197609892-7-20-2026-31-AS-TAGD-DWAR77-20260724124552

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197609892
Report Date: 07/20/2026
Date Signed: 07/20/2026 12:05:10 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/23/2026 and conducted by Evaluator Angelica Segovia

PUBLIC

COMPLAINT CONTROL NUMBER: 31-AS-20260623163324

FACILITY NAME:	BEWISE HOME COVELLO		FACILITY NUMBER:	197609892
ADMINISTRATOR:	OKONKWO, CHINWEIKE		FACILITY TYPE:	735
ADDRESS:	20616 COVELLO STREET		TELEPHONE:	(818) 300-4994
CITY:	WINNETKA	STATE: CA	ZIP CODE:	91306
CAPACITY:	4	CENSUS: 4	DATE:	07/20/2026
		UNANNOUNCED	TIME BEGAN:	09:00 AM
MET WITH:	Chinweike Okonkwo- Administrator		TIME COMPLETED:	12:30 PM

ALLEGATION(S):

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Licensee and staff are physically abusing residents in care.
Facility staff do not have background clearances.
Uncleared individuals are present in the facility.

INVESTIGATION FINDINGS:

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On 7/20/2026 at approximately 9:00 AM, Licensing Program Analyst (LPA) Angelica Segovia conducted an unannounced subsequent complaint visit to the facility. LPA was greeted by staff and stated the reason for their visit. The Administrator, Chinweike Okonkwo arrived later to assist with today’s visit.

To investigate the allegation(s), at approximately 09:05 AM, LPA conducted a physical plant tour. By 09:30 AM, LPA requested relevant documentation such as but not limited to: Staff training and Individual Program Plan (IPP). From 09:30 AM to 12:00 PM, LPA attempted to interview four (4) clients (C1-C4), seven (7) staff members (S1-S7), and conducted record review.

(Continue to LIC 9099-C)

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Troy Agard
LICENSING EVALUATOR NAME: Angelica Segovia
LICENSING EVALUATOR SIGNATURE:	DATE: 07/20/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/20/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 31-AS-20260623163324

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

FACILITY NAME: BEWISE HOME COVELLO	FACILITY NUMBER: 197609892
	VISIT DATE: 07/20/2026

NARRATIVE

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Regarding the allegation: Licensee and staff are physically abusing residents in care. It was alleged staff are hitting and abusing clients in care including S1, S2 and S3. To investigate the allegation, LPA attempted interviews with four (4) clients and six (6) staff members. LPA’s interview with C1 and C3 revealed staff have not abused them nor have they witnessed staff abusing other clients in care. C1 stated, “I am happy here and do not want to leave”. LPA attempted to interview C2, but they are non-verbal. LPA attempted to interview C4, but they were not present during LPA’s visit. LPA’s interviews with six (6) staff members revealed they have not abused, nor have they witnessed any staff abusing clients in care. When LPA questioned S1, S2, and S3 regarding the abuse allegations, all three (3) denied the allegations. During LPA’s physical plant tour, LPA observed staff to be assisting C1 with behavioral redirections. LPA observed C2 to be asleep in their bedroom with two (2) staff watching over them. LPA did not observe any bruising on the three (3) clients, nor did they observe C1 and C3 to show signs of distress around the staff members.

Based on interviews and observations, there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time

Regarding the allegation: Facility staff do not have background clearances. It was alleged staff are present in the facility without proper background clearance including S4, S5, S6, and S7. To investigate the allegation, LPA conducted a record review of the Department of Social Services Guardian Background Check System and Licensing Information System (LIS). LPA’s record review of both systems revealed all six (6) present staff during today’s visit had approved clearance and associated to the facility. Additionally, LPA’s record review confirmed S4-S7 all had proper background clearance and association to the facility. During LPA’s physical plant tour, LPA did not observe any other individuals other than staff and clients to be present.

Based on record review and observations, there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time

(Continue to LIC 9099-C)

SUPERVISORS NAME: Troy Agard
LICENSING EVALUATOR NAME: Angelica Segovia
LICENSING EVALUATOR SIGNATURE:	DATE: 07/20/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/20/2026

LIC9099 (FAS) - (06/04)

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Control Number 31-AS-20260623163324

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

FACILITY NAME: BEWISE HOME COVELLO	FACILITY NUMBER: 197609892
	VISIT DATE: 07/20/2026

NARRATIVE

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Regarding the allegation: Uncleared individuals are present in the facility. It was alleged uncleared individuals are present in the facility. To investigate the allegation, LPA conducted a physical plant tour. LPA did not observe any other individuals other than staff and clients to be present. LPA observed a staff member from a third-party service to arrive and wait outside of the facility for the client to come out to them for their outing. Additionally, LPA conducted a record review of the Department of Social Services Guardian Background Check System and Licensing Information System (LIS). LPA’s record review of both systems revealed all six (6) present staff during today’s visit had approved clearance and associated to the facility.

Based on observations and record review, there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time

No immediate health and safety issues observed during the day of the visit. Exit interview was conducted and a copy of this report was provided to the Administrator.

SUPERVISORS NAME: Troy Agard
LICENSING EVALUATOR NAME: Angelica Segovia
LICENSING EVALUATOR SIGNATURE:	DATE: 07/20/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/20/2026

LIC9099 (FAS) - (06/04)

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