197610130-8-16-2022-31-AS-RRAZ-CL9MU7-20221117085440

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197610130
Report Date: 08/16/2022
Date Signed: 08/16/2022 01:19:10 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/07/2022 and conducted by Evaluator Tihesha Smith

COMPLAINT CONTROL NUMBER: 31-AS-20220407131109

FACILITY NAME:	REM CALIFORNIA LLC - BAIRD		FACILITY NUMBER:	197610130
ADMINISTRATOR:	FREEMAN, ELIZABETH		FACILITY TYPE:	735
ADDRESS:	10426 BAIRD AVE		TELEPHONE:	(818) 363-3333
CITY:	NORTHRIDGE	STATE: CA	ZIP CODE:	91326
CAPACITY:	4	CENSUS: 3	DATE:	08/16/2022
		UNANNOUNCED	TIME BEGAN:	10:15 AM
MET WITH:	Idris Danse		TIME COMPLETED:	01:30 PM

ALLEGATION(S):

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Clients are being mistreated while in care

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Tihesha Smith conducted an unannounced subsequent complaint visit to this facility at 10:15 am. LPA was greeted by staff Oeoghene “Marian” Okiya and LPAs’ temperature taken before entering the facility. The administrator was contacted, and Idris Dansei (Regional Director) arrived later. Upon Idris Dansei arrival LPA Smith explained the purpose of this visit.

During initial visit, on 04/12/22, LPA Smith conducted a physical plant tour, interviewed administrator reviewed pertinent files related to the complaint allegation, and obtained copies of pertinent information.
Clients are being mistreated while in care
It was alleged that facility staff are continually targeting Client #1(C1) by belittling and being verbally abusive to C1 and the other clients in the facility. During today’s visit LPA Smith conducted interviews with 2 out of 3 clients, and interviewed staff present in the facility. LPAs interview with C1 revealed that staff always help them when they have an issue and make them feel safe in the home.
(Cont. to 9099C)

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Tihesha Smith
LICENSING EVALUATOR SIGNATURE:	DATE: 08/15/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/15/2022

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 31-AS-20220407131109

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

FACILITY NAME: REM CALIFORNIA LLC - BAIRD	FACILITY NUMBER: 197610130
	VISIT DATE: 08/16/2022

NARRATIVE

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(Cont. from 9099)

C1 revealed also they enjoyed being around the staff, are treated well by the staff, and does not have any issues with the staff. LPA Smith interview with Client #2 (C2) revealed they are treated well by staff in the facility. LPAs’ interview with staff revealed that staff are trained to be assertive and firm when redirecting clients but do not mistreat the clients.

Based on interviews, information gathered during previous licensing visit, and at the time of this visit, there is lack of pertinent information to support the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time.

Exit interview conducted and copy of report printed.

SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Tihesha Smith
LICENSING EVALUATOR SIGNATURE:	DATE: 08/16/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/16/2022

LIC9099 (FAS) - (06/04)

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