197609982-7-18-2024-29-AS-DPEA-D8JVMH-20240827163331

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197609982
Report Date: 07/17/2024
Date Signed: 07/18/2024 04:01:14 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/20/2024 and conducted by Evaluator Zabel Chochian

COMPLAINT CONTROL NUMBER: 29-AS-20240520170140

FACILITY NAME:	PARADISE IN THE VALLEY LLC		FACILITY NUMBER:	197609982
ADMINISTRATOR:	COHEN, YEHUDA		FACILITY TYPE:	740
ADDRESS:	13530 SHERMAN WAY		TELEPHONE:	(818) 902-9501
CITY:	VAN NUYS	STATE: CA	ZIP CODE:	91405
CAPACITY:	46	CENSUS: 37	DATE:	07/17/2024
		UNANNOUNCED	TIME BEGAN:	11:30 AM
MET WITH:	Yehuda Cohen		TIME COMPLETED:	12:00 PM

ALLEGATION(S):

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Staff handle residents in a rough manner.
Staff yell at residents in care.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Zabel Chochian conducted a subsequent complaint visit to the facility. The purpose of the visit is to deliver investigation finding. Upon arrival LPA met with Mr. Yehuda Cohen, Executive Director and explained the reason for the visit. Entrance interview conducted.

On 05/20/2024, Community Care Licensing Division received the above complaint allegations. Information was provided that the staff (names unknown) are pulling residents and cursing at the residents.

Following is a summary of the investigation finding:

On 05/28/2024, between 3:40pm-5pm, LPA toured the facility physical plant areas, interviewed four (4) staff and eight (8) residents. Staff interviewed denied the allegation and stated that they have not handled any resident roughly or witnessed any resident being handled roughly at the facility. (Continue to Lic9099c)

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Desaree Perera	TELEPHONE: (818) 596-4347
LICENSING EVALUATOR NAME: Zabel Chochian	TELEPHONE: (818) 419-5440
LICENSING EVALUATOR SIGNATURE:	DATE: 07/17/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/17/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 29-AS-20240520170140

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364

FACILITY NAME: PARADISE IN THE VALLEY LLC	FACILITY NUMBER: 197609982
	VISIT DATE: 07/17/2024

NARRATIVE

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Staff reported that no resident made such allegations of “staff handle residents in rough manner or staff yelling/cursing at residents in care.

Residents interviewed did not report any mistreatment by any staff. Residents interviewed denied being handled roughly by staff and denied being yelled at by staff. Resident also reported that no staff have ever cursed at them. Residents interviewed also reported that they have not witnessed any staff yell/curse at any other resident or handle any resident roughly. residents interviewed reported being satisfied with the services provided by the caregiving staff. Several attempts were made to contact reporting party on 05/28/2024, 05/30/2024 and 05/31/2024, however no response was received.

Based on the above information gathered, although the allegation may be valid, there is insufficient evidence to support the allegation or that a violation occurred; therefore, the above allegations “Staff handle residents in a rough manner” and “Staff yell at residents in care” are deemed unsubstantiated at this time.

Exit interview conducted. A copy of the report was emailed.

SUPERVISOR'S NAME: Desaree Perera	TELEPHONE: (818) 596-4347
LICENSING EVALUATOR NAME: Zabel Chochian	TELEPHONE: (818) 419-5440
LICENSING EVALUATOR SIGNATURE:	DATE: 07/17/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/17/2024

LIC9099 (FAS) - (06/04)

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