197610121-5-5-2026-31-AS-TAGD-DUVN5X-20260609101015

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197610121
Report Date: 05/05/2026
Date Signed: 05/05/2026 01:16:54 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/20/2026 and conducted by Evaluator Gina Saucedo

PUBLIC

COMPLAINT CONTROL NUMBER: 31-AS-20260120125325

FACILITY NAME:	WEST HILLS ASSISTED LIVING		FACILITY NUMBER:	197610121
ADMINISTRATOR:	EDGARDO GALANG		FACILITY TYPE:	740
ADDRESS:	7055 SHOUP AVENUE		TELEPHONE:	(818) 883-7201
CITY:	WEST HILLS	STATE: CA	ZIP CODE:	91307
CAPACITY:	90	CENSUS: 58	DATE:	05/05/2026
		UNANNOUNCED	TIME BEGAN:	09:15 AM
MET WITH:	Edgardo Galang, Administrator		TIME COMPLETED:	01:30 PM

ALLEGATION(S):

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Resident sustained injuries due to staff neglect
Staff do not provide comfortable water temperature for resident's baths
Staff spoke to resident in an inappropriate manner

INVESTIGATION FINDINGS:

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On 05/05/26, at 9:15am, Licensing Program Analyst (LPA) Gina Saucedo arrived at the facility to conduct an unannounced, subsequent complaint visit and was greeted by Edgardo Galang, Administrator. LPA explained the purpose of this visit was to gather additional information and deliver findings for this complaint.

On 01/23/26 Licensing Program Analyst (LPA) Nicholas Reed conducted the initial complaint visit. On 05/05/26, at 9:50am, LPA Saucedo conducted a physical tour, interviewed staff and residents.

LIC 9099C-continued

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Troy Agard
LICENSING EVALUATOR NAME: Gina Saucedo
LICENSING EVALUATOR SIGNATURE:	DATE: 05/05/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/05/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 6

Control Number 31-AS-20260120125325

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

FACILITY NAME: WEST HILLS ASSISTED LIVING	FACILITY NUMBER: 197610121
	VISIT DATE: 05/05/2026

NARRATIVE

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Regarding the allegation: Resident sustained injuries due to staff neglect. It is being alleged that resident #1 (R1) had scratches and bruises on their neck and arm elbow. LPA interviewed two (2) of resident #1 (R1)'s daughters and one (1) daughter stated, "No, I did not see any scratches on them and also R1 was not an easy person to take care of." Another daughter stated, "yes, I saw scratches." During LPA's physical tour, LPA did not witness any scratches on any of the five (5) residents that were interviewed. Furthermore, during LPA's file review, R1 was given an eviction notice, for being verbal and/or physical abuse directed towards other residents or staff. LPA interviewed four (4) staff that confirmed that R1 did not have any scratches and/or bruises on them. All four (4) staff confirmed that R1 was aggressive and R1 hit three (3) out of four (4) staff that were interviewed. R1 would threw food and physically hit the staff. LPA interviewed five (5) residents that confirmed they have not sustained any injuries due to staff neglect. All five (5) residents confirmed that staff treat them well and they like living there. Therefore, based on the observations and interviews conducted, the allegation is UNSUBSTANTIATED at this time.

Regarding the allegation: Staff do not provide comfortable water temperature for resident's baths. It is being alleged that when resident #1 (R1) is taken to the shower area the water temperature is first very cold then it turns very hot. LPA interviewed two (2) of resident #1 (R1)'s daughters and both daughter's stated, "that R1 would be taken to the shower area where the water was either very cold or/and very hot." During LPA's physical tour, LPA did not observe any shower area. The facility does not have a shower area, every room has their individualized full bathroom with a shower/bathing tub and toilet. LPA tested several showers/bathing tubs and toilet areas including the room R1 was residing in and they were within regulations of 119.1, 118.2 and 119.4. LPA interviewed two (2) staff that would shower R1 and confirmed that R1 would yell and scream for no reason when they were showering. One (1) staff said they would test the water and have R1 test it before they would shower. LPA interviewed five (5) residents that confirmed they do not have an issue with the temperature of their water in their room. Therefore, based on the observations and interviews conducted, the allegation is UNSUBSTANTIATED at this time.

SUPERVISORS NAME: Troy Agard
LICENSING EVALUATOR NAME: Gina Saucedo
LICENSING EVALUATOR SIGNATURE:	DATE: 05/05/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/05/2026

LIC9099 (FAS) - (06/04)

Page: 2 of 6

Control Number 31-AS-20260120125325

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

FACILITY NAME: WEST HILLS ASSISTED LIVING	FACILITY NUMBER: 197610121
	VISIT DATE: 05/05/2026

NARRATIVE

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Regarding the allegation: Staff spoke to resident in an inappropriate manner. It is being alleged that staff cursed at resident #1 (R1). LPA interviewed two (2) of resident #1 (R1)'s daughters and both stated, "they never heard staff speak to R1 in an inappropriate manner." During LPA's physical tour, LPA did not witness any staff speaking to any resident in an inappropriate manner. During LPA's file review, R1 was given an eviction notice, for being verbal and/or physical abuse directed towards other residents or staff. LPA interviewed four (4) staff that confirmed that they never spoke to R1 and/or any other residents in an inappropriate manner. All four (4) staff confirmed that R1 would scream, yell, throw things and curse at them. One (1) staff stated, "R1 would also curse us in Spanish since they knew how to speak Spanish." LPA interviewed five (5) residents that confirmed they have not been spoken to in an inappropriate manner. All five (5) residents confirmed that staff treat them very well and are nice to them. Therefore, based on the observations and interviews conducted, the allegation is UNSUBSTANTIATED at this time.

An exit interview was conducted, No citation(s) were issued and a copy of this report was given to the Administrator.

SUPERVISORS NAME: Troy Agard
LICENSING EVALUATOR NAME: Gina Saucedo
LICENSING EVALUATOR SIGNATURE:	DATE: 05/05/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/05/2026

LIC9099 (FAS) - (06/04)

Page: 3 of 6

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/20/2026 and conducted by Evaluator Gina Saucedo

PUBLIC

COMPLAINT CONTROL NUMBER: 31-AS-20260120125325

FACILITY NAME:	WEST HILLS ASSISTED LIVING		FACILITY NUMBER:	197610121
ADMINISTRATOR:	EDGARDO GALANG		FACILITY TYPE:	740
ADDRESS:	7055 SHOUP AVENUE		TELEPHONE:	(818) 883-7201
CITY:	WEST HILLS	STATE: CA	ZIP CODE:	91307
CAPACITY:	90	CENSUS: 58	DATE:	05/05/2026
		UNANNOUNCED	TIME BEGAN:	09:15 AM
MET WITH:	Edgardo Galang		TIME COMPLETED:	01:30 PM

ALLEGATION(S):

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Staff did not safeguard resident's personal belongings

INVESTIGATION FINDINGS:

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Substantiated

Estimated Days of Completion:

SUPERVISORS NAME: Troy Agard
LICENSING EVALUATOR NAME: Gina Saucedo
LICENSING EVALUATOR SIGNATURE:	DATE: 05/05/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/05/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 4 of 6

Control Number 31-AS-20260120125325

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

FACILITY NAME: WEST HILLS ASSISTED LIVING	FACILITY NUMBER: 197610121
	VISIT DATE: 05/05/2026

NARRATIVE

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Regarding the allegation: Staff did not safeguard resident's personal belongings. It is being alleged that resident #1’s glasses are missing. LPA interviewed two (2) of resident #1 (R1)'s daughters and both daughter's stated, "that R1 wore glasses and they went missing and were never found." Although, LPA interviewed five (5) residents that confirmed they have never lost anything, during LPA's interview with staff, four (4) staff confirmed that R1 did wear glasses. Four (4) staff confirmed that R1 had lost their glasses but they were found but had lost them again. LPA reviewed R1's file and it was confirmed that R1 did wear vision glasses. LPA received a copy of R1's Medical Assessment, Admission Record, Preplacement Appraisal Information, Functional Capability Assessment and the updated LIC 621-Client/Resident Personal Property and Valuables that were signed and that said that R1 wore glasses and there's a picture of R1 with glasses. Therefore, based on R1's file review and interviews conducted, the allegation is SUBSTANTIATED at this time.

An exit interview was conducted, citation(s) were issued, an appeals right was provided and a copy of this report was given to the Administrator.

SUPERVISORS NAME: Troy Agard
LICENSING EVALUATOR NAME: Gina Saucedo
LICENSING EVALUATOR SIGNATURE:	DATE: 05/05/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/05/2026

LIC9099 (FAS) - (06/04)

Page: 5 of 6

Control Number 31-AS-20260120125325

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

FACILITY NAME: WEST HILLS ASSISTED LIVING	FACILITY NUMBER: 197610121
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 05/05/2026

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type B 06/02/2026 Section Cited CCR 87218(a)	1 2 3 4 5 6 7	87218 Theft and Loss (a) The licensee shall ensure an adequate theft and loss program as specified in Health and Safety Code Section 1569.153. This requirement was not met by:	1 2 3 4 5 6 7	The Administrator/Licensee will pay R1 and/or R1's guardian/POA/Family member $150.00 for recovery of glasses. POC Cleared: 06/02/26
	8 9 10 11 12 13 14	Based on LPA's file review and interviews, the licensee/administrator did not comply with the section cited above when resident #1 (R1) lost/got stolen their glasses which posed a potential Health, Safety, or Personal Rights risk to persons in care.	8 9 10 11 12 13 14
	1 2 3 4 5 6 7		1 2 3 4 5 6 7
	1 2 3 4 5 6 7		1 2 3 4 5 6 7

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISORS NAME: Troy Agard
LICENSING EVALUATOR NAME: Gina Saucedo
LICENSING EVALUATOR SIGNATURE:	DATE: 05/05/2026

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/05/2026

LIC9099 (FAS) - (06/04)

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