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13 | At 10:50 AM, Licensing Program Analyst (LPA) Huma Rahimi conducted an unannounced initial complaint visit. LPA met with staff, Patrick Mugenyi, and Administrator was contacted via telephone. Administrator arrived shortly after. LPA explained the reason for the visit. The Administrator designated Patrick Mugenyi, the staff to sign and receive today's complaint report.
During course of the investigation, interviews and record review were made. At 10:55 AM, LPA requested client and staff roster. At 11:00 AM, LPA requested copies of pertinent information which include, but not limited to Physician’s Report, Admission Agreement, Appraisal Needs and Services Plan, etc., relevant to the investigation. At approximately 11:05 AM, LPA conducted a physical plant tour. Between 11:30 AM – 2:20 PM, LPA conducted an interview with the Administrator, three (3) staff, and two (2) out of four (4) clients who were available.
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