conducted and copy of this report signed and delivered.

SUPERVISORS NAME: Nichelle Gillyard
LICENSING EVALUATOR NAME: Huma Rahimi
LICENSING EVALUATOR SIGNATURE:	DATE: 04/28/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/28/2026

LIC9099 (FAS) - (06/04)

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