197610366-10-9-2025-31-AS-NMAN-DTFUZM-20260424160146

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197610366
Report Date: 10/09/2025
Date Signed: 10/09/2025 03:27:43 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.ASC, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/05/2025 and conducted by Evaluator Nicholas Reed

COMPLAINT CONTROL NUMBER: 31-AS-20250805100141

FACILITY NAME:	SAVANT OF TARZANA		FACILITY NUMBER:	197610366
ADMINISTRATOR:	NARINE MERTKHANYAN		FACILITY TYPE:	740
ADDRESS:	5711 RESEDA BLVD		TELEPHONE:	(818) 996-2022
CITY:	TARZANA	STATE: CA	ZIP CODE:	91356
CAPACITY:	176	CENSUS: 109	DATE:	10/09/2025
		UNANNOUNCED	TIME BEGAN:	02:45 PM
MET WITH:	Narine Mertkhanyan		TIME COMPLETED:	03:45 PM

ALLEGATION(S):

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Staff are not providing a resident’s medication in a timely manner
Staff are not giving the proper medication dosage
Staff are not following a resident’s dietary needs
Staff are not treating a resident with respect

INVESTIGATION FINDINGS:

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At approximately 8:45 a.m. on 09/19/25 Licensing Program Analyst (LPA) Nicholas Reed conducted an unannounced complaint visit. LPA met with the administrator and disclosed the reason for the visit.
To investigate the allegations above, LPA conducted an initial visit on 08/05/25 and interviewed staff and residents between 11:45 a.m. and 2:00 p.m., toured the facility inside and out at 12:30 p.m., and conducted a record review of pertinent records, including but not limited to a medical assessment, care plan, and staff and client rosters at 1:15 p.m. LPA conducted a subsequent visit on 09/04/25 and interviewed at least 10% of residents [eleven (11) out of one-hundred nine (109)] between 9:30 a.m. and 2:00 p.m. and toured the facility inside and out at 10:00 a.m.
Regarding the allegations "Staff are not providing a resident’s medication in a timely manner" and "Staff are not giving the proper medication dosage" it was alleged staff provided medication to Resident #1 (R1) at incorrect times and in imcorrect dosages. Interview with the administrator at 12:30 p.m. on 08/05/25 revealed R1 was recently admitted to the facility and was not accustomed to the facility medication procedures. R1 has received all medications in proper dosages and at the correct times, however they requested staff to

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Nicholas Reed
LICENSING EVALUATOR SIGNATURE:	DATE: 10/09/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/09/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 31-AS-20250805100141

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.ASC, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

FACILITY NAME: SAVANT OF TARZANA	FACILITY NUMBER: 197610366
	VISIT DATE: 10/09/2025

NARRATIVE

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spend about forty-five (45) minutes to assist with medications. Interview with the Wellness Director at 1:00 p.m. on 08/05/25 and Staff #1 (S1) at 1:15 p.m. on 08/15/25 confirmed that staff have spent at least thirty (30) minutes assisting R1 with medications each time due to R1 questioning their medications and refusing some. The Wellness Director and S1 confirmed staff assisted R1 with medications in the correct dosages and timeframes according to physician’s orders. Interviews with eleven (11) out of eleven (11) residents revealed they had no issues with the facility’s medication assistance. Record review of R1’s medication records revealed R1 received all medications in the correct dosages and at the correct times since their admission. Based on interviews and record review, the facility properly assisted R1 with their medications. Therefore, the allegation is deemed UNSUBSTANTIATED at this time.
Regarding the allegation "Staff are not following a resident’s dietary needs " it was alleged the facility did not accommodate R1’s low salt, no sugar diet. Record review of R1’s medical assessment and preplacement appraisal revealed they were prescribed a low salt, low carbohydrate diet. Interview with the administrator revealed all dietary needs are reviewed by the Wellness Director and communicated to the culinary staff. Interview with the Wellness Director revealed they created a dietary card for R1 so the culinary staff could accommodate their diet. Interview with the Culinary Director today at 3:10 p.m. revealed the facility accommodated R1's dietary needs, though R1 refused the foods offered as they did not like them. Interviews with eight (08) out of eleven (11) residents revealed their dietary needs are met by the facility. Interviews with three (03) out of eleven (11) residents revealed they did not like the alternative foods offered by the facility which met their dietary needs. LPA observed dietary cards stored in a binder in the kitchen today at 3:20 p.m. Based on observations, interviews, and record review, the facility followed R1’s dietary needs. Therefore, the allegation is deemed UNSUBSTANTIATED at this time.
Regarding the allegation "Staff are not treating a resident with respect" it was alleged Staff #2 (S2) spoke disrespectfully to R1 during the evening of 08/04/25 when assisting with their medication. Interview with S2 at 3:30 p.m. on 09/04/25 revealed they spent at least thirty (30) minutes assisting R1 with their medications. S2 stated they were patient and respectful towards R1, and it was R1 who spoke disrespectfully towards S2. Interview with S1 revealed R1 frequently spoke disrespectfully towards S1 as well during medication assistance times. Interviews with eleven (11) out of eleven (11) other residents revealed they have been treated respectfully by staff. LPA observed staff treating residents respectfully during this visit.
Based on observations and interviews, there is insufficient evidence to verify this allegation. Therefore, the allegation is deemed UNSUBSTANTIATED at this time.

No immediate health or safety concerns were observed during today’s visit.
Exit interview conducted. Copy of report provided.

SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Nicholas Reed
LICENSING EVALUATOR SIGNATURE:	DATE: 10/09/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/09/2025

LIC9099 (FAS) - (06/04)

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