197610099-7-17-2026-31-AS-MGFS-DWXKZM-20260814082054

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197610099
Report Date: 07/17/2026
Date Signed: 07/17/2026 04:49:59 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/22/2026 and conducted by Evaluator Michael Cava

COMPLAINT CONTROL NUMBER: 31-AS-20260122141516

FACILITY NAME:	WYNGATE VILLA GARDENS		FACILITY NUMBER:	197610099
ADMINISTRATOR:	CHAVEZ, OSCAR		FACILITY TYPE:	740
ADDRESS:	7634 WYNGATE STREET		TELEPHONE:	(818) 352-4270
CITY:	TUJUNGA	STATE: CA	ZIP CODE:	91042
CAPACITY:	68	CENSUS: 52	DATE:	07/17/2026
		UNANNOUNCED	TIME BEGAN:	10:24 AM
MET WITH:	Nieva Ruiz		TIME COMPLETED:	05:00 PM

ALLEGATION(S):

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Resident was not allowed to communicate with POA/friend by phone.
Resident did not have an access to the SSI check.
Resident wrongfully was placed on hospice

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Michael Cava conducted an unannounced complaint investigation visit regarding the above allegation(s). LPA met with the Business Office Manager (BOM), Nieva Ruiz and explained the reason for the visit. The administrator, Alma Epinal, was advised over the phone. The initial visit to this complaint was made on 01/29/26. During today’s visit LPA conducted a tour of the facility between 10:30am and 11:30am, interviewed administrator and two (2) staff between 11:30am to 12:30pm and interviewed ten 10) residents between 12:30pm and 1:30pm. LPA also reviewed and requested copies of the following documents (between 1:30pm to 2:30pm): Resident 1’s (R1) Information Sheet, R1’s Admission Agreement, R1’s Identification and Emergency Contact Information, Consent Forms, Appraisals, and Physician’s Report.

Regarding allegation: Resident was not allowed to communicate with POA/friend by phone, it was reported that facility staff isolated R1 and prevented R1 from reaching out to their POA/friend, often turning off

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Mary G Flores
LICENSING EVALUATOR NAME: Michael Cava
LICENSING EVALUATOR SIGNATURE:	DATE: 07/17/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/17/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 31-AS-20260122141516

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

FACILITY NAME: WYNGATE VILLA GARDENS	FACILITY NUMBER: 197610099
	VISIT DATE: 07/17/2026

NARRATIVE

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R1's cell phone. R1 no longer resides at the facility. The reporting party is unable to confirm if this allegation occurred at this facility, or the most recent facility where R1 is now. Interview with administrator and staff deny the allegation stating R1 had their own personal cell phone, and would call their friend or family, or have their friend or family visit them at least twice per week. LPA was able to obtain R1's contact information and made contact with R1, who stated this allegation is towards current location where R1 is at. R1 had no issues while residing at Wyngate, but opted to move into a community more related to R1's ethnicity. R1 confirmed they were able to use their personal cell phone to communicate with their friend or POA. In addition to interviewing R1, LPA interviewed ten residents, of which the majority had no complaints or issues with making contact with their friends and family.

Based on the information obtained, there was insufficient evidence to prove that Resident was not allowed to communicate with POA/friend by phone. Therefore, the allegation is deemed Unsubstantiated at this time.
Regarding allegation: Resident did not have an access to their SSI check, it was reported that From October 2023 through January 2025, R1 was at two different Board & Care facilities and R1 never saw their Social Security checks. Interviews with administrator and staff deny the allegation, stating R1 managed their own finances during their stay at this facility. R1's Security Check was mailed to them during their stay here, and R1 made their monthly payments on time. Rent was $1420 a month. Interview with R1 confirm that they manage their own finances and their Social Security check was received during their stay at facility.
LPA also interviewed ten residents, of which the majority had no issues with receiving their mail or Social Security checks.

Based on the information obtained, there was insufficient evidence to prove that R1 did not have an access to their SSI check. Therefore, the allegation is deemed Unsubstantiated at this time.

Regarding allegation: Resident wrongfully was placed on hospice, it was reported that R1 was placed fraudulently under hospice care. Interviews with administrator and staff deny R1 being on hospice or being placed on hospice while at facility. Interview with R1 also confirm that they are not receiving hospice care.

Based on the information obtained, there was insufficient evidence to prove that R1 was wrongfully placed on hospice. Therefore, the allegation is deemed Unsubstantiated at this time.

SUPERVISORS NAME: Mary G Flores
LICENSING EVALUATOR NAME: Michael Cava
LICENSING EVALUATOR SIGNATURE:	DATE: 07/17/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/17/2026

LIC9099 (FAS) - (06/04)

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