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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197610239
Report Date: 07/16/2025
Date Signed: 07/16/2025 04:10:49 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.ASC, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/07/2025 and conducted by Evaluator Melissa Spaeth
COMPLAINT CONTROL NUMBER: 31-AS-20250707095920
FACILITY NAME:DIAMOND CARE FACILITYFACILITY NUMBER:
197610239
ADMINISTRATOR:LATANYA DAVISFACILITY TYPE:
735
ADDRESS:1632 AMARGOSA DR.TELEPHONE:
(661) 526-5371
CITY:PALMDALESTATE: CAZIP CODE:
93551
CAPACITY:4CENSUS: 4DATE:
07/16/2025
UNANNOUNCEDTIME BEGAN:
02:38 PM
MET WITH:Loryn HerreraTIME COMPLETED:
04:00 PM
ALLEGATION(S):
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Staff left resident unattended.
INVESTIGATION FINDINGS:
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On 7/16/2025 Licensing Program Analyst (LPA) Melissa Spaeth conducted a subsequent complaint investigation at the above facility to deliver findings for the above allegation(s). LPA Spaeth met with the staff member. LPA explained the purpose of the visit was to deliver the findings.

The investigation consisted of the following: LPA conducted a physical plant tour from 11:00 am until 11:10 am. LPA interviewed the Administrator and a staff member (S1) from 11:10 am until 11:50 am. LPA Spaeth interviewed one client (C1) out of four clients from 11:50 am until 12:10 pm.

Continued 9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Troy Agard
LICENSING EVALUATOR NAME: Melissa Spaeth
LICENSING EVALUATOR SIGNATURE:

DATE: 07/16/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/16/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 31-AS-20250707095920
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.ASC, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: DIAMOND CARE FACILITY
FACILITY NUMBER: 197610239
VISIT DATE: 07/16/2025
NARRATIVE
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Regarding the allegation: Staff left resident unattended. It is alleged a client was left alone by their one-on-one staff member. On 7/03/2025, C1 was escorted to an
appointment by a staff member (S1). C1 asked to visit their family member after the appointment and C1 was escorted by S1 to visit the family member. During the investigation, LPA Spaeth determined C1 was taken to a medical appointment by S1. C1 also requested to visit a family member after the appointment and S1 agreed to the request. S1 stated the visit was for a couple of minutes; however, C1 refused to return to the facility. During interviews, C1 confirmed S1 escorted C1 to their doctor’s appointment and then to visit a family member. C1 confirmed they were upset when it was time to leave and stated they did not want to return to the facility but wanted to stay with their family member.
Based upon LPA’s interviews, the allegation is unsubstantiated.

Exit interview conducted and a copy of the report was given.

SUPERVISORS NAME: Troy Agard
LICENSING EVALUATOR NAME: Melissa Spaeth
LICENSING EVALUATOR SIGNATURE:

DATE: 07/16/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/16/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2