197610403-5-17-2026-31-AS-NMAN-DUFLNP-20260526085440

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197610403
Report Date: 05/17/2026
Date Signed: 05/17/2026 11:03:33 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/23/2025 and conducted by Evaluator Raymond Comer

COMPLAINT CONTROL NUMBER: 31-AS-20250923155751

FACILITY NAME:	SAVANT OF WEST HOLLYWOOD		FACILITY NUMBER:	197610403
ADMINISTRATOR:	ADAM SYNCHEFF		FACILITY TYPE:	740
ADDRESS:	1025 N FAIRFAX AVE		TELEPHONE:	(323) 656-7900
CITY:	LOS ANGELES	STATE: CA	ZIP CODE:	90046
CAPACITY:	130	CENSUS: 116	DATE:	05/17/2026
		UNANNOUNCED	TIME BEGAN:	08:40 AM
MET WITH:	Adam Syncheff-Administrator		TIME COMPLETED:	11:00 AM

ALLEGATION(S):

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Staff allowed a resident to be soiled for extended periods of time.
Staff did not timely respond to a resident's alerts.
Staff spoke inappropriately towards a resident.
Staff mistreated a resident while in care.

INVESTIGATION FINDINGS:

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On 5/17/26, Licensing Program Analyst, (LPA) Raymond Comer conducted a subsequent visit to the facility to complete investigation of the above allegation(s). LPA conducted the initial complaint visit on 9/29/25, at 10:10 am. During initial visit, between 10:35 am the 11:45 am, LPA conducted a review of Resident#1's, (R1) file which includes, Physician Report, Need/Service Plan, Home Health Reports, and other documents relevant to the investigation. Between 12:00 pm and 2:00 pm, LPA conducted interviews with Admin, Staff, Residents, including R1. At the time of today's visit, between 9:00 am, and 10:24 am, LPA Comer conducted interviews with additional two (2) staff, and five (5) residents.

Allegation: Staff allowed a resident to be soiled for extended periods of time. It was alleged that Resdient#1 (R1) was left in soiled diapers for several hours due to staff neglecting to provide required toileting assistance.

[LIC9099C] Continued-

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Raymond Comer
LICENSING EVALUATOR SIGNATURE:	DATE: 05/17/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/17/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 3

Control Number 31-AS-20250923155751

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

FACILITY NAME: SAVANT OF WEST HOLLYWOOD	FACILITY NUMBER: 197610403
	VISIT DATE: 05/17/2026

NARRATIVE

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LPA Comer interviewed the Administrator who refuted this allegation, stating to LPA that R1 is aggressive and conformational with staff when attempting to assist R1 with toileting, transfers, and other ADL tasks. Admin and other staff stated to LPA that R1 is provided with a two-person assist during toileting/changing assistance a minimum of three (3) times a day, or more frequently, as needed. LPA Comer's interviews with ten (10) out of a total one hundred sixteen (116) residents stated their satisfaction with toileting, changing and other assistances provided by staff. LPA Comer’s review of available documents did not reveal any information to support the allegation.

Based on interviews, and records review, there was insufficient evidence to support the allegation, therefore, the allegation is found to be UNSUBSTANTIATED at this time.

Allegation: Staff did not respond timely to a resident's alerts. It was alleged that call button was activated by Resident#1 (R1) and would not be responded to by staff. LPA Comer interviews with Admin and staff revealed the following: Admin and other Staff refuted the allegation and stated that resident service calls are responded to within a maximum average of seven (7) minutes. LPA Comer activated R1’s call button while interviewing R1 and observed that staff responded within five (5) minutes of the service button’s activation. LPA Comer's interviews with ten (10) out of a total one hundred sixteen (116) residents stated that staff respond to service calls between five (5) to ten (10) minutes; Interviewed residents stated satisfaction with the timeliness of staff's response. LPA Comer’s review of available documents did not reveal any information to support the allegation.

Based on interviews, and records review, there was insufficient evidence to support the allegation, therefore, the allegation is found to be UNSUBSTANTIATED at this time.

Allegation: Staff spoke inappropriately towards a resident. It was alleged that staff made hurtful comments when assisting Resident#1 (R1). LPA Comer interviews with Admin and staff revealed the following: Admin and Staff refuted the allegation and stated that R1 was communicated to with dignity and respect. R1 suffers with chronic pain, and the condition negatively affects their opinion of staff's interactions. LPA Comer's interviews with ten (10) out of a total one hundred sixteen (116) residents stated that staff communicate to residents respectfully. LPA Comer’s review of available documents did not reveal any information to support the allegation.

SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Raymond Comer
LICENSING EVALUATOR SIGNATURE:	DATE: 05/17/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/17/2026

LIC9099 (FAS) - (06/04)

Page: 2 of 3

Control Number 31-AS-20250923155751

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

FACILITY NAME: SAVANT OF WEST HOLLYWOOD	FACILITY NUMBER: 197610403
	VISIT DATE: 05/17/2026

NARRATIVE

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Based on interviews, and records review, there was insufficient evidence to support the allegation, therefore, the allegation is found to be UNSUBSTANTIATED at this time.

Allegation: Staff mistreated a resident while in care. It was alleged that staff mistreat Resident#1 (R1) to the point that R1 does not want to remain at the facility. LPA Comer interviews with Admin and staff revealed the following: Admin and Staff stated their awareness that R1 suffers with chronic pain and strive to make R1 feel calm and comfortable. LPA Comer's interviews with ten (10) out of a total one hundred sixteen (116) residents stated that staff treat them with respect and consistently interact with residents in a pleasant and friendly manner. LPA Comer’s review of available documents did not reveal any information to support the allegation.

Based on interviews, and records review, there was insufficient evidence to support the allegation, therefore, the allegation is found to be UNSUBSTANTIATED at this time.

SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Raymond Comer
LICENSING EVALUATOR SIGNATURE:	DATE: 05/17/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/17/2026

LIC9099 (FAS) - (06/04)

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