197610366-12-22-2025-31-AS-NMAN-DPUTVU-20251230140432

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197610366
Report Date: 12/22/2025
Date Signed: 12/22/2025 03:01:34 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.ASC, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/12/2025 and conducted by Evaluator Nicholas Reed

COMPLAINT CONTROL NUMBER: 31-AS-20251212092542

FACILITY NAME:	SAVANT OF TARZANA		FACILITY NUMBER:	197610366
ADMINISTRATOR:	NARINE MERTKHANYAN		FACILITY TYPE:	740
ADDRESS:	5711 RESEDA BLVD		TELEPHONE:	(818) 996-2022
CITY:	TARZANA	STATE: CA	ZIP CODE:	91356
CAPACITY:	176	CENSUS: 107	DATE:	12/22/2025
		UNANNOUNCED	TIME BEGAN:	08:30 AM
MET WITH:	Narine Mertkhanyan		TIME COMPLETED:	02:30 PM

ALLEGATION(S):

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Staff does not ensure resident is provided a safe environment
Staff does not ensure resident is administered prescribed medications in a timely manner
Staff does not ensure facility is clean

INVESTIGATION FINDINGS:

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At approximately 8:30 a.m. on 12/22/25 Licensing Program Analyst (LPA) Nicholas Reed conducted an unannounced complaint visit. LPA met with staff and later the administrator and disclosed the reason for the visit.

To investigate the allegations above, LPA interviewed staff and residents between 8:40 a.m. and 2:00 p.m. today, toured the facility inside and out at 9:00 a.m., and conducted a record review of pertinent records, including but not limited to a medical assessment, care plan, medication record, and resident roster at 11:15 a.m.

Regarding the allegation "Staff does not ensure resident is provided a safe environment" it was alleged Resident #1 (R1) was hit with a cane by Resident #2 (R2). R1 declined to be interviewed at 1:55 p.m. today, and R2 was in the hospital and unavailable. Interviews with eleven (11) out of eleven (11) other residents revealed they have not witnessed or experienced abuse in the facility.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Nicholas Reed
LICENSING EVALUATOR SIGNATURE:	DATE: 12/22/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/22/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 31-AS-20251212092542

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.ASC, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

FACILITY NAME: SAVANT OF TARZANA	FACILITY NUMBER: 197610366
	VISIT DATE: 12/22/2025

NARRATIVE

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Interview with the administrator at 11:00 a.m. today revealed they have spoken with R1 before, but they have not heard reports from R1 or other residents about getting hit or other types of abuse. Interviews with Staff #1 (S1) at 9:10 a.m. today, Staff #2 (S2) at 9:25 a.m. today, and Staff #3 (S3) at 9:45 a.m. today revealed they had heard no reports of abuse from R1 or any other residents. LPA observed the facility to be safe and free of abuse during today’s visit. Based on observations and interviews, staff have provided a safe environment. Therefore, the allegation is deemed UNSUBSTANTIATED at this time.

Regarding the allegation "Staff does not ensure resident is administered prescribed medications in a timely manner" it was alleged the facility did not consistently assist with R1’s medications. Record review of R1’s care plan revealed staff agreed to assist with R1’s medication three (03) times per day. Review of R1’s Medication Administration Record (MAR) revealed staff have assisted with all of R1’s medications at the correct times. Interviews with S2 and Staff #4 (S4) at 1:45 p.m. today revealed R1 has received full assistance with all medications at the proper times. Interviews with eleven (11) out of eleven (11) residents today revealed they have received sufficient assistance with their medications. LPA observed staff assisting with resident medications at approximately 11:15 a.m. today. Based on observations, interviews, and record review, staff have properly ensured residents received assistance with medications. Therefore, the allegation is deemed UNSUBSTANTIATED at this time.

Regarding the allegation "Staff does not ensure facility is clean" it was alleged that the facility was filthy. LPA’s tour of the facility today revealed common areas and resident rooms were sufficiently clean. LPA also observed staff cleaning resident rooms between 9:20 a.m. and 10:15 a.m. Interviews with ten (10) out of eleven (11) residents revealed no issues with the condition of the facility or their rooms. Interviews with staff and the administrator revealed staff clean common areas and resident rooms every day. The administrator had not heard of any complaints about facility cleanliness. Based on observations and interviews, there is insufficient information to prove the allegation. Therefore, the allegation is deemed UNSUBSTANTIATED at this time.

No immediate health or safety concerns were observed during today’s visit.

Exit interview conducted. Copy of report provided.

SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Nicholas Reed
LICENSING EVALUATOR SIGNATURE:	DATE: 12/22/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/22/2025

LIC9099 (FAS) - (06/04)

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