<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197610239
Report Date: 09/25/2025
Date Signed: 09/25/2025 01:19:16 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.ASC, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/11/2025 and conducted by Evaluator Melissa Spaeth
COMPLAINT CONTROL NUMBER: 31-AS-20250711163045
FACILITY NAME:DIAMOND CARE FACILITYFACILITY NUMBER:
197610239
ADMINISTRATOR:LATANYA DAVISFACILITY TYPE:
735
ADDRESS:1632 AMARGOSA DR.TELEPHONE:
(661) 526-5371
CITY:PALMDALESTATE: CAZIP CODE:
93551
CAPACITY:4CENSUS: 4DATE:
09/25/2025
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Wilda TillmanTIME COMPLETED:
10:30 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff do not ensure an adequate amount of food is available for clients special dietary needs.
Staff speaks inappropriately to client in care
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 9/25/2025 Licensing Program Analyst (LPA) Melissa Spaeth conducted a subsequent complaint investigation at the above facility to deliver findings for the above allegation(s). LPA Spaeth met with the Administrator, Wilda Tillman. LPA explained the purpose of the visit was to deliver the findings. LPA conducted a physical plant tour from 9:45 am until 9:55 am.

The investigation consisted of the following: On 4/14/2025, LPA Spaeth conducted an unannounced complaint investigation. LPA Spaeth toured the facility from 11:00 am until 11:10 am. LPA took photos of the food available in the refrigerator. LPA reviewed clients’ files at 12:45 pm until 1:15 pm. LPA Spaeth received copies of the client records. On 7/21/2025 LPA interviewed three out of four clients (C1-C3) and four out of eleven staff members (S1-S4).
Continued on 9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Troy Agard
LICENSING EVALUATOR NAME: Melissa Spaeth
LICENSING EVALUATOR SIGNATURE:

DATE: 09/25/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/25/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 31-AS-20250711163045
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.ASC, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: DIAMOND CARE FACILITY
FACILITY NUMBER: 197610239
VISIT DATE: 09/25/2025
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Regarding the allegation: Staff do not ensure an adequate amount of food is available for clients' special dietary needs. It is alleged there was expired food in the refrigerator and there was not an adequate supply of food to meet a client’s dietary needs. Two staff members (S1-S2) confirmed expired food was thrown out. Four staff members (S1-S4) stated there were alternative food choices available for clients who need a special diet. One client (C1) stated the yogurt was expired but staff threw out the yogurt and C1 was provided alternative food choices to eat. Two clients (C2-C3) stated they have not observed expired food in the refrigerator. C3 confirmed they need a special diet and staff prepare food to meet C3’s dietary needs. During LPA’s 4/14/2025 visit, LPA observed there was no expired food in the refrigerator.

Regarding the allegation: Staff speaks inappropriately to client in care. It is alleged staff mocked a client and made fun of the client. C2-C3 stated they have never been made fun of by staff, nor have they observed staff doing so. S1-S4 denied this occurred.

Based upon LPA’s interviews and observations, the allegation is unsubstantiated.

Exit interview conducted and a copy of the report was given.

SUPERVISORS NAME: Troy Agard
LICENSING EVALUATOR NAME: Melissa Spaeth
LICENSING EVALUATOR SIGNATURE:

DATE: 09/25/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/25/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2