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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197609727
Report Date: 03/18/2025
Date Signed: 03/18/2025 09:58:29 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/23/2024 and conducted by Evaluator Lorena Casillas
COMPLAINT CONTROL NUMBER: 31-AS-20240523125725
FACILITY NAME:WE R ONE FAMILY HOME, INC.FACILITY NUMBER:
197609727
ADMINISTRATOR:TYRONE QUALSFACILITY TYPE:
735
ADDRESS:723 E. OLDFIELD STTELEPHONE:
(562) 644-7260
CITY:LANCASTERSTATE: CAZIP CODE:
93535
CAPACITY:4CENSUS: 2DATE:
03/18/2025
UNANNOUNCEDTIME BEGAN:
09:15 AM
MET WITH:Doretha WilhiteTIME COMPLETED:
10:00 AM
ALLEGATION(S):
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Staff is abandoning resident.
INVESTIGATION FINDINGS:
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An unannounced subsequent complaint visit was conducted on 03/18/2025 by Licensing Program Analyst (LPA) Lorena Casillas to issue the findings of the above listed allegation. Staff allowed entry and contacted Administrator Tyrone Quals, Administrator would not be able to meet with LPA and assigned House Manager (HM) Doretha Wilhite to sign the report.

On 05/23/2024, the Woodland Hills South Adult and Senior Care Regional Office received a complaint regarding the allegation: Staff is abandoning resident.

On 05/28/2024 an initial visit was conducted by LPA Casillas. On that day LPA conducted tour of the facility, interviewed with facility staff, reviewed facility files and obtained copies of pertinent information related to the investigation.
Continued on LIC9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Nichelle Gillyard
LICENSING EVALUATOR NAME: Lorena Casillas
LICENSING EVALUATOR SIGNATURE:

DATE: 03/18/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/18/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 31-AS-20240523125725
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: WE R ONE FAMILY HOME, INC.
FACILITY NUMBER: 197609727
VISIT DATE: 03/18/2025
NARRATIVE
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Allegation: Staff is abandoning resident.

Regarding the allegation above, it was reported that Client #1 (C1) was due to be released from the hospital on 05/17/24 however facility staff refused to take C1 back ignoring calls from hospital staff to confirm C1’s drop off location. Interview with House Manager (HM) Vashan Bobney revealed that facility did not refuse to take C1 back. Facility was undergoing repairs due to a flood and was not ready to take C1, also it was revealed that there was not enough staff to provide C1 with 2:1 care and supervision. HM states that hospital social worker was aware of the situation but failed to communicate with hospital case manager causing confusion. Facility was able to take C1 once repairs were made, and staff was available to comply with C1’s 2:1 needs. HM stated that there was no refusal to take C1 back to the facility, the facility was not equipped at the time to accept any clients. Furthermore, HM states that they offered hospital social worker to take C1 to a hotel temporarily while repairs were finalized however the offer was refused, North Los Angeles Regional Center (NLARC) was also aware of the situation and was communicating with hospital staff to keep them informed of the situation. Per HM this was miscommunication on the hospital staff part, not a refusal to take C1. Interview with Staff #1 (S1) corroborated what HM stated in that staff did not abandon or refuse to take C1 back, the facility was simply not ready for C1 to return due to staff shortage and facility needing to finish flooding repairs. Interview with Witness #1 (W1) also corroborated what HM and S1 stated adding that W1 was also aware of the situation and agreed with C1 going to a hotel however this suggestion was declined. Therefore, based on interviews and observations, this allegation is deemed unsubstantiated.

No citation issued. Exit interview conducted. Copy of report given to current HM.

SUPERVISORS NAME: Nichelle Gillyard
LICENSING EVALUATOR NAME: Lorena Casillas
LICENSING EVALUATOR SIGNATURE:

DATE: 03/18/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/18/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2