197610285-9-16-2025-31-AS-NGID-DM8V8V-20251007161318

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197610285
Report Date: 09/16/2025
Date Signed: 09/16/2025 01:03:06 PM

Substantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/10/2025 and conducted by Evaluator Lorena Casillas

COMPLAINT CONTROL NUMBER: 31-AS-20250910123151

FACILITY NAME:	AKHILE ASSURANCE ADULT RESIDENTIAL FACILITY		FACILITY NUMBER:	197610285
ADMINISTRATOR:	AKHILE, MYCOL		FACILITY TYPE:	735
ADDRESS:	43712 OLEANDER STREET		TELEPHONE:	(714) 902-3571
CITY:	LANCASTER	STATE: CA	ZIP CODE:	93535
CAPACITY:	4	CENSUS:	DATE:	09/16/2025
		UNANNOUNCED	TIME BEGAN:	08:49 AM
MET WITH:	Mycol Akhile		TIME COMPLETED:	01:15 PM

ALLEGATION(S):

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Staff did not allow client to proceed with therapy session.

INVESTIGATION FINDINGS:

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On 09/16/2025 at 09:45 am Licensing Program Analyst (LPA) Lorena Casillas conducted an unannounced complaint visit to investigate the above stated allegation. LPA was greeted and allowed entry by Administrator Mycol Akhile. LPA explained the reason for the visit and an entrance interview was conducted.

At 10:00 am LPA Casillas conducted a physical plant tour with the Administrator. During the investigation, interviews and record review were conducted. LPA requested copies of client roster, LIC 500, Bond/Liability Insurance, admission agreements and appraisals. Administrator will email documents to LPA. LPA conducted interview with Administrator from 10:30 am to 11:30 am. Clients were attending program and/or work and were not available for interviews.

Continued on LIC9099-C

Substantiated

Estimated Days of Completion:

SUPERVISORS NAME: Nichelle Gillyard
LICENSING EVALUATOR NAME: Lorena Casillas
LICENSING EVALUATOR SIGNATURE:	DATE: 09/16/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/16/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 3

Control Number 31-AS-20250910123151

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

FACILITY NAME: AKHILE ASSURANCE ADULT RESIDENTIAL FACILITY	FACILITY NUMBER: 197610285
	VISIT DATE: 09/16/2025

NARRATIVE

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Allegation: Staff did not allow client to proceed with therapy session.

It is alleged that staff did not allow client to proceed with therapy session. It is reported that the Administrator interrupted Client #1 (C1) during their 4:00 pm therapy session when C1 expressed that they wanted to continue with the session. It is alleged that the Administrator told C1 that C1 had to go with them and when C1 expressed that they did not want to go the Administrator proceeded to end the session at 4:15pm. It is further reported that staff are aware that C1 has therapy sessions every Tuesday at 4:00 pm. Interview with the Administrator revealed that at the time of the incident, there were no other staff available. Administrator also revealed that there was a previous agreement with C1 that they would attend the outing. Administrator stated that C1 changed their mind at the very last minute causing a schedule conflict with the other client and staff. Administrator denies knowledge of how frequent or set the therapy sessions were, after the incident the Administrator was made aware. Furthermore, the Administrator states that C1 did not express that they did not want to go to the outing and asked the therapist to reschedule, however the therapist gave C1 some push back, and the session was ended by C1. The Administrator agreed that they could have waited for C1 after their session, admitting their error in interrupting the session, and understands that the client has a right to privacy and to have an uninterrupted session. Therefore, based on Administrator admission this allegation is deemed substantiated.

Citation issued. Exit interview conducted and report provided to Administrator.

SUPERVISORS NAME: Nichelle Gillyard
LICENSING EVALUATOR NAME: Lorena Casillas
LICENSING EVALUATOR SIGNATURE:	DATE: 09/16/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/16/2025

LIC9099 (FAS) - (06/04)

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Control Number 31-AS-20250910123151

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

FACILITY NAME: AKHILE ASSURANCE ADULT RESIDENTIAL FACILITY	FACILITY NUMBER: 197610285
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 09/16/2025

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type B 09/23/2025 Section Cited CCR 80072(a)(1)	1 2 3 4 5 6 7	80072 (a) Except for children’s residential facilities, each client shall have personal rights which include, but are not limited to, the following (1) To be accorded dignity in his/her personal relationships with staff and other persons. This was not met as evidenced by:	1 2 3 4 5 6 7	Administrator discussed and agreed to personal rights training and will email proof of training to LPA by POC due date.
	8 9 10 11 12 13 14	Based on interview the Administrator admitted to interrupting C1’s therapy session, not allowing C1 to complete the appointment. This poses a potential health and safety risk to clients in care.	8 9 10 11 12 13 14
	1 2 3 4 5 6 7		1 2 3 4 5 6 7
	1 2 3 4 5 6 7		1 2 3 4 5 6 7

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISORS NAME: Nichelle Gillyard
LICENSING EVALUATOR NAME: Lorena Casillas
LICENSING EVALUATOR SIGNATURE:	DATE: 09/16/2025

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/16/2025

LIC9099 (FAS) - (06/04)

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