197610130-5-14-2026-31-AS-MGFS-DUJPPU-20260529113003

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197610130
Report Date: 05/14/2026
Date Signed: 05/14/2026 03:13:11 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/13/2026 and conducted by Evaluator Mariana Agban

COMPLAINT CONTROL NUMBER: 31-AS-20260113094025

FACILITY NAME:	REM CALIFORNIA LLC - BAIRD		FACILITY NUMBER:	197610130
ADMINISTRATOR:	JONATHAN A WATTS		FACILITY TYPE:	735
ADDRESS:	10426 BAIRD AVE		TELEPHONE:	(818) 363-3333
CITY:	NORTHRIDGE	STATE: CA	ZIP CODE:	91326
CAPACITY:	4	CENSUS: 3	DATE:	05/14/2026
		UNANNOUNCED	TIME BEGAN:	09:00 AM
MET WITH:	Jonathan Watts- Administrator		TIME COMPLETED:	03:30 PM

ALLEGATION(S):

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Resident was sexually abused by staff.
Staff hit resident.
Staff does not provide adequate food service for residents.
Licensee charges client(s) for hygiene product(s).
Licensee charges client(s) for food.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Mariana Agban conducted an unannounced subsequent complaint visit to investigate the above stated allegations. LPA arrived at the facility and was granted access by Administrator Jonathan Watts and explained the reason for the visit.

On 01/14/26, LPA Agban conducted intial complaint visit, requested pertaining documents, conducted physical plant tour and interviwed two clients and attempted for one client. In addition, LPA interviwed 7 staff memebers.

Regarding the allegation:Resident was sexually abused by staff.
It is alleged that Staff #1 (S1) sexually abused clients and staff by asking them to rub S1’s feet and by inappropriately touching clients and staff members. It was further alleged that Client #1 (C1) was heard screaming and asking S1 to stop while in C1’s room.
(Continue on 9099C)

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Mary G Flores
LICENSING EVALUATOR NAME: Mariana Agban
LICENSING EVALUATOR SIGNATURE:	DATE: 05/14/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/14/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 3

Control Number 31-AS-20260113094025

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

FACILITY NAME: REM CALIFORNIA LLC - BAIRD	FACILITY NUMBER: 197610130
	VISIT DATE: 05/14/2026

NARRATIVE

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LPA conducted interviews with two clients and seven staff members, all of whom denied the allegation. S1 also denied the allegation and stated that the accusations were false. S1 further stated that C1 is alert and would have reported any inappropriate behavior if such incidents had occurred. The Administrator stated that the facility staffs seven employees per shift and that any allegation or incident involving sexual abuse would have been self-reported to the appropriate agencies. The LPA reviewed the facility’s incident report records and did not observe any documented or reported incidents related to sexual abuse. Based on interviews conducted and records reviewed, there is insufficient evidence to support the allegation. Therefore, the allegation is deemed Unsubstantiated at this time

Regarding the allegation: Staff hit resident.
It is alleged that Staff#2 (S2) hit Client#2 (C2) in the head. LPA interviewed S2, who denied the allegation and stated that all client rights are respected and that physical abuse of clients is prohibited under any circumstances. Interviews conducted with six staff members did not confirm the allegation. LPA attempted to interview C2; however, C2 is non-verbal and unable to provide a statement. The Administrator stated that the facility has a zero-tolerance policy regarding any form of violence or abuse toward clients. Based on interviews conducted, there is insufficient evidence to support the allegation. Therefore, the allegation is deemed Unsubstantiated at this time.

Regarding the allegation: Staff does not provide adequate food service for residents.
It is alleged that clients are not properly fed, resulting in Client #1(C1) developing diabetes. LPA interviewed the Administrator, who provided medical documentation indicating that C1 has not developed diabetes. The LPA conducted a physical plant tour of the facility’s kitchen and observed the following: weekly menus, food and liquid consistency reminder postings, diet/eating matrices, and adequate supplies of both perishable and non-perishable food items.Interviews conducted with two clients and seven staff members denied the allegation. Additionally, five staff members confirmed that the facility follows all prescribed dietary restrictions and dietary care plans for clients. LPA reviewed C1’s After Visit Summary dated 04/29/2026 and Individual Program Plan (IPP) dated 04/17/2025. Neither document indicated that C1 had developed diabetes. Based on interviews conducted, observations made, and records reviewed, there is insufficient evidence to support the allegation. Therefore, the allegation is deemed Unsubstantiated at this time.
(Continue on 9099C)

SUPERVISORS NAME: Mary G Flores
LICENSING EVALUATOR NAME: Mariana Agban
LICENSING EVALUATOR SIGNATURE:	DATE: 05/14/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/14/2026

LIC9099 (FAS) - (06/04)

Page: 2 of 3

Control Number 31-AS-20260113094025

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

FACILITY NAME: REM CALIFORNIA LLC - BAIRD	FACILITY NUMBER: 197610130
	VISIT DATE: 05/14/2026

NARRATIVE

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Regarding the allegations: Licensee charges client(s) for hygiene product(s) and Licensee charges client(s) for food.
It is alleged that facility staff are instructed to pay out of pocket for clients’ hygiene products and food. LPA interviewed two clients and seven staff members, all of whom denied the allegations. The Administrator stated that hygiene products and meals are provided to clients at no cost. The Administrator further explained that clients may use their Personal and Incidental (P&I) funds for optional purchases, such as dining out and other personal expenses. Based on interviews conducted, there is insufficient evidence to support the allegations. Therefore, the allegations are deemed Unsubstantiated at this time.

An exit interview was conducted, and a copy of this report was reviewed with and provided to the facility Administrator.

SUPERVISORS NAME: Mary G Flores
LICENSING EVALUATOR NAME: Mariana Agban
LICENSING EVALUATOR SIGNATURE:	DATE: 05/14/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/14/2026

LIC9099 (FAS) - (06/04)

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