197610366-9-19-2025-31-AS-NMAN-DPGVSB-20251218154115

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197610366
Report Date: 09/19/2025
Date Signed: 09/19/2025 05:02:09 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.ASC, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/17/2025 and conducted by Evaluator Nicholas Reed

COMPLAINT CONTROL NUMBER: 31-AS-20250917085457

FACILITY NAME:	SAVANT OF TARZANA		FACILITY NUMBER:	197610366
ADMINISTRATOR:	NARINE MERTKHANYAN		FACILITY TYPE:	740
ADDRESS:	5711 RESEDA BLVD		TELEPHONE:	(818) 996-2022
CITY:	TARZANA	STATE: CA	ZIP CODE:	91356
CAPACITY:	176	CENSUS: 103	DATE:	09/19/2025
		UNANNOUNCED	TIME BEGAN:	08:45 AM
MET WITH:	Narine Mertkhanyan		TIME COMPLETED:	05:00 PM

ALLEGATION(S):

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Staff did not safeguard residents personal property
Staff are not meeting residents nutritional needs

INVESTIGATION FINDINGS:

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At approximately 8:45 a.m. on 09/19/25 Licensing Program Analyst (LPA) Nicholas Reed conducted an unannounced complaint visit. LPA met with the administrator and disclosed the reason for the visit.

To investigate the allegations above, LPA conducted an initial visit on 09/18/25 and toured the facility inside and out at 9:05 a.m., interviewed staff and residents between 9:15 a.m. and 2:45 p.m., and requested pertinent records at 2:30 p.m. Today, LPA interviewed staff and residents between 8:45 a.m. and 10:45 a.m., toured the facility inside and out at 9:00 a.m., and conducted a record review of pertinent records, including but not limited to an admission agreement, medical assessment, care plan, and client rosters at 4:30 p.m.

Regarding the allegation "Staff did not safeguard resident’s personal property" it was alleged the wallet of Resident #1 (R1) was stolen around August 2024 when they were in a skilled nursing center

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Nicholas Reed
LICENSING EVALUATOR SIGNATURE:	DATE: 09/19/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/19/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 31-AS-20250917085457

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.ASC, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

FACILITY NAME: SAVANT OF TARZANA	FACILITY NUMBER: 197610366
	VISIT DATE: 09/19/2025

NARRATIVE

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away from their room. Interview with the Business Office Manager at 3:00 p.m. on 09/18/25 revealed R1 was admitted in November of 2024. R1 was discharged to the hospital and skilled nursing center in February 2025 and returned to the facility in June 2025. They have assisted R1 in replacing their missing items. Record review of R1’s inventory sheet revealed they listed clothing and a cell phone but not their wallet to be safeguarded by the facility. Staff interviewed did not know about R1’s missing belongings nor any other lost or stolen items. Interview with the administrator at 3:45 p.m. on 09/18/25 revealed they did not receive any reports of missing items from R1. Interviews with eleven (11) out of eleven (11) residents revealed the facility had adequately safeguarded their belongings. Based on interviews and record review, there is insufficient evidence to confirm that the facility did not safeguard resident property. Therefore, the allegation is deemed UNSUBSTANTIATED at this time.

Regarding the allegation "Staff are not meeting residents’ nutritional needs" it was alleged the facility now serves small portions than before. Interviews with seven (07) out of eleven (11) residents revealed the food served is nutritious. Interviews with eight (08) out of eleven (11) residents revealed the portion sizes are sufficient. Interview with Staff #1 (S1) at 9:35 a.m. today revealed portion sizes are standard, and residents are always able to request additional portions. Staff ensure the food served is nutritious and prepared properly. Interview with Staff #2 (S2) at 9:45 a.m. today confirmed that the facility food is nutritious and sufficient in quantity. Interviews with residents and record review of the weekly menu confirmed staff follow the menu. Interview with the administrator revealed the culinary director holds monthly meetings to adjust the menu according to resident requests. LPA observed the breakfast meal served today at 9:30 a.m. to be nutritious and sufficient in quantity. Based on observations, interviews, and record review, the facility meets residents’ nutritional needs with sufficient portion sizes. Therefore, the allegation is deemed UNSUBSTANTIATED at this time.

No immediate health and safety hazards were observed during today's visit.

Exit interview conducted. Copy of report provided.

SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Nicholas Reed
LICENSING EVALUATOR SIGNATURE:	DATE: 09/19/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/19/2025

LIC9099 (FAS) - (06/04)

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