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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197609804
Report Date: 12/15/2025
Date Signed: 12/15/2025 01:47:07 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/04/2025 and conducted by Evaluator Huma Rahimi
COMPLAINT CONTROL NUMBER: 31-AS-20250404123050
FACILITY NAME:ALLIANCE ADULT RESIDENTIAL HOMES INCFACILITY NUMBER:
197609804
ADMINISTRATOR:WAKABI, MOSES DFACILITY TYPE:
735
ADDRESS:7821 HESPERIA AVENUETELEPHONE:
(747) 254-4154
CITY:RESEDASTATE: CAZIP CODE:
91335
CAPACITY:4CENSUS: 4DATE:
12/15/2025
UNANNOUNCEDTIME BEGAN:
11:00 AM
MET WITH:Richard Kasule, StaffTIME COMPLETED:
02:15 PM
ALLEGATION(S):
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Staff do not safeguard resident's personal belongings.
INVESTIGATION FINDINGS:
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At 11:00 AM, Licensing Program Analyst (LPA) Huma Rahimi conducted an unannounced subsequent visit to this facility to deliver the final report. LPA met with the Staff Richard Kasule and the Administrator was contacted via a phone and LPA explained the reason for the visit. The Administrator was unable to come and designated the staff to sign today's report.

On 04/07/2025, LPA Rahimi conducted an initial complaint visit. At 09:50 AM, LPA requested resident and staff roster. At approximately 09:55 AM, LPA conducted a physical plant tour. At 10:00 AM, LPA requested copies of pertinent information which include, but not limited to Physician’s report, Admission Agreement, Appraisal Needs and Services Plan, etc., relevant to the investigation. Between 10:15 AM – 01:00 PM, LPA conducted an interview with the Administrator, two (2) staff, and two (2) out of three (3) clients who were available.

Continue on LIC 9099C
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Nichelle Gillyard
LICENSING EVALUATOR NAME: Huma Rahimi
LICENSING EVALUATOR SIGNATURE:

DATE: 12/15/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/15/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 8
Control Number 31-AS-20250404123050
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: ALLIANCE ADULT RESIDENTIAL HOMES INC
FACILITY NUMBER: 197609804
VISIT DATE: 12/15/2025
NARRATIVE
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Staff do not safeguard resident's personal belongings.
It is reported that staff go into C1’s room and steal personal belongings. It is further reported that on 03/26/2025, Staff #1 (S1) allegedly stole $20.00 from C1’s wallet. Additionally, it is reported that facility staff allegedly stole C1’s belt, CDs, video games, and clothing on unknown dates.

To investigate this allegation, LPA conducted interviews with the former Administrator, two staff members, and two (2) out of three (3) clients. All parties interviewed stated that no personal items such as belt, CDs, video games and clothing were ever stolen or lost by facility staff. However, further investigation revealed that on 03/26/25, it was discovered that S1 stole $20.00 bill from C1’s wallet which was witnessed by another staff.

An interview with C1 also confirmed that on 03/26/2025, S1 stole $20, but denied that any other items were stolen or lost by facility staff. Therefore, based on interviews this allegation is Substantiated.

Deficiency issued and appeal rights explained.

Exit interview conducted and copy of this report signed and delivered.

SUPERVISORS NAME: Nichelle Gillyard
LICENSING EVALUATOR NAME: Huma Rahimi
LICENSING EVALUATOR SIGNATURE:

DATE: 12/15/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/15/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 8
Control Number 31-AS-20250404123050
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

FACILITY NAME: ALLIANCE ADULT RESIDENTIAL HOMES INC
FACILITY NUMBER: 197609804
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 12/15/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
12/22/2025
Section Cited
CCR
80026(h)
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80026 Safeguards for Cash Resources, Personal Property, and Valuables of Residents (h) Each licensee shall maintain accurate records of accounts of cash resources, personal property, and valuables....This requirement is not met as evidenced by:
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The Administrator conducted an internal investigation. Upon completion of the investigation, S1, who was responsible for the theft, was immediately terminated. C1 was reimbursed the $20.00 taken from their wallet. Deficiency cleared during today’s visit.
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Based on interviews, the licensee did not comply with the section cited above by failing to safeguard client C1’s personal cash, resulting in staff member S1 stealing $20.00 from C1’s wallet on 03/26/2025. This poses/posed a potential health and safety risk to clients in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Nichelle Gillyard
LICENSING EVALUATOR NAME: Huma Rahimi
LICENSING EVALUATOR SIGNATURE:

DATE: 12/15/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/15/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 8
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/04/2025 and conducted by Evaluator Huma Rahimi
COMPLAINT CONTROL NUMBER: 31-AS-20250404123050

FACILITY NAME:ALLIANCE ADULT RESIDENTIAL HOMES INCFACILITY NUMBER:
197609804
ADMINISTRATOR:WAKABI, MOSES DFACILITY TYPE:
735
ADDRESS:7821 HESPERIA AVENUETELEPHONE:
(747) 254-4154
CITY:RESEDASTATE: CAZIP CODE:
91335
CAPACITY:4CENSUS: 4DATE:
12/15/2025
UNANNOUNCEDTIME BEGAN:
11:00 AM
MET WITH:Richard Kasule, StaffTIME COMPLETED:
02:15 PM
ALLEGATION(S):
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Staff do not prevent resident from using illegal drug inside of facility.
Staff do not prevent resident from smoking inside of facility.
Staff do not assist resident with obtaining medical care.
Staff do not assist resident with obtaining dental care.
Staff do not ensure that resident's dietary needs are met.
Staff are not following resident's care plan.
Staff do not assist resident with bathing.
INVESTIGATION FINDINGS:
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At 11:00 AM, Licensing Program Analyst (LPA) Huma Rahimi conducted an unannounced subsequent visit to this facility to deliver the final report. LPA met with the Staff Richard Kasule and the Administrator was contacted via a phone and LPA explained the reason for the visit. The Administrator was unable to come and designated the staff to sign today's report.
On 04/04/2025, the Woodland Hills South Adult and Senior Care Regional Office received a complaint regarding the allegation, “Staff do not prevent resident from using illegal drug inside of facility and allowed Client #1 (C1)’s overall health decline.” The complaint was referred to Community Care Licensing Division’s Investigations Branch (IB). The complaint was assigned to Investigator Dennis Douglas.
On 04/07/2025, LPA Rahimi conducted an initial complaint visit. At 09:50 AM, LPA requested resident and staff roster. At approximately 09:55 AM, LPA conducted a physical plant tour. At 10:00 AM, LPA requested copies of pertinent information which include, but not limited to Physician’s report, Admission Agreement, Appraisal Needs and Services Plan, etc., relevant to the investigation.
Continue on LIC 9099C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Nichelle Gillyard
LICENSING EVALUATOR NAME: Huma Rahimi
LICENSING EVALUATOR SIGNATURE:

DATE: 12/15/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/15/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 8
Control Number 31-AS-20250404123050
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: ALLIANCE ADULT RESIDENTIAL HOMES INC
FACILITY NUMBER: 197609804
VISIT DATE: 12/15/2025
NARRATIVE
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 Between 10:15 AM – 01:00 PM, LPA conducted an interview with the Administrator, two (2) staff, and two (2) out of three (3) clients who were available. Staff do not prevent resident from using illegal drug inside of facility.

Investigator Dennis Douglas conducted interviews with a witness on 04/21/2025, Administrator and Staff on 04/20/2025 and 04/29/2025, C1 on 05/01/2025, Nurse Practitioner of C1 on 05/20/25, North Los Angeles Regional Center (NLARC) Coordinator on 05/29/2025, C1’s Psychiatrist on 06/27, and C1’s Primary Care Physician (PCP) on 07/02/2025. Additionally, the Investigator contacted Los Angeles Police Department West Valley Station on 06/24/2025.

Investigation findings revealed that Client #1 (C1) had resided at the facility since 09/18/2020 and had a prior history of marijuana and other drug use. Staff and the Administrator reported never witnessing C1 use methamphetamine inside the facility. Marijuana use was permitted only in designated outdoor areas (backyard) in accordance with personal rights guidance from NLARC. C1 purchased marijuana under the pretense of buying cigarettes and occasionally refused to comply with hygiene tasks despite staff reminders. The NLARC Coordinator confirmed C1’s behavioral challenges, including hygiene and aggression, but noted there was no policy requiring staff to allow marijuana use and advised against it. Law enforcement records from LAPD indicated no reports of illegal drug use within the facility. C1 confirmed that marijuana use occurred only in designated areas, while methamphetamine use took place exclusively outside the facility. C1 also reported a history of drug use beginning at age 18, prior to admission.

Medical and psychiatric input indicated that marijuana use was contraindicated due to C1’s psychiatric medications, including Haloperidol, Benztropine, and Depakote. However, civil rights advocacy groups advised that prohibiting marijuana use could violate C1’s personal rights. The Individual Program Plan (IPP) and updated Needs and Service Plan documented that C1 has Borderline Intellectual Disability, requires significant prompting for personal care, and experiences mood swings, depression, anxiety, and occasional suicidal thoughts related to marijuana use. Staff, BCBA, and Regional Center representatives provided structured activities, monitored hygiene and functional skills, and encouraged healthy routines to replace excessive marijuana use. Observations and documentation confirmed that C1 remained in good health, received ongoing behavioral support, and was encouraged to engage in social, recreational, and community activities.

Continue on LIC 9099C

SUPERVISORS NAME: Nichelle Gillyard
LICENSING EVALUATOR NAME: Huma Rahimi
LICENSING EVALUATOR SIGNATURE:

DATE: 12/15/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/15/2025
LIC9099 (FAS) - (06/04)
Page: 5 of 8
Control Number 31-AS-20250404123050
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: ALLIANCE ADULT RESIDENTIAL HOMES INC
FACILITY NUMBER: 197609804
VISIT DATE: 12/15/2025
NARRATIVE
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Marijuana use was limited to designated areas in accordance with personal rights guidance and not as a facility policy. Staff maintained appropriate oversight of C1’s health, hygiene, and daily activities, and C1 continued to receive behavioral and medical support. Based on the investigation, the allegations that facility staff allowed illegal drug use inside the facility is Unsubstantiated.

Staff do not prevent resident from smoking inside of facility.
It is reported that C1 is using illegal substances inside the facility. It is reported that C1 uses drugs on the premises, though the specific location where marijuana is used is unknown. It is further reported that C1 stated using marijuana inside the bedroom, on the bed, while playing video games. To investigate this allegation, LPA conducted interviews with the former Administrator and a staff member. Both individuals denied the allegation and stated that neither C1 nor any other clients are permitted to smoke inside the facility. They affirmed that all clients smoke only in the designated smoking area of the facility. Additionally, LPA interviewed two (2) out of three (3) clients. Both clients confirmed the information provided by the Administrator and staff, stating that they are only allowed to smoke in designated areas and have never witnessed any clients smoking inside the facility or in bedrooms. Finally, an interview with C1 revealed that C1 has never smoked inside the bedroom in the facility and only smoked in the designated area.

Based on the interviews conducted, this allegation is Unsubstantiated at this time.

Staff do not assist resident with obtaining medical care.


It is reported that the facility does not assist C1 with obtaining medical care. To investigate this allegation, LPA conducted an interview with the former Administrator, who denied the allegation and stated that the facility provides timely medical care to C1, including obtaining yearly physical examinations with C1’s Primary Care Physician (PCP).

On 04/07/2025, LPA conducted a file review for C1 and observed that the last physician visit occurred on 11/26/2024 for the yearly examination with two weeks follow up appointment to review lab work. Additionally, interviews with two (2) out of three (3) clients revealed no concerns regarding the allegation, with both clients stating that their medical needs are being met. Lastly, an interview with C1 confirmed that C1’s medical needs are being met in a timely manner. Therefore, based on interviews and the record review, this allegation is deemed Unsubstantiated at this time.

Continue on LIC 9099C

SUPERVISORS NAME: Nichelle Gillyard
LICENSING EVALUATOR NAME: Huma Rahimi
LICENSING EVALUATOR SIGNATURE:

DATE: 12/15/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/15/2025
LIC9099 (FAS) - (06/04)
Page: 6 of 8
Control Number 31-AS-20250404123050
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: ALLIANCE ADULT RESIDENTIAL HOMES INC
FACILITY NUMBER: 197609804
VISIT DATE: 12/15/2025
NARRATIVE
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On 04/07/2025, the LPA reviewed C1’s daily routine logs and observed documentation indicating that one-on-one supervision and daily exercise outings were provided in accordance with the care plan. An interview with C1 confirmed that supervision and exercise outings are being provided as required and that C1 sometimes prefers to accompany staff on errands. Lastly, interview with two (2) out of three (3) clients express no concerns and stated that they are receiving proper supervision and the facility staff meet their care needs requirements. Based on interviews and record review, this allegation is deemed Unsubstantiated at this time.

Staff do not assist resident with bathing.


It was reported that client C1 smells bad and has fungus on the body and face due to staff not assisting with bathing. To investigate this allegation, LPA conducted interviews with the former Administrator and facility staff. All parties denied the allegation and stated that staff provide regular assistance and repeated reminders with bathing and personal hygiene in accordance with C1’s care plan. Staff further stated that C1 frequently refuses to shower despite multiple attempts and reminders.

Interviews with C1 and other clients indicated that bathing assistance is provided as required. No ongoing hygiene concerns were reported.

Based on interviews and record review, the allegation is deemed Unsubstantiated at this time.

Exit interview conducted and copy of this report signed and delivered.

SUPERVISORS NAME: Nichelle Gillyard
LICENSING EVALUATOR NAME: Huma Rahimi
LICENSING EVALUATOR SIGNATURE:

DATE: 12/15/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/15/2025
LIC9099 (FAS) - (06/04)
Page: 8 of 8
Control Number 31-AS-20250404123050
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: ALLIANCE ADULT RESIDENTIAL HOMES INC
FACILITY NUMBER: 197609804
VISIT DATE: 12/15/2025
NARRATIVE
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Staff do not assist resident with obtaining dental care.

It is reported that facility staff do not assist C1 with obtaining dental care, resulting in C1’s teeth deteriorating. To investigate this allegation, LPA conducted an interview with the former Administrator, who stated that C1’s dental appointments are scheduled approximately every six months and that facility staff assist C1 in obtaining dental care as needed in a timely manner. On 04/07/2025, LPA reviewed C1’s file and observed that C1 had a dental appointment on 11/12/2024, with a subsequent appointment scheduled for 04/08/2025. An interview with C1 confirmed that facility staff assist with obtaining dental care and did not express any concerns regarding access to dental services. Based on interviews and record review, this allegation is deemed Unsubstantiated at this time.

Staff do not ensure that resident's dietary needs are met.


It is reported that C1’s care plan specifies that staff are to prepare and serve nutritious foods. However, it is reported that C1 receives large quantities of candy and cakes to eat in the room and has gained approximately 80 to 90 pounds within six to eight months.

To investigate, LPA interviewed the former Administrator, who stated that the facility provides nutritious food, and C1 sometimes purchases personal food during outings despite staff redirection. Staff confirmed that they encourage healthy choices but cannot force clients to comply due to personal rights. During a file review on 04/07/2025, LPA observed C1’s physician reports dated 10/10/2023 and 11/26/2024, showing C1’s weight at 183 lbs and 216 lbs, respectively. Based on interviews and record review, this allegation is deemed Unsubstantiated at this time.

Staff are not following resident's care plan.


It is reported that Client #1 (C1)’s care plan specifies that C1 should receive one-on-one supervision for twelve hours per day, seven days a week, and daily outings for exercise. However, it is reported that staff are not providing this level of supervision and take C1 out of the facility only once or twice a week, typically to accompany staff on errands. To investigate this allegation, LPA conducted interviews with the former Administrator, two staff members. All parties denied the allegation and stated that C1 receives supervision and daily exercise outings as indicated in the care plan. The facility maintains a daily routine log documenting supervision hour and exercise outings. Staff stated that errands are separate from exercise outings and are only provided if requested by C1.

Continue on LIC 9099C

SUPERVISORS NAME: Nichelle Gillyard
LICENSING EVALUATOR NAME: Huma Rahimi
LICENSING EVALUATOR SIGNATURE:

DATE: 12/15/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/15/2025
LIC9099 (FAS) - (06/04)
Page: 7 of 8