197610366-9-4-2025-31-AS-NMAN-DPG29P-20251217161216

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197610366
Report Date: 09/04/2025
Date Signed: 09/04/2025 05:07:03 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.ASC, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/08/2025 and conducted by Evaluator Nicholas Reed

COMPLAINT CONTROL NUMBER: 31-AS-20250708145658

FACILITY NAME:	SAVANT OF TARZANA		FACILITY NUMBER:	197610366
ADMINISTRATOR:	NARINE MERTKHANYAN		FACILITY TYPE:	740
ADDRESS:	5711 RESEDA BLVD		TELEPHONE:	(818) 996-2022
CITY:	TARZANA	STATE: CA	ZIP CODE:	91356
CAPACITY:	176	CENSUS: 103	DATE:	09/04/2025
		UNANNOUNCED	TIME BEGAN:	08:45 AM
MET WITH:	Narine Mertkhanyan		TIME COMPLETED:	05:00 PM

ALLEGATION(S):

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Facility staff did not provide a safe environment
Facility admitted an unsuitable resident
Staff provided inadequate bathing assistance

INVESTIGATION FINDINGS:

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At approximately 8:45 a.m. on 09/04/25 Licensing Program Analyst (LPA) Nicholas Reed conducted an unannounced complaint visit. LPA met with the administrator and disclosed the reason for the visit.

To investigate the allegations above, LPA conducted an initial visit on 07/10/25 and interviewed staff and residents between 2:35 p.m. and 3:15 p.m., conducted a record review of pertinent records at 2:45 p.m., and toured the facility inside and out at 3:00 p.m. Today, LPA interviewed residents between 9:30 a.m. and 2:00 p.m. today and toured the facility inside and out at 10:00 a.m.

Regarding the allegation "Facility staff did not provide a safe environment" it was alleged Resident #1 (R1) physically and verbally harassed Resident #2 (R2). Interview with R1 at 4:35 p.m. today revealed they did not recall any negative interactions with R1. Interviews with ten (10) out of ten (10) other residents today revealed they did not witness R1 harass R2. No residents felt that they were unsafe in the facility.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Nicholas Reed
LICENSING EVALUATOR SIGNATURE:	DATE: 09/04/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/04/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 31-AS-20250708145658

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.ASC, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

FACILITY NAME: SAVANT OF TARZANA	FACILITY NUMBER: 197610366
	VISIT DATE: 09/04/2025

NARRATIVE

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Interview with the administrator at 2:35 p.m. on 07/10/25 revealed they spoke with R1 after hearing R2’s report. R1 claimed they did not remember anything. Interview with Staff #1 (S1) at 3:15 p.m. on 07/10/25 revealed R1 and R2 were friends before R2 reported harassment. Interview with Staff #2 (S2) at 3:30 p.m. on 07/10/25 revealed R2 was intoxicated and said sexual words to R1. S2 stated they separated the R1 and R2 and reprimanded R1 for the incident. Based on interviews, although the allegation may be valid, there is insufficient evidence to provide its validity. Therefore, the allegation is deemed UNSUBSTANTIATED at this time.
Regarding the allegation "Facility admitted an unsuitable resident" it was alleged a resident slept outside on the smoking area for two (02) nights and was not suitable for the facility. Record review revealed the facility sent two (02) incident reports regarding R3’s behavior. The first report from 07/01/25 revealed Staff #3 (S3) found R3 lying outside and refusing care. The second report from 07/02/25 revealed R3 was admitted to the hospital on a 5150 hold. Interview with S3 at 3:00 p.m. on 07/10/25 revealed R3 spent two nights outside. Staff supervised R3 at least every 2 hours and brought them food, water, and medications as needed. Interview with S1 confirmed staff supervised R3 every thirty (30) minutes and eventually called the paramedics since it was 90 degrees outside. Interview with the administrator revealed Resident #3 (R3) was admitted after a full preadmission appraisal and discussion with R3’s social workers. R3 was part of a street outreach program and needed help adjusting to sheltered life. Review of R3’s care plan revealed they needed assistance “deconditioning”. Review of R3’s medical assessment showed they were appropriate for the facility and did not need a higher level of care. Based on interviews and record review, R3 was suitable for the facility, and staff appropriately handled R3’s refusal of care. Therefore, the allegation is deemed UNSUBSTANTIATED at this time.
Regarding the allegation "Staff provided inadequate bathing assistance" it was alleged staff did not provide shower assistance to Resident #4 (R4) for over a month. Record review of the shower schedule revealed staff were scheduled to assist R4 on Monday and Thursday afternoons. Interview with R4 today at 4:45 p.m. revealed they have received sufficient assistance with bathing since arriving in June 2025. R4 appeared to be neat and well-groomed today. Interview with S1 confirmed R4 received baths twice a week from staff and did not refuse bathing assistance. S2 and S3 confirmed R4 has regularly received assistance with bathing. Based on observations, interviews, and record review, staff provided adequate bathing assistance to R4. Therefore, the allegation is deemed UNSUBSTANTIATED at this time.

No immediate health or safety concerns were observed during today’s visit.
Exit interview conducted. Copy of report provided.

SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Nicholas Reed
LICENSING EVALUATOR SIGNATURE:	DATE: 09/04/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/04/2025

LIC9099 (FAS) - (06/04)

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