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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197610366
Report Date: 09/16/2025
Date Signed: 09/16/2025 11:03:48 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/01/2025 and conducted by Evaluator Abeye Duguma
COMPLAINT CONTROL NUMBER: 31-AS-20250501102552
FACILITY NAME:SAVANT OF TARZANAFACILITY NUMBER:
197610366
ADMINISTRATOR:RITA MELDONIANFACILITY TYPE:
740
ADDRESS:5711 RESEDA BLVDTELEPHONE:
(818) 996-2022
CITY:TARZANASTATE: CAZIP CODE:
91356
CAPACITY:176CENSUS: DATE:
09/16/2025
UNANNOUNCEDTIME BEGAN:
10:38 AM
MET WITH:TIME COMPLETED:
02:39 PM
ALLEGATION(S):
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Staff disposed of resident’s food.
Staff stole resident’s personal belongings.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Abeye Duguma conducted an unannounced subsequent complaint visit to investigate the above allegations and met with executive director, Narine Mertkhanyan.

--- Staff disposed of resident’s food.

It was alleged that a few days ago (exact date not recalled), a male housekeeper named Alam (last name unknown) came to R1’s room to clean and threw out food that R1 had just put in the refrigerator that same day. To investigate the allegation, LPA Nicholas Reed interviewed residents and staff between 9:35 a.m. and 12:10 p.m. and toured the facility inside and out at 9:50 a.m. LPA toured the facility inside and out at 3:45 p.m., interviewed staff between 4:05 p.m. and 4:30 p.m., and conducted a record review at 4:30 p.m.

(CONT. on LIC9099-C)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Troy Agard
LICENSING EVALUATOR NAME: Abeye Duguma
LICENSING EVALUATOR SIGNATURE:

DATE: 09/16/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/16/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 31-AS-20250501102552
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: SAVANT OF TARZANA
FACILITY NUMBER: 197610366
VISIT DATE: 09/16/2025
NARRATIVE
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On 09/04/2025, LPA Duguma interviewed additional staff from 11:00a.m. – 12:00p.m. and interviewed R1 at around 12:30p.m. During interviews with staff, all staff stated the food was thrown out because it was moldy and a hazard to others. During interviews with R1, R1 stated the food was not moldy, it was perfectly fine, and they threw it out. All other residents stated the facility does not throw out their food.

Based on interviews, there is not enough information to verify the allegation. Therefore, the allegation is unsubstantiated at this time.

--- Staff stole resident’s personal belongings.

It was alleged that two months ago (exact date not recalled), R1’s vitamins went missing and staff stole them. To investigate the allegation, LPA Nicholas Reed interviewed residents and staff between 9:35 a.m. and 12:10 p.m. and toured the facility inside and out at 9:50 a.m. LPA toured the facility inside and out at 3:45 p.m., interviewed staff between 4:05 p.m. and 4:30 p.m., and conducted a record review at 4:30 p.m. On 09/04/2025, LPA Duguma interviewed additional staff from 11:00a.m. – 12:00p.m. and interviewed R1 at around 12:30p.m. During interviews with staff, all staff stated they have never stolen or taken any residents’ vitamins. During interviews with R1, R1 stated staff stole their vitamins and they should give a $100 credit towards their rent. All other residents stated they have not experienced any vitamins going missing or suspect that it is being stolen.

Based on interviews, there is not enough information to verify the allegation. Therefore, the allegation is unsubstantiated at this time.

No health and safety hazards noted during the visit.

Exit interview conducted and a copy of the report was issued.
SUPERVISORS NAME: Troy Agard
LICENSING EVALUATOR NAME: Abeye Duguma
LICENSING EVALUATOR SIGNATURE:

DATE: 09/16/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/16/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2