<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197610099
Report Date: 09/10/2025
Date Signed: 09/10/2025 01:57:20 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.ASC, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/05/2025 and conducted by Evaluator Jose Gary Tan
COMPLAINT CONTROL NUMBER: 31-AS-20250905101430
FACILITY NAME:WYNGATE VILLA GARDENSFACILITY NUMBER:
197610099
ADMINISTRATOR:CHAVEZ, OSCARFACILITY TYPE:
740
ADDRESS:7634 WYNGATE STREETTELEPHONE:
(818) 352-4270
CITY:TUJUNGASTATE: CAZIP CODE:
91042
CAPACITY:68CENSUS: 51DATE:
09/10/2025
UNANNOUNCEDTIME BEGAN:
08:51 AM
MET WITH:Oscar Chavez - AdministratorTIME COMPLETED:
02:00 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Facility has mold/fungus.

Staff do not ensure that facility is free of pests.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst (LPA) Jose Tan conducted an unannounced initial complaint visit at this facility to investigate the above allegations. LPA met with Administrator Oscar Chavez and explained the reason for the visit.

LPA conducted a physical plant tour at 9:10 AM, requested copies of facility documents relevant to the investigation at 9:48 AM and interviewed staff and residents between 10:00 AM to 12:30 PM. Regarding the allegation that the facility has mold/fungus, it was alleged that the bathrooms have mold, fungus, bugs, and dirty towels. LPA's observation during physical plant tour today revealed that all the bathrooms and toilets in buildings 1,2,3,4 & 5 were clean and did not observe anything that may look like fungus and mold in any of the bathrooms. Further, LPA did not see any towels in any of the bathroom. LPA's interview with the administrator revealed that all the toilets are being cleaned every day and re-stocked with toilet paper. LPA's interview with two (2) housekeepers today confirmed that they clean all the toilets on all buildings every day.
(continued on LIC 9099-C)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Troy Agard
LICENSING EVALUATOR NAME: Jose Gary Tan
LICENSING EVALUATOR SIGNATURE:

DATE: 09/10/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/10/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 31-AS-20250905101430
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.ASC, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: WYNGATE VILLA GARDENS
FACILITY NUMBER: 197610099
VISIT DATE: 09/10/2025
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
(continued from LIC 9099)

Regarding the allegation that Staff do not ensure that facility is free of pests, it was alleged that the bathrooms have bugs. LPA's observation during physical plant tour today revealed that all the bathrooms and toilets in buildings 1,2,3,4 & 5 were free of bugs and pests. LPA's record review today also revealed that the facility has a contracted pest control company that visits monthly to ensure that there is no infestation at the facility. LPA's interview with five (5) residents or 10% of the current census revealed that five (5) out of five (5) residents did not see any bugs or pests in their bathroom at any time.

Based on the information gathered during this visit, these allegations are deemed unsubstantiated at this time.

Exit interview conducted. Copy of this report issued.
SUPERVISORS NAME: Troy Agard
LICENSING EVALUATOR NAME: Jose Gary Tan
LICENSING EVALUATOR SIGNATURE:

DATE: 09/10/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/10/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3