<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197610220
Report Date: 01/24/2025
Date Signed: 01/24/2025 02:34:39 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/17/2025 and conducted by Evaluator Michael Cava
COMPLAINT CONTROL NUMBER: 31-AS-20250117152824
FACILITY NAME:BE HAPPY, BE HOMEFACILITY NUMBER:
197610220
ADMINISTRATOR:STEPANYAN, LILITFACILITY TYPE:
740
ADDRESS:11035 MONOGRAM AVETELEPHONE:
(818) 400-1101
CITY:GRANADA HILLSSTATE: CAZIP CODE:
91344
CAPACITY:6CENSUS: 6DATE:
01/24/2025
UNANNOUNCEDTIME BEGAN:
09:31 AM
MET WITH:Lilit StepanyanTIME COMPLETED:
02:30 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff do not provide enough food for residents
Staff are not meeting residents needs
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst (LPA) conducted a complaint visit to the facility to investigate the above allegations. LPA met with the administrator, Lilit Stepanyan, and advised her of the allegations. This complaint investigation was made in conjunction with a Required Annual Inspection. Investigation consisted of interviews with administrator, staff and residents. A physical plant inspection was also made to insure the health and safety of the residents in care.

Staff do not provide enough food for residents:
In regards to the allegation, it was reported that the residents complain of food shortages. No witnesses were identified to confirm the allegation. Interviews made with six (6) of six residents do not corroborate with the allegation. LPA conducted a physical plant inspection to insure a sufficient supply of perishable and non-perishable foods are maintained. Based on the information obtained, it could not be pfoven that staff do not provide enough food for the residents. Therefore, the allegation is deemed Unsubstantiaed at this time.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Eva Miller
LICENSING EVALUATOR NAME: Michael Cava
LICENSING EVALUATOR SIGNATURE:

DATE: 01/24/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/24/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 31-AS-20250117152824
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: BE HAPPY, BE HOME
FACILITY NUMBER: 197610220
VISIT DATE: 01/24/2025
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Staff are not meeting residents needs:
In regards to the allegation, it was reported that staff are not attending residents accordingly and neglecting the residents. It was also reported that there are shortages of beds and insufficient space. No witnesses were identified to confirm the allegation. Interviews made with six (6) of six residents do not corroborate with the allegation. LPA conducted a physical plant inspection and observed three (3) bedrooms designated for residents' use. Bedrooms are shared, and were observed to be properly furnished with appropriate beddings and linens with sufficient lighting. Moreover, there is sufficient indoor and outdoor space to hold activities. The facility is a one story building with a fire clearance approved for five (5) non-ambulatory, and one (1) bedridden, for a total capacity of six (6). Based on the information obtained, it could not be proven that staff are not meeting the residents needs. Therefore, the allegation is deemed Unsubstantiated at this time.
SUPERVISORS NAME: Eva Miller
LICENSING EVALUATOR NAME: Michael Cava
LICENSING EVALUATOR SIGNATURE:

DATE: 01/24/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/24/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2