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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197610366
Report Date: 05/15/2025
Date Signed: 05/15/2025 02:38:01 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.ASC, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/14/2025 and conducted by Evaluator Nicholas Reed
COMPLAINT CONTROL NUMBER: 31-AS-20250514124916
FACILITY NAME:SAVANT OF TARZANAFACILITY NUMBER:
197610366
ADMINISTRATOR:NARINE MERTKHANYANFACILITY TYPE:
740
ADDRESS:5711 RESEDA BLVDTELEPHONE:
(818) 996-2022
CITY:TARZANASTATE: CAZIP CODE:
91356
CAPACITY:176CENSUS: 90DATE:
05/15/2025
UNANNOUNCEDTIME BEGAN:
11:30 AM
MET WITH:Narine MertkhanyanTIME COMPLETED:
02:50 PM
ALLEGATION(S):
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Staff do not treat resident with dignity and respect
INVESTIGATION FINDINGS:
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At approximately 11:30 a.m. on 05/15/25 Licensing Program Analyst (LPA) Nicholas Reed conducted an unannounced complaint visit. LPA met with the administrator and disclosed the reason for the visit.

To investigate the allegation above, LPA toured the facility inside and out at 11:40 a.m. today, interviewed staff and 10% of residents, or nine (09) out of ninety (90) residents, between 11:45 a.m. and 2:00 p.m., and conducted a record review of pertinent records, including but not limited to staff and client rosters at 2:00 p.m.

Regarding the allegation "Staff do not treat resident with dignity and respect" it was alleged Staff #1 (S1) spoke in a rude tone to Resident #1 (R1). Interview with R1 at 1:30 p.m. today revealed the issue was a misunderstanding about a salad yesterday. Interview with the administrator at 11:45 a.m. today revealed the issue was resolved after it was brought to their attention yesterday.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Nicholas Reed
LICENSING EVALUATOR SIGNATURE:

DATE: 05/15/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/15/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 31-AS-20250514124916
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.ASC, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: SAVANT OF TARZANA
FACILITY NUMBER: 197610366
VISIT DATE: 05/15/2025
NARRATIVE
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Interview with S1 at 12:25 p.m. today revealed they have not spoken rudely to R1 and assisted with their needs. Interview with S1’s supervisor, Staff #2 (S2), at 12:35 p.m. today confirmed that S1 behaved appropriately towards R1 and helped R1 resolve their issue with respect. Interviews with seven (07) out of eight (08) other residents interviewed confirmed that staff treat everyone with respect. During today’s facility tour, LPA observed staff members treating residents with dignity. Based on observations and interviews, staff treat residents with respect. Therefore, the allegation is deemed UNSUBSTANTIATED at this time.

Exit interview conducted. Copy of report provided.
SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Nicholas Reed
LICENSING EVALUATOR SIGNATURE:

DATE: 05/15/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/15/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2