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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197610366
Report Date: 05/15/2025
Date Signed: 05/15/2025 02:38:37 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.ASC, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/09/2025 and conducted by Evaluator Nicholas Reed
COMPLAINT CONTROL NUMBER: 31-AS-20250509141946
FACILITY NAME:SAVANT OF TARZANAFACILITY NUMBER:
197610366
ADMINISTRATOR:NARINE MERTKHANYANFACILITY TYPE:
740
ADDRESS:5711 RESEDA BLVDTELEPHONE:
(818) 996-2022
CITY:TARZANASTATE: CAZIP CODE:
91356
CAPACITY:176CENSUS: 90DATE:
05/15/2025
UNANNOUNCEDTIME BEGAN:
11:30 AM
MET WITH:Narine MertkhanyanTIME COMPLETED:
02:50 PM
ALLEGATION(S):
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Staff are not assisting residents in a timely manner
Staff do not provide adequate food service
INVESTIGATION FINDINGS:
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At approximately 11:30 a.m. on 05/15/25 Licensing Program Analyst (LPA) Nicholas Reed conducted an unannounced complaint visit. LPA met with the administrator and disclosed the reason for the visit.

To investigate the allegations above, LPA toured the facility inside and out at 11:40 a.m., interviewed staff and residents between 11:45 a.m. and 2:00 p.m. today, and conducted a record review of pertinent records, including but not limited to staff and client rosters at 2:00 p.m.

Regarding the allegation "Staff are not assisting residents in a timely manner" it was alleged staff do not respond to resident requests for assistance. LPA conducted call system tests at 1:05 p.m. and 2:00 p.m. today. Staff responded to the calls within five (05) minutes. Interviews with seven (07) out of nine (09) residents today revealed staff assist them in a timely manner. Interviews with the administrator, Staff #1 (S1) at 12:45 p.m., and Staff #2 (S2) at 12:55 p.m. confirmed there have been no issues with staff response time to requests for assistance.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Nicholas Reed
LICENSING EVALUATOR SIGNATURE:

DATE: 05/15/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/15/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 31-AS-20250509141946
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.ASC, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: SAVANT OF TARZANA
FACILITY NUMBER: 197610366
VISIT DATE: 05/15/2025
NARRATIVE
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Based on observations and interviews, staff assist residents in a timely manner. Therefore, the allegation is deemed UNSUBSTANTIATED at this time.


Regarding the allegation "Staff do not provide adequate food service" it was alleged the facility serves food of poor quality. Tour of the kitchen at 12:30 p.m. today revealed the facility has adequate supplies of perishable and non-perishable foods. Food was good quality and stored properly. Interviews with seven (07) out of nine (09) residents today revealed the facility serves food of good quality. Two (02) out of nine (09) residents interviewed noted they did not like the food. Staff #3 (S3) and Staff #4 (S4) both work in the kitchen. Interview with S3 at 12:25 p.m. today revealed that residents frequently complain, so staff promptly assist them with their needs. Interview with S4 at 12:35 p.m. today revealed they have monthly meetings with residents to incorporate their suggestions into the menu. Interviews with S4 and with the administrator at 11:45 a.m. today revealed that a registered dietitian visits the facility about every three (03) months to approve the menu and quality of food. S3, S4, and the administrator all stated the facility serves good quality food. Based on observations and interviews staff provide adequate food service. Therefore, the allegation is deemed UNSUBSTANTIATED at this time.

Exit interview conducted. Copy of report provided.
SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Nicholas Reed
LICENSING EVALUATOR SIGNATURE:

DATE: 05/15/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/15/2025
LIC9099 (FAS) - (06/04)
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