197610121-7-16-2026-31-AS-NMAN-DXAVLY-20260825163242

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197610121
Report Date: 07/16/2026
Date Signed: 07/16/2026 03:03:36 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.ASC, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/16/2026 and conducted by Evaluator Nicholas Reed

COMPLAINT CONTROL NUMBER: 31-AS-20260116124713

FACILITY NAME:	WEST HILLS ASSISTED LIVING		FACILITY NUMBER:	197610121
ADMINISTRATOR:	EDGARDO GALANG		FACILITY TYPE:	740
ADDRESS:	7055 SHOUP AVENUE		TELEPHONE:	(818) 883-7201
CITY:	WEST HILLS	STATE: CA	ZIP CODE:	91307
CAPACITY:	90	CENSUS: 58	DATE:	07/16/2026
		UNANNOUNCED	TIME BEGAN:	09:00 AM
MET WITH:	Chris Salvador		TIME COMPLETED:	03:20 PM

ALLEGATION(S):

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Staff is mismanaging resident's medications
Staff do not provide adequate food services for resident
Staff does not ensure resident's call button is accessible to resident
Staff wrongfully evicted resident
Staff did not conduct a proper assessment for resident
Staff did not assist to help find a different placement for resident

INVESTIGATION FINDINGS:

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At approximately 9:00 a.m. on 07/16/26 Licensing Program Analyst (LPA) Nicholas Reed conducted an unannounced complaint visit. LPA met with staff and later the administrator and disclosed the reason for the visit.

To investigate the allegations above, LPA conducted an initial visit on 01/23/26 and toured the facility inside and out at 9:00 a.m., interviewed staff, residents, and a witness between 9:15 a.m. and 12:45 p.m., and conducted a record review of pertinent records, including but not limited to an admission agreement, medical assessment, care plan, medication list, and client roster at 11:15 a.m. LPA conducted a subsequent visit on 04/15/26 and toured the facility at 9:45 a.m., interviewed staff and at least ten (10) percent of residents [seven (07) out of sixty-two (62) residents] between 10:00 a.m. and 4:30 p.m. and requested additional pertinent records at 1:00 p.m. Today LPA toured the facility at 9:30 a.m.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Nicholas Reed
LICENSING EVALUATOR SIGNATURE:	DATE: 07/16/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/16/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 3

Control Number 31-AS-20260116124713

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.ASC, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

FACILITY NAME: WEST HILLS ASSISTED LIVING	FACILITY NUMBER: 197610121
	VISIT DATE: 07/16/2026

NARRATIVE

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Regarding the allegation "Staff is mismanaging resident's medications" it was alleged staff gave sleeping medications to Resident #1 (R1) during the day and night to sedate them. Interviews with seven (07) out of seven (07) residents on 04/15/26 revealed the facility assisted them appropriately with medications. Interview with Staff #1 (S1) at 10:00 a.m. on 01/23/26 and with the administrator at 11:00 a.m. on 01/23/26 revealed the facility followed R1’s physician orders when assisting with medications. S1 and the administrator confirmed R1 was prescribed medications which were not sleeping pills but had side effects that made them drowsy. One (01) medication was prescribed for the morning, and two (02) were prescribed for the evening. Record review of R1’s medication list and physician orders confirmed the medications were designated to be taken in the morning and night. Based on interviews and record review, there is insufficient evidence to confirm staff mismanaged R1’s medications. Therefore, the allegation is deemed UNSUBSTANTIATED at this time.

Regarding the allegation "Staff do not provide adequate food services for resident" it was alleged staff did not escort R1 to the dining room or provide sufficient meals. Interviews with six (06) out of seven (07) residents on 04/15/26 revealed they felt the food service was adequate. Interview with Staff #2 (S2) at 9:15 a.m. on 01/23/26 revealed the facility was assisting R1 to the dining room and providing regular meal service. R1 caused disturbances to other residents and did not like the food served to them, so the facility provided an alternate meal service to their room per their liking. Interview with the administrator confirmed the facility provided complimentary tray service to R1’s room and provided meals based on their preferences. Interview with Staff #3 (S3) at 2:15 p.m. on 04/15/26 confirmed R1 was provided adequate food service. Record review of R1’s file did not reveal information pertinent to the investigation. Based on interviews, and record review, there is insufficient evidence to verify the allegation. Therefore, the allegation is deemed UNSUBSTANTIATED at this time.

Regarding the allegation "Staff does not ensure resident's call button is accessible to resident" it was alleged staff put R1’s call button out of reach to ignore their calls for assistance. Interviews with six (06) out of seven (07) residents on 04/15/26 revealed their call buttons have been accessible and operational. Interview with Resident #2 (R2) at 2:25 p.m. on 04/15/26 and Resident #3 at 3:15 p.m. on 04/15/26 confirmed staff respond quickly when residents call. Interview with the administrator revealed R1’s call button was accessible. To further assist R1’s needs, they were moved closer to the offices and medication room for increased staff supervision. During the facility tour on 01/23/26, LPA observed R1’s call button was within reach from their bed. Based on observations and interviews, staff ensured R1’s call button was accessible. Therefore, the allegation is deemed UNSUBSTANTIATED at this time.

SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Nicholas Reed
LICENSING EVALUATOR SIGNATURE:	DATE: 07/16/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/16/2026

LIC9099 (FAS) - (06/04)

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Control Number 31-AS-20260116124713

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.ASC, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

FACILITY NAME: WEST HILLS ASSISTED LIVING	FACILITY NUMBER: 197610121
	VISIT DATE: 07/16/2026

NARRATIVE

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Regarding the allegations "Staff wrongfully evicted resident" and "Staff did not conduct a proper assessment for resident" it was alleged R1 and their representative, Witness #1 (W1) were issued an eviction notice without proper cause, and the facility should have retained R1 based on their preplacement assessment. Interview with the administrator revealed R1 was admitted in November 2025. The facility was able to care for R1’s needs at that time. R1 later developed aggressive behaviors which were not present upon admission. R1’s behaviors were dangerous to both staff and residents. The facility consulted with R1’s family, physician, and psychiatrist about their care. After multiple attempts to retain R1 in the facility, R1 was reassessed and determined to be no longer suitable. The facility submitted R1’s notice of eviction at 2:00 p.m. on 01/05/26. Record review of the eviction at 3:00 p.m. on 01/05/26 revealed it was issued in accordance to Title 22 regulations. The eviction notice also documented the facility’s multiple attempts to address R1’s problem behaviors prior to eviction. Record review of R1’s preplacement appraisal and physician assessments confirmed the facility was no longer suitable for R1. Based on interviews, and record review, the facility adhered to Title 22 regulations and issued an eviction notice to R1 based on their increased behaviors. Therefore, the allegations are deemed UNSUBSTANTIATED at this time.

Regarding the allegation "Staff did not assist to help find a different placement for resident" it was alleged the facility evicted R1 without assisting them in finding another home. It was noted that the facility provided a long list of facilities, but no further assistance. Interview with the administrator confirmed they provided R1 and W1 a list of about one thousand (1000) facilities which were appropriate for R1. The administrator also provided contact information for referral services. Record review of R1’s eviction notice confirmed the facility provided the list to R1 and W1. It also stated the facility met with W1 regarding R1’s care and future placement. LPA also observed the administrator meet with W1 at 11:10 a.m. on 01/23/26 to assist with their placement needs. Based on observations, interviews, and record review, staff assisted R1 and W1 with finding different placement. Therefore, the allegation is deemed UNSUBSTANTIATED at this time.

No immediate health or safety concerns observed during today’s visit.

Exit interview conducted. Copy of report provided.

SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Nicholas Reed
LICENSING EVALUATOR SIGNATURE:	DATE: 07/16/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/16/2026

LIC9099 (FAS) - (06/04)

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