197610136-9-18-2025-31-AS-NMAN-DPN33L-20251223165344

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197610136
Report Date: 09/18/2025
Date Signed: 09/18/2025 04:47:47 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/25/2025 and conducted by Evaluator Tihesha Smith

COMPLAINT CONTROL NUMBER: 31-AS-20250725084701

FACILITY NAME:	REM CALIFORNIA LLC - NORTH HILLS		FACILITY NUMBER:	197610136
ADMINISTRATOR:	TURYASIIMWA, ASSUMPTAH		FACILITY TYPE:	735
ADDRESS:	16312 TUPPER STREET		TELEPHONE:	(818) 830-5275
CITY:	NORTH HILLS	STATE: CA	ZIP CODE:	91343
CAPACITY:	4	CENSUS: 4	DATE:	09/18/2025
		UNANNOUNCED	TIME BEGAN:	10:15 AM
MET WITH:	Ridwan Olatoyinbo, Administrator		TIME COMPLETED:	04:55 PM

ALLEGATION(S):

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Staff did not ensure clients’ needs and services plan were followed

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Tihesha Smith made an unannounced subsequent complaint visit to this facility at approximately 10:15 a.m. on 09/18/25 to deliver findigs. LPA met with staff and disclosed the reason for the visit. The administrator was called and arrived later.
Staff did not ensure clients’ needs and services plan were followed
It was alleged that Staff did not ensure clients’ needs and service plan were followed. LPA review of resident’s records revealed all residents have a current Individual Service Plan (ISP) and/or an Individual Program Plan (IPP) on file. Interviews with six (6) of six (6) staff reveal they have reviewed residents’ needs and services plans to ensure they understand what residents’ needs are as well as communicating with the residents in care. During interviews with three (3) residents, all reported no concerns regarding the allegation.
Based on interviews, there is insufficient evidence to confirm the allegation Staff did not ensure clients’ needs and services plan were followed. Therefore, the allegation is deemed UNSUBSTANTIATED at this time.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Tihesha Smith
LICENSING EVALUATOR SIGNATURE:	DATE: 09/18/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/18/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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