197610366-1-22-2026-31-AS-NMAN-DT4RHT-20260413130253

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197610366
Report Date: 01/22/2026
Date Signed: 01/22/2026 05:00:31 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.ASC, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/26/2025 and conducted by Evaluator Nicholas Reed

COMPLAINT CONTROL NUMBER: 31-AS-20250926093541

FACILITY NAME:	SAVANT OF TARZANA		FACILITY NUMBER:	197610366
ADMINISTRATOR:	NARINE MERTKHANYAN		FACILITY TYPE:	740
ADDRESS:	5711 RESEDA BLVD		TELEPHONE:	(818) 996-2022
CITY:	TARZANA	STATE: CA	ZIP CODE:	91356
CAPACITY:	176	CENSUS: 112	DATE:	01/22/2026
		UNANNOUNCED	TIME BEGAN:	12:45 PM
MET WITH:	Narine Mertkhanyan		TIME COMPLETED:	05:15 PM

ALLEGATION(S):

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Staff left resident in soiled diapers for an extended period of time
Staff did not ensure they have enough linens for residents

INVESTIGATION FINDINGS:

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At approximately 12:45 p.m. on 01/22/26 Licensing Program Analyst (LPA) Nicholas Reed conducted an unannounced complaint visit. LPA met with the administrator and disclosed the reason for the visit.

To investigate the allegations above, LPA conducted an initial visit on 10/01/25 and interviewed staff and at least 10% of residents [eleven (11) out of one-hundred nine (109)] between 8:15 a.m. and 12:45 p.m., toured the facility inside and out at 11:00 a.m., and conducted a record review of pertinent records, including but not limited to an admission agreement, medical assessment, care plan, and client roster at 12:00 p.m. Today, LPA toured the facility at 1:00 p.m.

Regarding the allegation "Staff left resident in soiled diapers for an extended period of time" and "Staff did not ensure they have enough linens for residents" it was alleged Resident #1 (R1) was left in a soiled diaper for over thirty (30) minutes and staff did not supply enough fresh bedsheets afterwards.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Nicholas Reed
LICENSING EVALUATOR SIGNATURE:	DATE: 01/22/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/22/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 31-AS-20250926093541

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.ASC, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

FACILITY NAME: SAVANT OF TARZANA	FACILITY NUMBER: 197610366
	VISIT DATE: 01/22/2026

NARRATIVE

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Record review of R1’s medical assessment and care plan at 12:00 p.m. on 10/08/25 revealed they were incontinent and needed toileting assistance at least three (03) times per day. Interview with the administrator at 10:50 a.m. on 10/08/25 revealed R1 had a brief period of accidents in bed and needed several bedsheet changes each week. The administrator ordered five (05) packs of new bedsheets for R1 specifically and consulted with R1’s physician about managing the incontinence. Interview with the Maintenance Director at 10:00 a.m. on 10/01/25 revealed extra bedsheets were stored in the maintenance room. At 10:10 a.m. on 10/01/25 LPA observed an adequate supply of fresh and washed bedsheets, towels, and comforters in the maintenance room. Interview with Staff #1 (S1) at 11:20 a.m. on 10/08/25 revealed R1 was pulling off their diapers in bed and soiling their sheets. S1 had changed R1’s bedsheets on 10/07/25 and 10/08/25. Interview with Staff #2 (S2) at 11:40 a.m. on 10/08/25 confirmed R1’s bedsheets were changed almost daily. S2 also confirmed the facility bought extra bedsheets just for R1. Interview with the Wellness Director at 12:30 p.m. on 10/08/25 revealed staff were aware of R1’s increased incontinence and ensured R1 was changed regularly and not left sitting in soiled diapers. The Wellness Director also confirmed R1’s physician adjusted their medications to reduce incontinent behaviors. Interview with Staff #3 (S3) at 12:45 p.m. on 10/08/25 confirmed R1 had increased incontinence recently, but staff never left R1 sitting in soiled diapers. Interviews with eleven (11) out of eleven (11) residents on 10/01/25 revealed they had never been left in soiled diapers. Based on observations, interviews, and record review, the facility adequately addressed R1’s incontinence needs by changing their diapers and bedsheets in a timely manner. Therefore, the allegations are deemed UNSUBSTANTIATED at this time.

No immediate health or safety needs were observed during today’s visit.

Exit interview conducted. Copy of report provided.

SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Nicholas Reed
LICENSING EVALUATOR SIGNATURE:	DATE: 01/22/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/22/2026

LIC9099 (FAS) - (06/04)

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