197610269-3-28-2025-31-AS-NMAN-DRT338-20260302165303

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197610269
Report Date: 03/28/2025
Date Signed: 03/28/2025 02:53:46 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/14/2024 and conducted by Evaluator Michael Cava

COMPLAINT CONTROL NUMBER: 31-AS-20240214113238

FACILITY NAME:	HOUSE OF HOPE ASSISTED LIVING, INC		FACILITY NUMBER:	197610269
ADMINISTRATOR:	ALABERKYAN, GAYANE		FACILITY TYPE:	740
ADDRESS:	9617 STANWIN AVENUE		TELEPHONE:	(818) 302-6344
CITY:	ARLETA	STATE: CA	ZIP CODE:	91331
CAPACITY:	6	CENSUS: 3	DATE:	03/28/2025
		UNANNOUNCED	TIME BEGAN:	09:18 AM
MET WITH:	Oleh Markiv		TIME COMPLETED:	03:00 PM

ALLEGATION(S):

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Staff did not provide adequate meals to resident in care
Staff did not treat resident with respect
Staff do not answer facility phone

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Michael Cava conducted a subsequent complaint visit to the facility to continue the investigation regarding the above allegations. LPA met with staff, Oleh Markiv, and advised him of the investigation. The administrator, Gayane Alaberkyan, was advised over the telephone. The initial visit to this investigation was made by LPA Melissa Spaeth on 01/15/24. Today's investigation consisted of interviews with the administrator, staff, and residents. LPA also conducted a physical plant inspection, and requested for copies of facility records for review.

Staff did not provide adequate meals to resident in care:
Regarding the allegation, it was reported that facility staff would eat up all the food, and give residents very little to eat. Interviews with three (3) of three residents deny the allegation, stating food service is adequate. They receive three meals per day, including snacks in between. Moreover, the three residents, interviewed

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Eva Miller
LICENSING EVALUATOR NAME: Michael Cava
LICENSING EVALUATOR SIGNATURE:	DATE: 03/28/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/28/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 31-AS-20240214113238

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

FACILITY NAME: HOUSE OF HOPE ASSISTED LIVING, INC	FACILITY NUMBER: 197610269
	VISIT DATE: 03/28/2025

NARRATIVE

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deny not getting enough food, stating food service is sufficient. LPA inspected the physical plant, which includes the kitchen, and observed a sufficient amount of perishable and non-perishable food supply. Based on the information obtained, there was insufficient evidence to prove that staff do not provide adequate meals to the residents in care. Therefore, the allegation is deemed Unsubstantiated at this time.

Staff did not treat resident with respect:
In regards to the allegation, it was reported that staff do not speak with residents, and the and only spoke a foreign language around them. Interviews with three (3) of three residents deny the allegation. All three residents stated they have no complaints regarding any language barrier, and they are able to communicate with their caregiver. During today's visit, LPA observed staff, Oleh Markiv, interacting and communicating with the residents, catering to their needs. Based on the information obtained, there was insufficient evidence to prove that staff do not treat residents with respect. Therefore, the allegation is deemed Unsubstantiated at this time.

Staff do not answer facility phone:
In regards to the allegation, it was reported that staff do not reply or answer the facility phone when an outside call is placed to contact someone there, or the facility phone line is disconnected. Prior to the day's visit, LPA placed a call to facility with number listed on file, and was answered by staff. LPA also tested the common/public phone while at facility, and observed it to be functional. Moreover, LPA interviewed three (3) of three residents, who deny the allegation. All three residents stated they receive and make calls. Phone calls for them are answered and given to them when made. In addition, two (2) of the three residents have their cell phones if they need to place personal calls. Based on the information obtained, there was insufficient evidence to corroborate the allegation that staff do not answer facility phone. Therefore, the allegation is deemed Unsubstantiated at this time.

SUPERVISORS NAME: Eva Miller
LICENSING EVALUATOR NAME: Michael Cava
LICENSING EVALUATOR SIGNATURE:	DATE: 03/28/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/28/2025

LIC9099 (FAS) - (06/04)

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