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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197610232
Report Date: 04/13/2026
Date Signed: 04/13/2026 12:44:46 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/08/2025 and conducted by Evaluator Lorena Casillas
COMPLAINT CONTROL NUMBER: 31-AS-20251208115842
FACILITY NAME:360 CARE, INC.FACILITY NUMBER:
197610232
ADMINISTRATOR:MCKAY III, GEORGEFACILITY TYPE:
735
ADDRESS:45328 ROBINSON DRTELEPHONE:
(818) 201-5250
CITY:LANCASTERSTATE: CAZIP CODE:
93535
CAPACITY:4CENSUS: 3DATE:
04/13/2026
UNANNOUNCEDTIME BEGAN:
10:00 AM
MET WITH:George McKayTIME COMPLETED:
01:00 PM
ALLEGATION(S):
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Staff engaged in a physical altercation with a client resulting in an injury.
INVESTIGATION FINDINGS:
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On 04/13/2026 at 10:00 am Licensing Program Analyst (LPA) Lorena Casillas conducted an unannounced subsequent visit to this facility to investigate the above stated allegation. LPA spoke to the Administrator George McKay and explained the reason for the visit.

On 12/08/2025, the Woodland Hills South Adult and Senior Care Regional Office received a complaint regarding the allegation mentioned above.

On 12/09/2025, LPA Casillas conducted an initial complaint visit. LPA Casillas conducted a tour of the facility and obtained copies of pertinent information. LPA also conducted interviews with the Administrator, three (3) staff and two (2) out of three (3) clients that were able to communicate with LPA.

Continued on LIC9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Nichelle Gillyard
LICENSING EVALUATOR NAME: Lorena Casillas
LICENSING EVALUATOR SIGNATURE:

DATE: 04/13/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/13/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 31-AS-20251208115842
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: 360 CARE, INC.
FACILITY NUMBER: 197610232
VISIT DATE: 04/13/2026
NARRATIVE
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Allegation: Staff engaged in a physical altercation with a client resulting in an injury

Regarding this allegation it is reported that Staff #1 (S1) physically attacked Client #1 (C1) by twisting their arm and shoving C1 to the floor. After this altercation, law enforcement was called by C1 however there no charges filed. LPA interviewed C1 who stated that they needed to use the restroom however C1 requests that only female staff accompany them. C1 stated that they do not want S1 to assist them and that when they expressed this S1 got upset and physically attacked C1 and caused them to obtain a bruise. C1 stated that they are fully blind and could not defend themselves. LPA inquired as to how C1 knew that they obtained a bruise and C1 stated that the officers that arrived informed C1 of a bruise on their back. LPA interviewed the Administrator who denied this allegation stating that it was C1 that attacked and has continuously attacked all staff, including groping female staff not only in the facility but also during hospital visits as stated in previous hospital discharge paperwork. Administrator further added that C1 did not have any marks or bruises on them and that this was confirmed by law enforcement, hence why charges were not filed. Administrator states that the injured person was S1 showing visible scratches and red marks from C1, however S1 refused to press charges. LPA interviewed S1 over the phone who denied the allegation stating that they were attacked by C1. S1 states that C1 has been inappropriately touching female staff therefore S1 has been assisting C1 as they are visually impaired, however C1 has been very resistant to S1 or any male staff assisting C1. This has caused C1 to act aggressively towards staff and has been increasingly causing property damage and has been verbally and physically attacking staff. LPA interviewed Staff #2 (S2) and Staff #3 (S3) who both corroborated what Administrator and S1 stated. Both S2 and S3 stated that they have been inappropriately touched by C1 and have avoided being alone with C1. Staff have not refused to assist C1, however they do not assist C1 alone and ask other staff be present, this causes C1 to lash out physically and verbally towards staff. C1’s attempts to touch S2 and S3 are stopped by S1 and other staff, which triggers a behavior. LPA interviewed Client #2 (C2) who also corroborated what Administrator and staff stated. C2 confirms that it is C1 that attacks staff and touches the female staff. C2 further stated that the incident that took place is not how C1 describes it, adding that C1 is the one that attacked S1 and has been doing so for a while. LPA reviewed previous hospital discharge paperwork where it was revealed that C1 has acted inappropriately towards nursing staff and has been escorted out of the hospital due to this. LPA reviewed C1’s IPP where it states that C1 will act “demanding and aggressive if they do not get their way”. Therefore, based on interviews, observations and record reviews this allegation is deemed unsubstantiated.

No citations issued. Exit interview conducted. Copy of report provided to Administrator.

SUPERVISORS NAME: Nichelle Gillyard
LICENSING EVALUATOR NAME: Lorena Casillas
LICENSING EVALUATOR SIGNATURE:

DATE: 04/13/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/13/2026
LIC9099 (FAS) - (06/04)
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