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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197610370
Report Date: 10/21/2025
Date Signed: 10/21/2025 02:47:57 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/12/2025 and conducted by Evaluator Abeye Duguma
COMPLAINT CONTROL NUMBER: 31-AS-20250812142625
FACILITY NAME:MELROSE GARDENSFACILITY NUMBER:
197610370
ADMINISTRATOR:VILLEGAS, MARCOFACILITY TYPE:
740
ADDRESS:960 N. MARTEL AVENUETELEPHONE:
(323) 876-1746
CITY:LOS ANGELESSTATE: CAZIP CODE:
90046
CAPACITY:100CENSUS: 54DATE:
10/21/2025
UNANNOUNCEDTIME BEGAN:
10:45 AM
MET WITH:Joseph WeiderTIME COMPLETED:
02:45 PM
ALLEGATION(S):
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Staff failed to provide adequate food service and meal accommodation.
Licensee failed to ensure staff can communicate with residents in care.
INVESTIGATION FINDINGS:
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Licensing Program Analyst, Abeye Duguma (LPA) conducted a subsequent complaint visit to investigate the above allegations. LPA met with Joseph Weider and explained the reason for the visit.

--- Staff failed to provide adequate food service and meal accommodation.
--- Licensee failed to ensure staff can communicate with residents in care.

It was alleged that the food is inedible, that facility does not offer alternatives and kitchen staff don't speak any English, finding difficult to communicate their needs. To investigate the allegation, on 08/15/2025 at around 10:30a.m. LPA conducted a physical plant tour, and requested documents. LPA also interviewed four (04) staff from 11:30a.m. to 2:00p.m. On 10/21/2025, LPA interviewed six (06) residents from around 11:30a.m. to 1:00p.m. During the physical plant tour, LPA observed a variety of well-balanced foods being offered and served.
(CONT. on LIC9099-C)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Troy Agard
LICENSING EVALUATOR NAME: Abeye Duguma
LICENSING EVALUATOR SIGNATURE:

DATE: 10/21/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/21/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 31-AS-20250812142625
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: MELROSE GARDENS
FACILITY NUMBER: 197610370
VISIT DATE: 10/21/2025
NARRATIVE
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A review of the facility’s menu shows that there is an assortment of well-balanced meals for breakfast, lunch and dinner. During interviews with staff, all staff stated they offer a variety of meals with alternatives. Staff added they get feedback from residents and are able to communicate effectively to meet their needs. During interviews, LPA did not experience any communication issues with staff. During interviews with residents, Resident #1 (R1) and Resident #2 (R2) stated the food is inedible, they do not offer options but that they are able to communicate effectively with staff. All other residents stated they are satisfied with the food options and are able to communicate their needs.

Based on record reviews, interviews and observations, there is not enough information to verify the allegation. Therefore, the allegation is unsubstantiated at this time.

No health and safety hazards noted during the visit.

Exit interview conducted and a copy of the report was issued.
SUPERVISORS NAME: Troy Agard
LICENSING EVALUATOR NAME: Abeye Duguma
LICENSING EVALUATOR SIGNATURE:

DATE: 10/21/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/21/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3