197610366-9-10-2025-31-AS-NMAN-DLJURE-20250915154838

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197610366
Report Date: 09/10/2025
Date Signed: 09/10/2025 03:28:01 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.ASC, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/04/2025 and conducted by Evaluator Nicholas Reed

COMPLAINT CONTROL NUMBER: 31-AS-20250904154827

FACILITY NAME:	SAVANT OF TARZANA		FACILITY NUMBER:	197610366
ADMINISTRATOR:	NARINE MERTKHANYAN		FACILITY TYPE:	740
ADDRESS:	5711 RESEDA BLVD		TELEPHONE:	(818) 996-2022
CITY:	TARZANA	STATE: CA	ZIP CODE:	91356
CAPACITY:	176	CENSUS: 103	DATE:	09/10/2025
		UNANNOUNCED	TIME BEGAN:	08:40 AM
MET WITH:	Narine Mertkhanyan		TIME COMPLETED:	03:30 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Staff emotionally abused resident while in care

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

At 8:40 a.m. on 09/10/25 Licensing Program Analyst (LPA) Nicholas Reed conducted an unannounced complaint visit. LPA met with staff and later the administrator and disclosed the reason for the visit.

Regarding the allegation "Staff emotionally abused resident while in care" it was alleged staff tease and make fun of Resident #1 (R1). To investigate the allegation above, LPA interviewed staff and at least ten percent of residents [eleven (11) out of one-hundred three (103) residents] between 8:40 a.m. and 2:45 p.m. today, toured the facility inside and out at 9:00 a.m., and conducted a record review of pertinent records, including but not limited to an admission agreement, medical assessment, care plan, and client roster at 2:00 p.m. Interview with Staff #1 (S1) at approximately 10:30 a.m. today revealed staff do not tease R1. Instead, R1 incorrectly thinks people talk about them. S1 has seen and heard R1 yelling at people to “Shut up” when they talk near R1. Interviews with Staff #2 (S2) at 10:15 a.m. and Staff #3 (S3) at 10:05 a.m. confirmed staff treat R1 kindly and do not tease R1. Interviews with nine (09) out of ten (10) residents revealed they do not experience any teasing or emotional abuse from staff.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Nicholas Reed
LICENSING EVALUATOR SIGNATURE:	DATE: 09/10/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/10/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 2

Control Number 31-AS-20250904154827

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.ASC, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

FACILITY NAME: SAVANT OF TARZANA	FACILITY NUMBER: 197610366
	VISIT DATE: 09/10/2025

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

Interview with R1 at 2:00 p.m. revealed they were doing all right, though they did not appreciate certain staff trying to hug them. Interview with R1’s family at 2:10 p.m. confirmed that R1 cannot distinguish teasing from playful joking. R1’s family member believed the staff treated R1 with respect. Interview with the administrator at 2:45 p.m. today revealed they had received no reports regarding teasing or emotional abuse of R! or other residents. LPA observed staff treating R1 respectfully today. Record review of R1’s facility file revealed no pertinent information to the investigation. Based on observations, interviews, and record review, there is insufficient evidence to indicate staff emotionally abused R1 or any other residents. Therefore, the allegation is deemed UNSUBSTANTIATED at this time.

No immediate health or safety concerns were observed during today’s visit.

Exit interview conducted. Copy of report provided.

SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Nicholas Reed
LICENSING EVALUATOR SIGNATURE:	DATE: 09/10/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/10/2025

LIC9099 (FAS) - (06/04)

Page: 2 of 2