197610403-4-13-2026-31-AS-NMAN-DQDUNP-20260116144415

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197610403
Report Date: 01/09/2026
Date Signed: 04/13/2026 02:31:11 PM

Unfounded

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/15/2024 and conducted by Evaluator Raymond Comer

COMPLAINT CONTROL NUMBER: 31-AS-20240215114434

FACILITY NAME:	GARDEN OF PALMS LA		FACILITY NUMBER:	197610403
ADMINISTRATOR:	HIRSCH,RENA		FACILITY TYPE:	740
ADDRESS:	1025 N FAIRFAX AVE		TELEPHONE:	(323) 656-7900
CITY:	LOS ANGELES	STATE: CA	ZIP CODE:	90046
CAPACITY:	130	CENSUS: 115	DATE:	01/09/2026
		UNANNOUNCED	TIME BEGAN:	09:45 AM
MET WITH:	Adam Syncheff-Administrator		TIME COMPLETED:	01:00 PM

ALLEGATION(S):

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Staff are not providing laundry services to resident.
Staff are not transporting residents to appointments.

INVESTIGATION FINDINGS:

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This report is amended to make a correction.
On Friday, 1/9/26, Licensing Program Analyst (LPA) Ray Comer, and Licensing Program Manager, Naira Margaryan conducted an unannounced subsequent visit at this facility to further investigate the above allegation. LPA and LPM met with the Administrator, and the reason for the visit was discussed.

Allegation: Staff are not providing laundry services to resident.

Concerns were addressed that staff are not doing R1’s laundry. Per staff interviews, they do laundry every day, as per laundry schedule. At times they need to do additional laundry to wash linens for incontinent residents. R1 was interviewed and stated that staff make sure all their stuff is washed, dried and returned to R1. Other residents interviewed during investigation did not address any concerns regarding laundry services.

[LIC9099C]-Continued

Unfounded

Estimated Days of Completion:

SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Raymond Comer
LICENSING EVALUATOR SIGNATURE:	DATE: 04/13/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/13/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 31-AS-20240215114434

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

FACILITY NAME: GARDEN OF PALMS LA	FACILITY NUMBER: 197610403
	VISIT DATE: 01/09/2026

NARRATIVE

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During this visit on 12/11/25, LPA requested and reviewed laundry schedule which verified the information revealed by staff. Based on overall investigation it was concluded that the allegation, could not have happened, and/or is without a reasonable basis. Therefore, it is deemed UNFOUNDED at this time.

Allegation: Staff are not transporting resident(s) to appointments.
The complainant’s concern is that the facility did not provide transportation to appointments resulting in missed medical appointment. A facility file review was conducted for transportation policy. Transportation notes and the Residents Handbook were reviewed. Per review the licensee will provide and/or arrange transportation.
LPA obtained a copy of the transportation schedule for residents dated Dec 3, 2023, to March 3, 2024. LPA reviewed the Resident’s handbook. At 10:45 am LPA conducted a sample of 10 resident and 5 (five) staff interviews. On 07-16-2024 the Administrator was interviewed and revealed that the facility driver had recently quit and was looking to fill the position. In the interim, the Administrator stated that third-party transportation services (i.e. Access, Uber, Lyft, Taxi, private ambulance service, etc.) were provided for residents. LPA reviewed the transportation schedule. The schedule was noted with residents’ names, dates, time, and location of appointments. Interviews with 8 out of 10 residents indicate there was no issue with the facility providing transportation. Two (02) pf ten (10) residents stated that a request for transportation must be made. No resident complaint of missing their medical appointments.
Based on interviews, and document review, there is no information to verify the validity of the complaint allegation. Hence the allegation is unfounded at this time

This agency had investigated the complaint alleging “Staff are not providing laundry services to resident”, and staff are not transporting residents to appointments. We have found that the complaint was without a reasonable basis. We have therefore dismissed the complaint.

Exit interview conducted and a copy of report is issued.

SUPERVISORS NAME: Nichelle Gillyard
LICENSING EVALUATOR NAME: Raymond Comer
LICENSING EVALUATOR SIGNATURE:	DATE: 04/13/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/13/2026

LIC9099 (FAS) - (06/04)

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