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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197610183
Report Date: 06/19/2025
Date Signed: 06/19/2025 12:48:00 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.ASC, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/04/2025 and conducted by Evaluator Tuesday Cabiness
PUBLIC
COMPLAINT CONTROL NUMBER: 31-AS-20250204090341
FACILITY NAME:OAKMONT OF VALENCIAFACILITY NUMBER:
197610183
ADMINISTRATOR:MYLA BELSONFACILITY TYPE:
740
ADDRESS:24070 COPPER HILL DRIVETELEPHONE:
(661) 568-6080
CITY:VALENCIASTATE: CAZIP CODE:
91354
CAPACITY:144CENSUS: 102DATE:
06/19/2025
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Myla Belson TIME COMPLETED:
01:00 PM
ALLEGATION(S):
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Staff does not safeguard resident's personal items
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Tuesday Cabiness conducted a subsequent visit, to finish the investigation and deliver the final findings of the allegation mentioned above. LPA met with Executive Director Myla Belson and she was informed the reason of the visit. It was determined:

It was alleged that staff did not safeguard Resident #1’s (R1) personal belongings. During the visit, between 930 a.m. and 1:30 p.m., conducted a physical plant inspection, and interviewed staff and residents. From the information obtained, it was reported that some of R1’s personal belongings — including underwear, towels, sheet sets, silverware, and a water bottle — were reported missing, and the facility did not address or resolve what happened to these items. The Executive Director (ED) reported that R1 initially lived in the Assisted Living (AL) unit but was later moved to the Memory Care (MC) unit due to cognitive decline and diagnosis. Staff interviews revealed that some of R1’s items were found and returned. Staff noted that R1 tended to place belongings in unusual locations, such as hallways in the MC unit and outside R1’s door, and staff would return these items to R1’s room.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Troy Agard
LICENSING EVALUATOR NAME: Tuesday Cabiness
LICENSING EVALUATOR SIGNATURE:

DATE: 06/19/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/19/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 31-AS-20250204090341
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.ASC, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: OAKMONT OF VALENCIA
FACILITY NUMBER: 197610183
VISIT DATE: 06/19/2025
NARRATIVE
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To resolve the matter, the ED, along with corporate representatives, offered R1 a monetary gift card so that R1 could replace the missing items. The gift card was accepted. Interviews with other residents indicated they had not experienced missing items and would report it to staff if that occurred. Although some of R1’s belongings were reported missing, evidence suggests R1 often misplaced items throughout the facility, and some were later recovered. In good faith, the ED provided a gift card for replacement of items. Based on the information obtained and interviews conducted, there is insufficient evidence to substantiate the allegation. Therefore, the allegation is deemed Unsubstantiated at this time.

Exit interview conducted and copy of report provided to the ED.
SUPERVISORS NAME: Troy Agard
LICENSING EVALUATOR NAME: Tuesday Cabiness
LICENSING EVALUATOR SIGNATURE:

DATE: 06/19/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/19/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2