It was alleged that the facility doesn’t provide quality food to residents. To investigate this allegation LPA conducted interviews with staff and clients. All staff interviewed informed LPA that food is served fresh and that they are not aware of any complaints as it pertains to food. LPA was also informed that the facility purchases groceries every Saturday or as needed. Upon a new client’s admission, once the staff is aware of special diets, allergies or other restrictions/limitations, an additional grocery shopping is being scheduled immediately. Four (4) clients interviewed expressed no concern regarding this allegation and informed LPA that they are satisfied with the quality of food. All clients stated that the facility has plenty of food and the staff will always purchase extra, upon request. Lastly, LPA visited the kitchen and inspected the kitchen cabinets and two (2) refrigerators. LPA observed two-day perishable and seven-day non-perishable food supply. LPA also observed a daily/weekly/monthly menu available. Therefore, based on interviews, LPA inspection and observation, this allegation is deemed Unsubstantiated, at this time.

Allegation: Facility does not have an adequate supply of food.

At approximately 9:15am, LPA conducted a physical plant tour to the kitchen and observed two (2) fully stocked refrigerators. Top shelf had leftovers with labeled containers. Middle shelf is used for dairy, eggs, etc. One drawer was designated for fruits and the other for vegetables. The freezer area had plenty of meat such as: chicken, fish, ground beef, etc. LPA was informed that the facility purchases food supply from Amazon and Walmart. During today’s visit four (4) clients interviewed did not express any concern regarding the above allegation. Therefore, based on LPA observation, inspection and interviews this allegation is deemed Unsubstantiated, at this time.

Allegation: Staff did not provide resident with linens.

It was alleged that the facility bedding/linen was old and had an odor to them. To investigate this allegation, LPA conducted an interview with the Operations Manager and was informed that currently, the facility has twelve (12) sets of open linen and seven (7) brand new sets that are still in the boxes. Four (4) clients interviewed expressed no concern regarding this allegation and informed LPA that the bedding/linens are being changed at least once a week or as needed and no smell has been observed. LPA visited all six (6) bedrooms, designated for clients use and observed all beds, bed sheets, comforters, pillows and pillowcases are in good condition and no odor was present. Therefore, based on LPA observation, inspection and interviews this allegation is deemed Unsubstantiated, at this time. Continue on LIC9099-C

It was alleged that in the dresser drawers, in C1’s room, C1 observed rat droppings. To investigate this allegation, LPA conducted an interview with the Regional Clinical Director and Operations Manager and was informed that the facility had never had any issues with rat/vermin and they’ve never seen and or herd of any droppings. All clients interviewed also denied the above allegation and informed LPA that upon their admission the rooms were very clean and presentable, and no issues were observed. During the facility's physical plant tour LPA checked all six (6) dresses and did not observe vermin feces and or smell. Therefore, based on LPA observation, inspection and interviews this allegation is deemed Unsubstantiated, at this time.

Allegation: Staff violated residents rights

To investigate this allegation, LPA conducted an interview with the Regional Clinical Director (RCD), who stated the following: “Once the client arrives, we ask them to sign all paperwork (Admission Agreement, Identification, Consent, Personal Belongings Inventory…). The clients are being notified that we do the inventory to make sure that they don’t have anything hidden that can harm them or others.” LPA was also informed that prior to C1’s admission to the facility, C1 had a fall incident at Los Angeles International (LAX) airport. Thus, C1 arrived at the facility very late at night and C1 was thinking of going to Emergency Room (ER). C1 agreed to allow the staff to register their personal belongings while C1 signed agreements and rest of the facility documents with RCD. However, C1’s behavior changed and C1 accused the staff of stealing their identity. The staff immediately stopped C1’s personal item inventory as soon as they received C1’s verbal refusal. LPA was also informed that an Incident Report regarding this issue was submitted to the Community Care Licensing Division (CCLD). LPA observed that the incident was submitted to CCLD within the timely manner. Interview with the Operations Manager and Behavior Technician confirmed the statement provided by the RCD. Four (4) residents interviewed expressed no concerns regarding this allegation. Lastly, LPA conducted review of the facility Admission Agreement and observed that C1 initialed and consented to the section under Basic Services: item (o), authorizing maintenance or supervision of client/resident property, if necessary. Therefore, based on LPA observation, inspection and interviews this allegation is deemed Unsubstantiated, at this time.

No deficiency issued during today's visit.

Exit interview conducted and copy of this report signed and delivered.