197609969-1-21-2026-29-AS-KHEN-DQS2GQ-20260128162331

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197609969
Report Date: 01/21/2026
Date Signed: 01/21/2026 04:37:28 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364

This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/13/2026 and conducted by Evaluator Christine Yee

COMPLAINT CONTROL NUMBER: 29-AS-20260113165252

FACILITY NAME:	VALLEY VISTA SENIOR LIVING		FACILITY NUMBER:	197609969
ADMINISTRATOR:	MAYES, AARON		FACILITY TYPE:	740
ADDRESS:	7040 VAN NUYS BLVD		TELEPHONE:	(818) 906-4400
CITY:	VAN NUYS	STATE: CA	ZIP CODE:	91405
CAPACITY:	164	CENSUS: 99	DATE:	01/21/2026
		UNANNOUNCED	TIME BEGAN:	10:39 AM
MET WITH:	Maya Mnyon, Designated Executive Directorr		TIME COMPLETED:	04:45 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Resident's personal rights are being violated

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

Licensing Program Analyst (LPA) Christine Yee conducted an unannounced complaint visit to investigate the above allegation and met with May Mnoyan, Designated Executive Director. The reason for today's visit was provided.

On today's visit, LPA Yee conducted an interview with Maya Mnyoan at 11:00a.m., Staff #1 at 11:33am, Staff #2 at 12:48pm, Staff #3 at 1:04pm, Staff #4 at 1:21pm and attempts to interview Resident #1 via telephone throughout the visit were unsuccessful. Resident #1's files were reviewed and copies were obtained.

Per investigation into the above allegation that the resident's personal rights are being violated, information obtained from interviews conducted, it is alleged that Resident #1 is being harassed by someone via WIFI

continued on LIC9099-C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Kristin Heffernan
LICENSING EVALUATOR NAME: Christine Yee
LICENSING EVALUATOR SIGNATURE:	DATE: 01/21/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/21/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 2

Control Number 29-AS-20260113165252

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364

FACILITY NAME: VALLEY VISTA SENIOR LIVING	FACILITY NUMBER: 197609969
	VISIT DATE: 01/21/2026

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

Page 2.
and that Resident #1 is being watched by someone through a camera located inside the light fixture mounted above the bathroom sink while they are taking a shower. They are also being monitored through the cameras located in the hallway and the common areas of the facility. The perpetrator has also infiltrated WIFI and is also able to block and intercept calls to resident's phone, emails and control the electricity in the room. Air is also being piped into the bathroom to freeze resident during showers. Per information received from staff, Resident #1 has also gone to the police station in an attempt to file a complaint with the local police department and they didn't do anything.

Per tour of Resident #1's room at 12:14 p.m., all electrical outlets, microwave, cellphone, light fixtures, electrical gadgets, the signal system and all electrical devices were observed covered with aluminium foil. There were no cameras observed in the resident's room or anything that looked out of place. Per interviews conducted with staff this has been going on with the resident since last year. Per interviews conducted with the Executive Director, Staff #1 and Staff #3, they were told by Resident #1 that the perpetrator is the former Maintenance Director. It is alleged that the former Maintenance Director was previously harassing Resident #1 when they worked here and is continuing to harass the resident even though they no longer work here. Per Staff #3, Resident #1 also indicated that they had an enemy in Beverly Hills and that it was they who were harassing them.

Per file review, Resident #1 is diagnosed with mild cognitive impairment and hyperlipidemia. The physician also noted in the comment section of the resident's Physician's Report that the "patient with some evidence of paranoid ideation...Will need to be assessed by psychiatry in facility."

Per information received on today's visit, the facility has not had any issues with their WIFI. There is no evidence that Resident #1 is being harassed, targeted by WIFI or is being watched by anyone. Based on today's visit, there is insufficient evidence to support the allegation that Resident's personal rights are being violated, therefore the allegation is unsubstantiated at this time. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur.

Exit interview was conducted with Edelyn Lu, Receptionist and a copy was given.

SUPERVISORS NAME: Kristin Heffernan
LICENSING EVALUATOR NAME: Christine Yee
LICENSING EVALUATOR SIGNATURE:	DATE: 01/21/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/21/2026

LIC9099 (FAS) - (06/04)

Page: 2 of 2