197610020-8-12-2025-31-AS-NMAN-DL8NZV-20250905105457

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197610020
Report Date: 08/12/2025
Date Signed: 08/12/2025 01:15:05 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/07/2025 and conducted by Evaluator Leslie Ngo-Castaneda

COMPLAINT CONTROL NUMBER: 31-AS-20250307092459

FACILITY NAME:	MONTARE AT THE LAKE		FACILITY NUMBER:	197610020
ADMINISTRATOR:	DENISE OJARIGI		FACILITY TYPE:	772
ADDRESS:	17801 TWILIGHT LANE		TELEPHONE:	(818) 298-2953
CITY:	ENCINO	STATE: CA	ZIP CODE:	91316
CAPACITY:	6	CENSUS: 6	DATE:	08/12/2025
		UNANNOUNCED	TIME BEGAN:	01:00 PM
MET WITH:	Danielle Landis- Program Director		TIME COMPLETED:	02:00 PM

ALLEGATION(S):

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Facility staff did not safeguard resident’s belongings.

INVESTIGATION FINDINGS:

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An unannounced subsequent complaint visit was conducted on this day by Licensing Program Analyst (LPA) Leslie Ngo-Castaneda to issue the findings of the above-listed allegation. Upon arrival, LPA met with facility Program Director, Danielle Landis, and explained the reason for the visit.

Allegation: Facility staff did not safeguard resident’s belongings.

On 3-12-2025, LPA Ngo-Castaneda initiated the complaint. LPA conducted a tour of the facility at 9:15 AM and obtained copies of pertinent information which include but were not limited to client's #1 (C1) Physician’s Report (dated 1-18-2025), Admission Agreement (dated 1-17-2025), belongings inventory, and Appraisal Needs and Services Plan (dated 1-20-2025). LPA reviewed facility program plan regarding safeguarding of personal property.

Continue to LIC 9099-C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Eva Miller
LICENSING EVALUATOR NAME: Leslie Ngo-Castaneda
LICENSING EVALUATOR SIGNATURE:	DATE: 08/12/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/12/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 31-AS-20250307092459

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

FACILITY NAME: MONTARE AT THE LAKE	FACILITY NUMBER: 197610020
	VISIT DATE: 08/12/2025

NARRATIVE

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It was alleged that C1’s letter to the family, three (3) pairs of underwear, and a pillbox were not given back to C1. To investigate this allegation, LPA interviewed the Clinical Director (S1), four (4) other staff, and three (3) clients who reside at the facility. Interview with the Clinical Director (S1) and Program Director (S2), revealed that C1 asked for stamps to mail out their letters. S1 drove C1, as requested, to the post office to mail the letters out. C1's belongings (underwear and pillbox) were mailed and received by C1 with the confirmed home address and C1 confirmed receiving the package.

LPA interviewed four (4) staff members, the interview revealed that the above allegations are untrue and it was informed to LPA that they do not withhold the client's belongings. LPA also conducted an interview with three (3) out of five (5) clients, who were available, and all of the clients interviewed expressed no concerns regarding this allegation. Clients informed LPA that they know to report missing/stolen items to the clinical (S1) or wellness director (S2) or any staff member.

Based on the interviews and record review there is no pertinent information to verify this allegation. Therefore, the allegation is deemed UNSUBSTANTIATED at this time.

No immediate health and safety issues were noted.

Exit interview conducted. Copy of this report issued.

SUPERVISORS NAME: Eva Miller
LICENSING EVALUATOR NAME: Leslie Ngo-Castaneda
LICENSING EVALUATOR SIGNATURE:	DATE: 08/12/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/12/2025

LIC9099 (FAS) - (06/04)

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