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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197610121
Report Date: 04/24/2025
Date Signed: 04/24/2025 04:56:15 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.ASC, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/18/2025 and conducted by Evaluator Nicholas Reed
COMPLAINT CONTROL NUMBER: 31-AS-20250418143609
FACILITY NAME:WEST HILLS ASSISTED LIVINGFACILITY NUMBER:
197610121
ADMINISTRATOR:EDGARDO GALANGFACILITY TYPE:
740
ADDRESS:7055 SHOUP AVENUETELEPHONE:
(818) 883-7201
CITY:WEST HILLSSTATE: CAZIP CODE:
91307
CAPACITY:90CENSUS: 62DATE:
04/24/2025
UNANNOUNCEDTIME BEGAN:
03:00 PM
MET WITH:Chris SalvadorTIME COMPLETED:
04:45 PM
ALLEGATION(S):
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Facility staff are financially abusing resident
INVESTIGATION FINDINGS:
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At approximately 3:00 p.m. on 04/24/25 Licensing Program Analyst (LPA) Nicholas Reed conducted an unannounced complaint visit. LPA met with the administrator and disclosed the reason for the visit.

To investigate the allegations above, LPA interviewed the administrator at 3:15 p.m. today, conducted a record review of pertinent records, including but not limited to an admission agreement, medical assessment, care plan, and financial ledgers at 3:30 p.m., and toured the facility inside and out at 3:45 p.m.

Regarding the allegation "Facility staff are financially abusing resident" it was alleged that the facility is the direct Social Security Income (SSI) payee for Resident #1 (R1). Interview with the administrator revealed the facility is not R1’s payee of SSI funds. R1’s previous facility serves as their payee, and that facility sends R1’s full amount of SSI funds each month to West Hills Assisted Living.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Nicholas Reed
LICENSING EVALUATOR SIGNATURE:

DATE: 04/24/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/24/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 31-AS-20250418143609
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.ASC, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: WEST HILLS ASSISTED LIVING
FACILITY NUMBER: 197610121
VISIT DATE: 04/24/2025
NARRATIVE
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Review of R1’s admission agreement and ledger of cash resources revealed R1 is self-responsible, and R1’s full amount of SSI funds have been transferred each month since admission. The current balance listed in R1’s ledger matched the cash on hand maintained by the facility. Telephonic interview with R1 today at 3:45 p.m. revealed no pertinent information to the investigation. Based on observations, interviews, and record review, the facility assists with R1’s finances, but R1 is not being financially abused. Therefore, the allegation is deemed UNSUBSTANTIATED at this time.

No immediate health or safety concerns were observed during today’s visit.

Exit interview conducted. Copy of report provided.
SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Nicholas Reed
LICENSING EVALUATOR SIGNATURE:

DATE: 04/24/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/24/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2