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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197609727
Report Date: 03/18/2025
Date Signed: 03/18/2025 11:46:41 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/24/2024 and conducted by Evaluator Lorena Casillas
COMPLAINT CONTROL NUMBER: 31-AS-20241024161216
FACILITY NAME:WE R ONE FAMILY HOME, INC.FACILITY NUMBER:
197609727
ADMINISTRATOR:TYRONE QUALSFACILITY TYPE:
735
ADDRESS:723 E. OLDFIELD STTELEPHONE:
(562) 644-7260
CITY:LANCASTERSTATE: ZIP CODE:
93535
CAPACITY:4CENSUS: 2DATE:
03/18/2025
UNANNOUNCEDTIME BEGAN:
09:15 AM
MET WITH:Doretha WilhiteTIME COMPLETED:
11:55 AM
ALLEGATION(S):
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Staff speaks inappropriately to clients.
INVESTIGATION FINDINGS:
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An unannounced subsequent complaint visit was conducted on 03/18/2025 by licensing program analyst (LPA) Lorena Casillas to issue the findings of the above listed allegation. Staff greeted LPA and allowed entry, House Manager (HM) Doretha Wilhite contacted Administrator Tyrone Quals, Administrator would not be able to meet with LPA and assigned HM to sign the report.

On 10/24/2024, the Woodland Hills South Adult and Senior Care Regional Office received a complaint regarding the allegation: Staff speaks inappropriately to clients.

On 10/25/2024 an initial visit was conducted by LPA Casillas. On that day LPA conducted tour of the facility, interviewed with facility staff, reviewed facility files and obtained copies of pertinent information related to the investigation.

Contniued on LIC9099-C
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Nichelle Gillyard
LICENSING EVALUATOR NAME: Lorena Casillas
LICENSING EVALUATOR SIGNATURE:

DATE: 03/18/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/18/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 31-AS-20241024161216
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: WE R ONE FAMILY HOME, INC.
FACILITY NUMBER: 197609727
VISIT DATE: 03/18/2025
NARRATIVE
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Allegation: Staff speaks inappropriately to clients.

It is alleged that staff speaks inappropriately to clients. It is reported that Staff and Administrator have engaged in addressing clients by shouting, berating, and threatening clients. It is also reported that Administrator berates staff in presence of clients making clients uncomfortable. LPA interviewed Administrator and Administrator states that no one yells at the clients, no one threatens them, and that Administrator does not speak to staff inappropriately, denying allegation. Interview with two (2) out of three (3) clients revealed that Administrator did and has in fact yelled at clients while in the presence of others and has engaged in banging on client doors instead of simply knocking. It was also revealed that other staff members engage in yelling at them causing clients to have escalated behaviors. Interviews with staff that revealed that other staff members have yelled at clients on multiple occasions but that due to fear of retaliation they cannot say anything to interfere. Therefore, based on observations and interviews this allegation is deemed Substantiated.

This is a repeat violation, and a civil penalty will be issued. Please see LIC9099-D and LIC421FC.

Citations issued. Exit interview conducted. Appeals rights discussed and provided. A copy of this report provided to HM.

SUPERVISORS NAME: Nichelle Gillyard
LICENSING EVALUATOR NAME: Lorena Casillas
LICENSING EVALUATOR SIGNATURE:

DATE: 03/18/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/18/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 31-AS-20241024161216
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

FACILITY NAME: WE R ONE FAMILY HOME, INC.
FACILITY NUMBER: 197609727
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 03/18/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
03/25/2025
Section Cited
CCR
80072(a)(1)
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80072 Personal Rights (a)Except for children’s residential facilities, each client shall have personal rights which include, but are not limited to, the following: (1) To be accorded dignity in his/her personal relationships with staff and other persons. This was not met as evidence by:
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Administrator agrees by phone to have all facility staff take vendorized training on Personal Rights and will submit proof of training to LPA by POC due date. During visit LPA received email from Administrator showing proof of vendorized training to be taken on 3/20/25.
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Based on observations and interviews the Licensee failed to ensure that clients personal rights were protected in which staff engaged in speaking to clients inappropriately. This poses a potential health and safety risk to residents in care.
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Civil Penalty assessed due to repeat violation.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Nichelle Gillyard
LICENSING EVALUATOR NAME: Lorena Casillas
LICENSING EVALUATOR SIGNATURE:

DATE: 03/18/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/18/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/24/2024 and conducted by Evaluator Lorena Casillas
COMPLAINT CONTROL NUMBER: 31-AS-20241024161216

FACILITY NAME:WE R ONE FAMILY HOME, INC.FACILITY NUMBER:
197609727
ADMINISTRATOR:TYRONE QUALSFACILITY TYPE:
735
ADDRESS:723 E. OLDFIELD STTELEPHONE:
(562) 644-7260
CITY:LANCASTERSTATE: ZIP CODE:
93535
CAPACITY:4CENSUS: 2DATE:
03/18/2025
UNANNOUNCEDTIME BEGAN:
09:15 AM
MET WITH:Doretha WilhiteTIME COMPLETED:
11:55 AM
ALLEGATION(S):
1
2
3
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5
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8
9
Insufficient food in the facility.
INVESTIGATION FINDINGS:
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3
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5
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7
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13
An unannounced subsequent complaint visit was conducted on 03/18/2025 by licensing program analyst (LPA) Lorena Casillas to issue the findings of the above listed allegation. Staff greeted LPA and allowed entry, House Manager (HM) Doretha Wilhite contacted Administrator Tyrone Quals, Administrator would not be able to meet with LPA and assigned HM to sign the report.

On 10/24/2024, the Woodland Hills South Adult and Senior Care Regional Office received a complaint regarding the allegations: Insufficient food in the facility.

On 10/25/2024 an initial visit was conducted by LPA Casillas. On that day LPA conducted tour of the facility, interviewed with facility staff, reviewed facility files and obtained copies of pertinent information related to the investigation.
Continued on LIC9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Nichelle Gillyard
LICENSING EVALUATOR NAME: Lorena Casillas
LICENSING EVALUATOR SIGNATURE:

DATE: 03/18/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/18/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 31-AS-20241024161216
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: WE R ONE FAMILY HOME, INC.
FACILITY NUMBER: 197609727
VISIT DATE: 03/18/2025
NARRATIVE
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Allegation: Insufficient food in the facility.

It is alleged that there is insufficient food in the facility. Regarding this allegation it is reported that facility does not have enough food or snacks for clients and that food is withheld from clients causing clients to stay hungry. Interview with Administrator revealed that there is enough food and snacks in the facility and that at no time has food ever been withheld or denied. If clients do not like what is being provided then another option is offered, however clients would rather purchase their own food outside of what is provided by the facility, but it is not because of lack of food. Interview with two (2) out of three (3) clients revealed that they do not have an issue with the amount of food being provided and stated that there are enough snacks for them. Interview with staff revealed that meals are provided to clients but that sometimes the clients do not like the options offered and decline the food. LPA toured the kitchen and observed that there as a sufficient amount of two day perishable and seven day non perishable foods along with sufficient snacks available for the clients. LPA reviewed facility menu and observed that there was enough food to accommodate the written menu and additional options if needed. Therefore, based on interviews, observations and record review this allegation is deemed unsubstantiated.

No citation issued for this allegation. Copy of report provided to HM.

SUPERVISORS NAME: Nichelle Gillyard
LICENSING EVALUATOR NAME: Lorena Casillas
LICENSING EVALUATOR SIGNATURE:

DATE: 03/18/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/18/2025
LIC9099 (FAS) - (06/04)
Page: 5 of 5