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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197610366
Report Date: 09/10/2025
Date Signed: 09/10/2025 03:28:32 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.ASC, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/09/2025 and conducted by Evaluator Nicholas Reed
COMPLAINT CONTROL NUMBER: 31-AS-20250909101109
FACILITY NAME:SAVANT OF TARZANAFACILITY NUMBER:
197610366
ADMINISTRATOR:NARINE MERTKHANYANFACILITY TYPE:
740
ADDRESS:5711 RESEDA BLVDTELEPHONE:
(818) 996-2022
CITY:TARZANASTATE: CAZIP CODE:
91356
CAPACITY:176CENSUS: 103DATE:
09/10/2025
UNANNOUNCEDTIME BEGAN:
08:40 AM
MET WITH:Narine MertkhanyanTIME COMPLETED:
03:30 PM
ALLEGATION(S):
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Staff physically abused resident
INVESTIGATION FINDINGS:
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At 8:40 a.m. on 09/10/25 Licensing Program Analyst (LPA) Nicholas Reed conducted an unannounced complaint visit. LPA met with staff and later the administrator and disclosed the reason for the visit.

Regarding the allegation "Staff physically abused resident" it was alleged staff abuse Resident #1 (R1) by pulling their hair, ripping their clothes, pushing them down, and kicking them. To investigate the allegation above, LPA conducted a file review at 8:30 a.m. today, interviewed staff and at least ten percent of residents [eleven (11) out of one-hundred three (103) residents] between 8:40 a.m. and 2:45 p.m., toured the facility inside and out at 9:00 a.m., and conducted a record review of pertinent records, including but not limited to an admission agreement, medical assessment, care plan, and client roster at 2:00 p.m. File review revealed R1 was hospitalized on the evening of 08/23/25 after staff found R1 had fallen in their room. LPA Reed attempted to contact R1 at 3:15 p.m. on 09/09/25 and at 11:45 a.m. and 1:15 p.m. today. R1 was unavailable for an interview. Interviews with eleven (11) out of eleven (11) residents today revealed they had not experienced or witnessed physical abuse from staff.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Nicholas Reed
LICENSING EVALUATOR SIGNATURE:

DATE: 09/10/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/10/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 31-AS-20250909101109
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.ASC, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: SAVANT OF TARZANA
FACILITY NUMBER: 197610366
VISIT DATE: 09/10/2025
NARRATIVE
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Interview with Staff #1 (S1) at approximately 10:30 a.m. today revealed R1 wanted to go to a mental hospital, and R1 often complained about minor things. Interview with three (03) ither staff members revealed they had not abused R1 nor seen any signs of abuse. Interview with the administrator at 2:45 p.m. revealed they have spoken frequently with R1, and R1 did not express any issues. R1 was hospitalized on 09/06/25 with an infection which may have affected her judgement. Record review of R1’s facility file revealed no pertinent information to the investigation. Based on observations, interviews, and record review, there was insufficient evidence found through the course of investigation to confirm that staff abused R1 or any other residents. Therefore, the allegation is deemed UNSUBSTANTIATED at this time.

No immediate health or safety concerns were observed during today’s visit.

Exit interview conducted. Copy of report provided.
SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Nicholas Reed
LICENSING EVALUATOR SIGNATURE:

DATE: 09/10/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/10/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2