197610099-6-2-2026-31-AS-TAGD-DW8MMX-20260722094441

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197610099
Report Date: 06/02/2026
Date Signed: 06/02/2026 01:56:37 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.ASC, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/06/2026 and conducted by Evaluator Jose Gary Tan

COMPLAINT CONTROL NUMBER: 31-AS-20260106085440

FACILITY NAME:	WYNGATE VILLA GARDENS		FACILITY NUMBER:	197610099
ADMINISTRATOR:	CHAVEZ, OSCAR		FACILITY TYPE:	740
ADDRESS:	7634 WYNGATE STREET		TELEPHONE:	(818) 352-4270
CITY:	TUJUNGA	STATE: CA	ZIP CODE:	91042
CAPACITY:	68	CENSUS: 52	DATE:	06/02/2026
		UNANNOUNCED	TIME BEGAN:	08:57 AM
MET WITH:	Christine Juarez - Licensee Representative		TIME COMPLETED:	02:00 PM

ALLEGATION(S):

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Facility does not have hot water

Facility is in disrepair

Staff does not provide adequate care to prevent resident falls

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) conducted an unannounced subsequent complaint visit at this facility to further investigate the above allegations. LPA initially met staff Jaqueline Montoya who called the Administrator Oscar Chavez and explained the reason for the visit. Mr. Chavez is indisposed at this time.

LPA conducted physical plant tour at 9:31 AM, requested copies of facility documents relevant to the investigation at 10:00 AM, reviewed documents between 10:00 AM to 11:00 AM and interviewed staff and residents between 11:00 AM to 1:00 PM. Regarding the allegation that the Facility does not have hot water, LPA's observation during visit on 01/13 26, hot water temperature at building # 1 measured at 107.2°F, building #2 at 114.6°F, building #3 at 118.1°F, building #4 at 112.5°F and building #5 at 111.3°F. During today's visit, hot water temperature at building # 1 measured at 106.7°F, building #2 at 113.0°F, building #3 at 116.2°F, building #4 at 118.8°F and building #5 at 108.2°F. All were within the required range. LPA's interview with five (5) residents today or 10% of the current census revealed that five (5) out of five (5) residents interviewed stated that they always have hot water in their building. (continued on LIC 9099-C)

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Troy Agard
LICENSING EVALUATOR NAME: Jose Gary Tan
LICENSING EVALUATOR SIGNATURE:	DATE: 06/02/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/02/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 31-AS-20260106085440

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.ASC, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

FACILITY NAME: WYNGATE VILLA GARDENS	FACILITY NUMBER: 197610099
	VISIT DATE: 06/02/2026

NARRATIVE

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(continued from LIC 9099)

Regarding the allegation that Facility is in disrepair, it was alleged that overhead roof falling and electricity attached to it in an illegal and/or hazardous way, LPA's observation on prior and today's visit revealed that the facility's bathroom and kitchen are generally clean and in good repair, no machine or equipment was observed to be broken or in disrepair. Further, the roof and ceiling on each building were observed to be intact and in good repair, LPA did not observe any exposed electrical wire anywhere in the facility. LPA's interview with the maintenance manager on 01/13/26 at 12:45 PM revealed that the only exposed wire was telephone wire which was no longer in use which was covered immediately.

Regarding the allegation that Staff does not provide adequate care to prevent resident falls, LPA records review today between 10:00 AM to 11:00 AM revealed that there was no resident who fell at the facility in 2025 up to May of 2026. LPA's interview with five (5) residents today or 10% of the current census revealed that five (5) out of five (5) residents interviewed stated that the facility has enough staff to care for them.

Based on the information gathered during this and prior visit, these allegation are deemed unsubstantiated at this time.

Exit interview conducted. Copy of this report issued.

SUPERVISORS NAME: Troy Agard
LICENSING EVALUATOR NAME: Jose Gary Tan
LICENSING EVALUATOR SIGNATURE:	DATE: 06/02/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/02/2026

LIC9099 (FAS) - (06/04)

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