197610239-10-22-2025-31-AS-TAGD-DPHPGN-20251219101838

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197610239
Report Date: 10/22/2025
Date Signed: 10/22/2025 11:55:37 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/24/2025 and conducted by Evaluator Gina Saucedo

PUBLIC

COMPLAINT CONTROL NUMBER: 31-AS-20250924162402

FACILITY NAME:	DIAMOND CARE FACILITY		FACILITY NUMBER:	197610239
ADMINISTRATOR:	WILDA TILLMAN		FACILITY TYPE:	735
ADDRESS:	1632 AMARGOSA DR.		TELEPHONE:	(661) 526-5371
CITY:	PALMDALE	STATE: CA	ZIP CODE:	93551
CAPACITY:	4	CENSUS: 4	DATE:	10/22/2025
		UNANNOUNCED	TIME BEGAN:	09:20 AM
MET WITH:	Paulette James, Administrator		TIME COMPLETED:	12:15 PM

ALLEGATION(S):

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Staff do not ensure client is spoken to in an appropriate manner
Staff did not ensure clients damaged property was replaced
Staff do not ensure client is accord privacy in her conversations with other staff

INVESTIGATION FINDINGS:

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On 10/22/25, at 9:20am, Licensing Program Analyst (LPA) Gina Saucedo arrived at the facility to conduct an unannounced, subsequent complaint visit and was greeted by Administrator, Paulette James. LPA explained the purpose of this visit was to gather additional information and deliver findings regarding this complaint.

On 09/25/25, LPA Melissa conducted the initial complaint visit. In Between 10/08/25 and 10/10/25 LPA Saucedo conducted additionals interviews of both staff and clients. On 10/22/25, At 10:10am, LPA Saucedo conducted a physical tour and conducted record review.

LIC 9099C-continued

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Troy Agard
LICENSING EVALUATOR NAME: Gina Saucedo
LICENSING EVALUATOR SIGNATURE:	DATE: 10/22/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/22/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 3

Control Number 31-AS-20250924162402

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

FACILITY NAME: DIAMOND CARE FACILITY	FACILITY NUMBER: 197610239
	VISIT DATE: 10/22/2025

NARRATIVE

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Regarding the allegation: Staff do not ensure client is spoken to in an appropriate manner. It is being alleged that staff was rude and yelled at a client. During LPA’s interview with three (3) clients, two (2) out of three (3) clients confirmed that a staff member has never been rude and/or yelled at them. In addition, LPA interviewed three (3) staff that confirmed they have never seen any staff being rude and/or yelling at any of the clients. In addition, during LPA’s physical tour, LPA did not observe any of the staff being rude and/or yelling at any of the clients. Therefore, based on the LPA's observations, staff and client interviews, the above allegation(s) above is UNSUBSTANTIATED at this time.

Regarding the allegation: Staff did not ensure clients damaged property was replaced. It is being alleged that the facility is not replacing a cup/soup bowl that was broken by a client. During LPA’s interview with client #1 (C1), C1 stated, “that another client broke their cup/soup bowl, but the facility should be held responsible for their property being damaged.” LPA interviewed client #2 (C2) and C2 stated, “the cup slipped out of my hand by accident, and I said I would pay for it.” Furthermore, LPA interviewed a staff that was present when the cup/soup bowl broke and the staff stated, “C2 broke it, apologized and said they would pay C1 for it.” LPA interviewed another staff that stated, “it was not the facility’s fault that the cup/soup broke but we have repaid C1 for their property that was damaged and C2 now does not have to pay C1 for the damages.” In addition, LPA received the Special incident Report that was sent to Community Care Licensing Department regarding the cup/soup bowl that was broken by another client. LPA also confirmed with C1 that they were compensated by the facility for their cup/soup bowl. LPA received a signed copy of C1's signature saying they received $10.00 to replace their soup/cup that was damaged. Therefore, based on the LPA's observations, staff and client interviews, the above allegation(s) above is UNSUBSTANTIATED at this time.

LIC 9099C-continued

SUPERVISORS NAME: Troy Agard
LICENSING EVALUATOR NAME: Gina Saucedo
LICENSING EVALUATOR SIGNATURE:	DATE: 10/22/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/22/2025

LIC9099 (FAS) - (06/04)

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Control Number 31-AS-20250924162402

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

FACILITY NAME: DIAMOND CARE FACILITY	FACILITY NUMBER: 197610239
	VISIT DATE: 10/22/2025

NARRATIVE

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Regarding the allegation: Staff do not ensure client is accord privacy in their conversations with other staff. It is being alleged that during a private conversation with a staff member on 09/23/25 their privacy was violated when another staff entered the room. During LPA’s interview with Client #1 (C1) stated, “they were in an office speaking to staff #1 (S1) about their cup/soup being broken and wanting replacement for it, when staff #2 (S2) entered the office during a private conversation.” S1 stated, “that during the conversation with C1, C1 became aggressive and started yelling so for their safety they invited S2 to come in the office.” During LPA interview with S2 stated, “C1 was in the office with S1 and I was walking up and down the hallway cleaning when S1 invited me into the office because they feared C1.” LPA asked S2 if prior to going in the office with S1 and C1 if they had heard any loud noise and S2 stated, “yes, but it was not clear what S1 and C1 were saying to each other.” In addition, LPA received the Special incident Report that was sent to Community Care Licensing Department regarding C1’s aggressive behavior on 09/23/25. Furthermore, LPA interviewed two (2) additional clients that confirmed they are given privacy in all their conversations. Therefore, based on the LPA's observations, staff and client interviews, the above allegation(s) above is UNSUBSTANTIATED at this time.

An exit interview was conducted, no citation(s) were issued, and a copy of this report was given to the administrator.

SUPERVISORS NAME: Troy Agard
LICENSING EVALUATOR NAME: Gina Saucedo
LICENSING EVALUATOR SIGNATURE:	DATE: 10/22/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/22/2025

LIC9099 (FAS) - (06/04)

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