197610370-8-13-2026-31-AS-NMAN-DXDS7C-20260828133719

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197610370
Report Date: 08/13/2026
Date Signed: 08/13/2026 03:46:32 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.ASC, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/16/2026 and conducted by Evaluator Nicholas Reed

COMPLAINT CONTROL NUMBER: 31-AS-20260116141610

FACILITY NAME:	MELROSE GARDENS		FACILITY NUMBER:	197610370
ADMINISTRATOR:	VILLEGAS, MARCO		FACILITY TYPE:	740
ADDRESS:	960 N. MARTEL AVENUE		TELEPHONE:	(323) 876-1746
CITY:	LOS ANGELES	STATE: CA	ZIP CODE:	90046
CAPACITY:	100	CENSUS:	DATE:	08/13/2026
		UNANNOUNCED	TIME BEGAN:	03:30 PM
MET WITH:	Joseph Wieder		TIME COMPLETED:	04:00 PM

ALLEGATION(S):

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Staff sexually abused a resident

INVESTIGATION FINDINGS:

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At 3:00 p.m. on 08/13/26, Licensing Program Analyst (LPA) Nicholas Reed conducted a subsequent visit to complete the investigation of the above allegation. LPA met with the facility Administrator, and the reason for the visit was disclosed.

At 3:10 p.m., LPA inspected the facility; no health and safety hazard were noted.

On 01/20/26, LPA Ray Comer, conducted an initial visit to investigate the allegation, at which time, LPA interviewed facility Administrator, and Staff #1 (S1). Additionally, LPA obtained and reviewed R1's Physician's report (602A), appraisal, needs and service plan, and other documents relevant to the investigation. This complaint was referred to the Investigations Branch, (IB) of the Community Care Licensing Department (CCLD)

[LIC9099C] Continued-

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Nicholas Reed
LICENSING EVALUATOR SIGNATURE:	DATE: 08/13/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/13/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 3

Control Number 31-AS-20260116141610

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.ASC, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

FACILITY NAME: MELROSE GARDENS	FACILITY NUMBER: 197610370
	VISIT DATE: 08/13/2026

NARRATIVE

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The Department's investigation consisted of an interview with Resident #1 (R1) and Staff #1 (S1). The following is a summary of The Department's investigation, in conjunction with LPA Comer's interviews with Administrator, staff, and records review.

On 01/22/26, The Department interviewed R1 which revealed the following: R1 stated she had lived as a resident of the facility for "possibly over one (1) year" and that over the course of that year, R1 stated they had been harassed by a male staff member at least two times. However, it is noted that R1's file shows they have only been a resident of the community for less than two months. R1 confirmed to The Department having challenges with their memory. R1 recalls telling their social worker about alleged incident, but was unable to provide a description of the alleged assailant other than them being a "tall male" standing in R1's room naked when R1 got out of the shower. R1 stated to The Department that the alleged incident occurred on 1/13/26. R1 stated to The Department they reported the incident to a staff at the facility's front desk. However, R1 could not recall the front desk staff with which they reported the incident to, nor provide a description of front desk staff. R1 states that the police came to take a report but was unable to provide any further details and denied being taken to a hospital or clinic as a result of the alleged incident.

On 1/22/2026, The Department interviewed Staff #1 (S1) which revealed the following: Per S1, on 1/16/26, the facility was notified by Welbe Adult Day Health Care Program, that R1 reported a sexual abuse allegation possibly involving a staff member at the facility, but did not provide any further details. Per S1, on the afternoon of 1/16/26, S1 asked R1 if everything was ok, and if they were having any issues with anyone at the facility, which R1 denied. S1 confirmed to The Department that R1 had only resided at the facility for approximately one month, and that R1 tends to be confused, believing everyday that they are moving out of the facility to go and live with their daughter. The Department and S1 observed security camera footage, from the hallway camera that faces R1's room (Room 222), to witness anyone going in R1's room from January 12, 2026 to January 13, 2026. During that period, it was observed that no staff members, nor any other males, entered R1's room. S1 confirmed that there is only one way in/out of R1's room, so if anyone entered or exited R1's room, such persons would have been identified on the facility's security footage.

[LIC9099C] Continued-

SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Nicholas Reed
LICENSING EVALUATOR SIGNATURE:	DATE: 08/13/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/13/2026

LIC9099 (FAS) - (06/04)

Page: 2 of 3

Control Number 31-AS-20260116141610

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.ASC, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

FACILITY NAME: MELROSE GARDENS	FACILITY NUMBER: 197610370
	VISIT DATE: 08/13/2026

NARRATIVE

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LPA Comer's interviews with the Administrator and staff revealed the following: Both Administrator and Staff#1 (S1) refute the allegation stating that staff respect the rights of all residents in care. Both Administrator and S1 stated to LPA that R1 is challenged with dementia, and at time expresses episodes of confusion, disorientation, and lack of impulse control. R1 converses with staff and occasionally mentioning unsolicited graphic and salacious stories of a sexual nature.

Based on inspection, interviews and record review, there is not sufficient information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time.

Exit Interview conducted, and a copy of this report was given to the Administrator.

SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Nicholas Reed
LICENSING EVALUATOR SIGNATURE:	DATE: 08/13/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/13/2026

LIC9099 (FAS) - (06/04)

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