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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197610183
Report Date: 05/05/2026
Date Signed: 05/05/2026 02:09:22 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/21/2026 and conducted by Evaluator Tuesday Cabiness
COMPLAINT CONTROL NUMBER: 31-AS-20260421111028
FACILITY NAME:OAKMONT OF VALENCIAFACILITY NUMBER:
197610183
ADMINISTRATOR:ASSAAD ZEIDFACILITY TYPE:
740
ADDRESS:24070 COPPER HILL DRIVETELEPHONE:
(661) 568-6080
CITY:VALENCIASTATE: CAZIP CODE:
91354
CAPACITY:144CENSUS: 103DATE:
05/05/2026
UNANNOUNCEDTIME BEGAN:
01:55 PM
MET WITH:Assaad ZeidTIME COMPLETED:
02:30 PM
ALLEGATION(S):
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Staff are not allowing resident visitations
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Tuesday Cabiness conducted a subsequent visit to deliver the final findings of the allegation mentioned above. LPA met with Executive Director Assaad Zeid and informed him the reason of the visit. The following information was determined:

Concerns were expressed that staff are not allowing resident visitation. To investigate the allegation, prior to the facility visit on 04/28/2026, between the hours of 9:00 a.m. and 2:30 p.m., (LPA) conducted interviews with the reporting party (RP), facility staff, and other relevant witnesses. LPA also obtained and reviewed pertinent facility and resident records.

During the course of the investigation, it was determined that Resident #1 (R1) has a designated Power of Attorney (POA), identified as R1’s daughter. LPA reviewed the POA documentation to verify its validity and scope of authority. Although the POA grants authority to make decisions on behalf of R1, there was no specific documentation outlining restrictions related to visitation. (Con'td LIC9099C)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Nichelle Gillyard
LICENSING EVALUATOR NAME: Tuesday Cabiness
LICENSING EVALUATOR SIGNATURE:

DATE: 05/05/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/05/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 31-AS-20260421111028
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: OAKMONT OF VALENCIA
FACILITY NUMBER: 197610183
VISIT DATE: 05/05/2026
NARRATIVE
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Facility staff reported that R1 is non-verbal and unable to communicate effectively. Staff stated that during certain visits, R1 exhibited behaviors such as crying, agitation, and visible distress. Due to these observed behaviors and concerns for R1’s safety and well-being, staff indicated that visitation was limited to common areas to allow for direct observation until R1 was calm and no longer agitated.

Based on interviews and records reviewed, there is insufficient evidence to support the allegation. Therefore, the allegation is deemed Unsubstantiated at this time.

Exit interview and copy of report provided.
SUPERVISORS NAME: Nichelle Gillyard
LICENSING EVALUATOR NAME: Tuesday Cabiness
LICENSING EVALUATOR SIGNATURE:

DATE: 05/05/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/05/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2