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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197610121
Report Date: 07/01/2025
Date Signed: 07/01/2025 03:48:38 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.ASC, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/30/2025 and conducted by Evaluator Nicholas Reed
COMPLAINT CONTROL NUMBER: 31-AS-20250630191701
FACILITY NAME:WEST HILLS ASSISTED LIVINGFACILITY NUMBER:
197610121
ADMINISTRATOR:EDGARDO GALANGFACILITY TYPE:
740
ADDRESS:7055 SHOUP AVENUETELEPHONE:
(818) 883-7201
CITY:WEST HILLSSTATE: CAZIP CODE:
91307
CAPACITY:90CENSUS: 64DATE:
07/01/2025
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Ed GalangTIME COMPLETED:
04:00 PM
ALLEGATION(S):
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Staff touched client inappropriately
INVESTIGATION FINDINGS:
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At approximately 9:30 a.m. on 07/01/25 Licensing Program Analyst (LPA) Nicholas Reed conducted an unannounced complaint visit. LPA met with the administrator and disclosed the reason for the visit.

Regarding the allegation "Staff touched client inappropriately" it was alleged a female nurse laid in bed with Resident #1 (R1) and stroked their hair. No additional identifying information was provided for the staff member. To investigate the allegation, LPA interviewed staff and residents between approximately 10:00 a.m. and 3:15 p.m. today, conducted a record review of pertinent records at 10:30 a.m., including but not limited to an admission agreement, medical assessment, care plan, and staff and client rosters, and toured the facility inside and out at approximately 11:00 a.m.

Interview with the administrator at approximately 10:00 a.m. today revealed that there were no reports of staff touching a resident inappropriately. Interview with R1 at approximately 11:15 a.m. revealed a medication technician touched them last Thursday or Friday with R1’s consent.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Nicholas Reed
LICENSING EVALUATOR SIGNATURE:

DATE: 07/01/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/01/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 31-AS-20250630191701
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.ASC, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: WEST HILLS ASSISTED LIVING
FACILITY NUMBER: 197610121
VISIT DATE: 07/01/2025
NARRATIVE
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R1 did not have an issue with the touching and did not want it reported. Record review of the staffing schedule and interview with the administrator confirmed that there were two (02) female medication technicians on schedule for the past week. Interview with Staff #2 (S2), a medication technician, at approximately 10:45 a.m. today revealed they have never touched or laid in bed with R1. Interview with S1, the other medication technician, at 3:20 p.m. today revealed R1 often hugs them to help with their anxiety. S1 occasionally rubs R1 on their back to calm them down. S1 noted they never laid in bed with R1 or stroked their hair, and R1 never expressed discomfort with S1. Interviews with seven (07) out of seven (07) other residents revealed they have never been inappropriately touched by staff or made to feel uncomfortable.

Based on interviews and record review, there was not enough evidence found during the investigation to verify that staff or anyone touched a resident inappropriately. Therefore, the allegation is deemed UNSUBSTANTIATED at this time.

Exit interview conducted. Copy of report provided.
SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Nicholas Reed
LICENSING EVALUATOR SIGNATURE:

DATE: 07/01/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/01/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2