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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197610239
Report Date: 03/20/2025
Date Signed: 03/20/2025 03:18:29 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.ASC, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/17/2025 and conducted by Evaluator Melissa Spaeth
COMPLAINT CONTROL NUMBER: 31-AS-20250317144723
FACILITY NAME:DIAMOND CARE FACILITYFACILITY NUMBER:
197610239
ADMINISTRATOR:WHITE-TILLMAN, WILDAFACILITY TYPE:
735
ADDRESS:1632 AMARGOSA DR.TELEPHONE:
(661) 916-9090
CITY:PALMDALESTATE: CAZIP CODE:
93551
CAPACITY:4CENSUS: 3DATE:
03/20/2025
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Paulette JamesTIME COMPLETED:
02:30 PM
ALLEGATION(S):
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Licensee does not ensure transportation needs are being met for client in care
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Melissa Spaeth conducted an initial complaint investigation regarding the above allegations and met with a staff member. The Licensee Wilda Tillman was called. LPA Spaeth explained the purpose of the visit was to review the clients’ files, interview staff and clients, and present the findings.

LPA interviewed two clients at 10:00 am until 10:30 am and reviewed the client's files at 10:30 am until 10:50 am. LPA interviewed the Licensee, the previous Administrator, and four staff members at 10:50 am until 12:00 pm. LPA interviewed a client (C3) at 2:15 pm. LPA received copies of the client's files, staff phone numbers, and the facility appointment schedule.

See 9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Troy Agard
LICENSING EVALUATOR NAME: Melissa Spaeth
LICENSING EVALUATOR SIGNATURE:

DATE: 03/20/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/20/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 31-AS-20250317144723
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.ASC, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: DIAMOND CARE FACILITY
FACILITY NUMBER: 197610239
VISIT DATE: 03/20/2025
NARRATIVE
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Regarding the allegation: Licensee does not ensure transportation needs are being met for client in care. It’s alleged staff were not arranging transportation for a client’s appointments and a client missed an appointment. Four out of eight staff members (S1-S4) and the previous Administrator unanimously confirmed transportation is arranged when clients have appointments. Three out of the three clients (C1-C3) were interviewed. C1 confirmed that staff have arranged transportation for the client’s appointment. However, C1 stated an unexpected situation occurred a few days ago and the appointment was not in person but was changed to a virtual appointment. C2-C3 stated there has not been any issues with staff arranging transportation for appointments. The License confirmed an appointment calendar is used by staff to ensure client’s appointments take place at the designated time. LPA Spaeth reviewed the facility appointment schedule and observed the client’s appointments were indicated on the schedule.

Based upon staff and client interviews, the allegation is unsubstantiated.

Exit interview conducted and a copy of the report was given.

SUPERVISORS NAME: Troy Agard
LICENSING EVALUATOR NAME: Melissa Spaeth
LICENSING EVALUATOR SIGNATURE:

DATE: 03/20/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/20/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2