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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197610239
Report Date: 10/03/2025
Date Signed: 10/06/2025 10:28:45 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.ASC, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/29/2025 and conducted by Evaluator Melissa Spaeth
COMPLAINT CONTROL NUMBER: 31-AS-20250729081454
FACILITY NAME:DIAMOND CARE FACILITYFACILITY NUMBER:
197610239
ADMINISTRATOR:LATANYA DAVISFACILITY TYPE:
735
ADDRESS:1632 AMARGOSA DR.TELEPHONE:
(661) 526-5371
CITY:PALMDALESTATE: CAZIP CODE:
93551
CAPACITY:4CENSUS: 4DATE:
10/03/2025
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Wilda TillmanTIME COMPLETED:
12:00 PM
ALLEGATION(S):
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9
Staff did not properly assist client with their transportation needs.
INVESTIGATION FINDINGS:
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13
This is an amended copy of the report previously issued on 10/03/2025 & supersedes reports previously issued. The findings for this complaint remain the same.

On 10/03/2025 Licensing Program Analyst (LPA) Melissa Spaeth conducted a subsequent complaint investigation at the above facility to deliver findings for the above allegation(s). LPA Spaeth met with the Administrator, Wilda Tillman. LPA explained the purpose of the visit was to deliver the findings. LPA conducted a physical plant tour from 9:30 am until 9:45 am.

The investigation consisted of the following: On 7/31/2025 LPA Spaeth conducted an unannounced visit. LPA Spaeth toured the facility from 2:15 pm until 2:30 pm. LPA interviewed four out of twelve staff members (S1-S4) at 2:45 pm until 3:30 pm.

Continued on 9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Troy Agard
LICENSING EVALUATOR NAME: Melissa Spaeth
LICENSING EVALUATOR SIGNATURE:

DATE: 10/03/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/03/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 31-AS-20250729081454
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.ASC, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: DIAMOND CARE FACILITY
FACILITY NUMBER: 197610239
VISIT DATE: 10/03/2025
NARRATIVE
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This is an amended copy of the report previously issued on 10/03/2025 & supersedes reports previously issued. The findings for this complaint remain the same.

Regarding the allegation: Staff did not properly assist a client with their transportation needs. It is alleged a staff member dropped off a client at a doctor’s office but never came into the building to pick up the client. S1 confirmed they dropped off C1 at the doctor’s office but S1 was unable to find a parking space upon arrival. S1 stated they drove throughout the parking lot for approximately 50 minutes looking for a vacant spot. When S1 located a spot, S1 observed C1 coming to the van. S1 explained to C1 why they did not enter the building during C1’s appointment. S2-S4 confirmed the clients have not stated this incident occurred to them.

Based upon LPA’s interviews, the allegation is unsubstantiated.

Exit interview conducted and a copy of the report was given.

SUPERVISORS NAME: Troy Agard
LICENSING EVALUATOR NAME: Melissa Spaeth
LICENSING EVALUATOR SIGNATURE:

DATE: 10/03/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/03/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2