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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197610239
Report Date: 05/29/2025
Date Signed: 05/29/2025 03:36:49 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.ASC, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/18/2025 and conducted by Evaluator Melissa Spaeth
COMPLAINT CONTROL NUMBER: 31-AS-20250418164955
FACILITY NAME:DIAMOND CARE FACILITYFACILITY NUMBER:
197610239
ADMINISTRATOR:WHITE-TILLMAN, WILDAFACILITY TYPE:
735
ADDRESS:1632 AMARGOSA DR.TELEPHONE:
(661) 916-9090
CITY:PALMDALESTATE: CAZIP CODE:
93551
CAPACITY:4CENSUS: 4DATE:
05/29/2025
UNANNOUNCEDTIME BEGAN:
01:00 PM
MET WITH:LaTanya DavisTIME COMPLETED:
03:00 PM
ALLEGATION(S):
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Staff made inappropriate comments towards client
Staff yelled at client
Staff are mismanaging clients appointments
Staff did not safeguard clients personal belongings
INVESTIGATION FINDINGS:
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On 5/29/2025 Licensing Program Analyst (LPA) Melissa Spaeth conducted a subsequent complaint investigation at the above facility to address the following allegation(s). LPA Spaeth met with the Administrator. LPA explained the purpose of the visit was to deliver the findings.

The investigation consisted of the following: On 4/25/2025, LPA Spaeth conducted an unannounced complaint investigation. LPA received copies of the clients’ files, and a copy of the staff work schedule and phone numbers. LPA also interviewed a client. On 5/13/2025, LPA interviewed three (3) out of four (4) clients and six (6) out of eleven (11) staff members via phone call at 4:00 pm until 5:00 pm.

Continued on 9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Troy Agard
LICENSING EVALUATOR NAME: Melissa Spaeth
LICENSING EVALUATOR SIGNATURE:

DATE: 05/29/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/29/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 31-AS-20250418164955
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.ASC, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: DIAMOND CARE FACILITY
FACILITY NUMBER: 197610239
VISIT DATE: 05/29/2025
NARRATIVE
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Regarding the allegation, Staff made inappropriate comments towards client: It is being alleged a staff member made an inappropriate comment to a client and the client was upset. C1 stated this occurred. C2-C4 stated this did not occur. S1-S6 stated they have never made inappropriate comments to a client. The Licensee denied this has occurred.

Regarding the allegation, Staff yelled at a client: It is being alleged a staff member raised their voice and argued with a client. C1 stated this occurred. C2-C4 stated this did not occur. S1-S6 stated they have never yelled or raised their voice at a client. The Licensee denied this has occurred.

Regarding the allegation, Staff are mismanaging clients’ appointments: It’s being alleged a client missed their appointment due to a staff member’s neglect. C1-C4 stated this did not occur. S1-S6 and the Licensee denied the allegation.

Regarding the allegation, Staff did not safeguard clients personal belongings: It is being alleged a client’s food item was stored in the refrigerator and was stolen. C1 stated this occurred. C2-C4 stated this has not occurred. S1-S5 stated clients have not stated someone took their food out of the refrigerator. S6 stated a client did state this happened and S6 immediately replaced the food item for the client.

Based upon staff and client interviews, the above allegations are unsubstantiated.

Exit interview conducted and a copy of the report was given.

SUPERVISORS NAME: Troy Agard
LICENSING EVALUATOR NAME: Melissa Spaeth
LICENSING EVALUATOR SIGNATURE:

DATE: 05/29/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/29/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2