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32 | resident and staff interviews the allegation is Unsubstantiated.
Regarding the allegation # 2: Staff confine residents to their bedrooms. It’s being alleged staff lock residents who have dementia inside of their bedrooms. R1-R2 were unavailable for an interview. During interviews with staff, it was determined that residents are encouraged to leave their room during wake hours and are not locked in their room. LPA & LPM observed the memory care unit to be secured but not having locks that would allow for residents to be locked in their room by staff. During interviews with residents, they all confirmed no staff lock them or confine them to their room. Based on observation and resident and staff interviews the allegation is Unsubstantiated.
Regarding the allegation # 3: Staff do not provide residents with toiletries. It’s being alleged that the facility is not providing toiletries such as toilet paper. R1-R2 were unavailable for an interview. During interviews with staff, it was determined that residents have access to a variety of toiletries upon request including toilet paper which is provided by housekeeping daily. During a physical plant tour, LPA and LPM both observed a sufficient supply of personal hygiene items. During interviews with residents, they confirm having access to the toiletries provided by the facility but often prefer to purchase their own. Based on observation and resident and staff interviews the allegation is Unsubstantiated.
Regarding the allegation # 4: Staff do not provide residents with linen. It’s being alleged that the facility staff do not provide bed linen for their bed, nor towels. R1-R2 were unavailable for an interview. During interviews with staff, it was determined that residents are provided with linen such as bed sheets, blankets, towels, etc from housekeeping. Bedding is changed once per week and extra towels are available upon request. Residents are able to purchase their own sheets if they desire but the facility provides, should they need. During a physical plant tour, LPA and LPM observed an overstock of linen in some of the bedrooms. LPM also observed several boxes of unopen linen available for use. During interviews with residents, they state sheets are changed on a weekly basis. Based on observation and resident and staff interviews the allegation is Unsubstantiated.
Regarding the allegation # 5: Staff do not provide residents with housekeeping services. It’s being alleged that staff do not clean, sanitize resident’s bedroom, floors, bathroom, or toilet. R1-R2 were unavailable for an interview. During interviews with staff, it was determined that housekeeping is onsite every day and provides services to all residents. Deep cleaning is completed once a week, which is defined by cleaning and sanitizing the bathroom, dusting, sweeping and mopping the entire unit.
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